thehappygeek

I have resolved this issue by adding in the pages to the whitelist and also I was redirecting it to a specific blog and not the blog page, so I updated the link to redirect to the blog and all is working fine now.

This thread can be set to resolve now

Hi @averta

I sent you a reply 10 days ago and I can see now that it has been removed.

So I will advise again, I can been able to ping successfully from the hosting server, so this is not an issue on my side.

I do also believe that your level of support is very poor and to give answers to advise a user that “it doesn’t happen for other users so it’s not your issue”… this in my opinion is just a cope out and a fob off to get the issue resolved ASAP..

This issue has not been addressed and to be honest I’m getting bored of it now as it is taking up too much of my time, you clearly have issues with your plugin that needs addressing and by the looks of it you can’t be bothered to look into them….

I will look forward to some kind of response probably in 4 weeks time

Hi Support,

Any update or solution for me or is anyone else having this issue?

Hi Support,

Just to give you an update, I have tried this on 2 separate websites that are on different hosting servers and I get the same error.

FYI, I am using Divi Theme if this makes a difference? If you could reply back it would be appreciated.

Thanks

Hi Averta

No I still have the problem

I have to import a slide in order to view it, I cannot preview any of the templates and its not productive to have to import all the ones which I think would look good on my sites

If you can assist it would be appreciated,.

I can’t add an image to illustrate to you

Regards
Ian