thegigstore

I did everything in the documentation provided. Since the host we use has a drop-in plugin I needed to contact them. They saw nothing on their end, and that was the final step in the documentation. I am still unable to resolve the issues of discrepencies between stock number and stock status.

I tried flushing the cash (screenshot included) and also created a staging site (screenshot also included), but the the issue persists.

https://snipboard.io/bHws5Y.jpg
https://snipboard.io/VcZa8h.jpg
https://snipboard.io/NxFAco.jpg

INVENTORY TAB SCREENSHOT:
https://snipboard.io/ebjcth.jpg

SYSTEM STATUS REPORT:

### WordPress Environment ###

WordPress address (URL): https://thegigstore.com
Site address (URL): https://thegigstore.com
WC Version: 3.7.1
REST API Version: ? 1.0.2
Log Directory Writable: ?
WP Version: 5.2.4
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.10-1+ubuntu18.04.1+deb.sury.org+1
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.7.1
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 51.58MB
Database Data Size: 40.60MB
Database Index Size: 10.98MB
wp_woocommerce_sessions: Data: 2.56MB + Index: 0.07MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
quickbooks_config: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
quickbooks_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
quickbooks_oauth: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
quickbooks_queue: Data: 2.07MB + Index: 1.28MB + Engine MyISAM
quickbooks_recur: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
quickbooks_ticket: Data: 1.28MB + Index: 0.89MB + Engine MyISAM
quickbooks_user: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_comments: Data: 0.20MB + Index: 0.14MB + Engine MyISAM
wp_failed_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_customers: Data: 0.23MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_customers_pairs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_data_pairs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_items: Data: 12.73MB + Index: 0.10MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_list_account: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_list_class: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_list_customertype: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_list_department: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_list_inventorysite: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_list_paymentmethod: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_list_salesrep: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_list_salestaxcode: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_list_shipmethod: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_list_template: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_list_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_log: Data: 3.91MB + Index: 0.33MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_map_departments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_map_paymentmethod: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_map_promo_code: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_map_shipping_product: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_map_tax: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_map_wq_cf: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_product_pairs: Data: 0.33MB + Index: 0.10MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_variation_pairs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mw_wc_qbo_desk_qbd_vendors: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 1.58MB + Index: 0.16MB + Engine MyISAM
wp_postmeta: Data: 10.25MB + Index: 6.04MB + Engine MyISAM
wp_posts: Data: 2.93MB + Index: 1.26MB + Engine MyISAM
wp_queue: Data: 2.26MB + Index: 0.11MB + Engine MyISAM
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.21MB + Index: 0.41MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (16) ###

ACF: Better Search: by Mateusz Gbiorczyk – 3.4.3
Advanced Custom Fields: by Elliot Condon – 5.8.5
Akismet Anti-Spam: by Automattic – 4.1.2
Custom Product Field Map - MyWorks Woo Sync for QuickBooks POS: by MyWorks Software – 1.0.0 – Not tested with the active version of WooCommerce
Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.1
Elementor Pro: by Elementor.com – 2.7.2
Elementor: by Elementor.com – 2.7.4
Facebook for WooCommerce: by Facebook – 1.9.15 – Not tested with the active version of WooCommerce
Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.2
Mailchimp for WooCommerce: by Mailchimp – 2.2.4
WooCommerce Sync for QuickBooks POS: by MyWorks Software – 1.2.4 – Not tested with the active version of WooCommerce
Woo Align Buttons: by 320up – 3.6.2
WooCommerce Admin: by WooCommerce – 0.20.1
WOOF - WooCommerce Products Filter: by realmag777 – 1.2.3
WooCommerce Services: by Automattic – 1.21.1
WooCommerce: by Automattic – 3.7.1

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (3) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.6.4
WP Engine Security Auditor: by wpengine – 1.0.8
WP Engine System: by WP Engine – 3.2.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #7 - /shop/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: #575 - /terms-conditions/

### Theme ###

Name: Hello Elementor
Version: 2.2.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 687
Oldest: 2019-09-18 14:52:26 +0000
Newest: 2019-10-19 14:47:03 +0000

Pending: 1
Oldest: 2019-10-19 15:47:03 +0000
Newest: 2019-10-19 15:47:03 +0000

Canceled: 1
Oldest: 2019-10-18 21:50:03 +0000
Newest: 2019-10-18 21:50:03 +0000

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

I switched to the Storefront theme first, then I disabled ALL plugins. I then reactivated ONLY WooCommerce, and it seems that I’m still having the same issue. I also double checked and made sure I had the “Hide out of stock items from the catalog” box checked.