theforwardmale

The issue isn’t resolved. Document doesn’t load about half of the time the page loads.

In addition, I can’t add a new document to replace pre-existing ones. The only way I can add a new document is to create a New Doc altogether and manually change the codes on every page now.

Everything is updated and I have the PRO plugin.

I don’t appreciate your final message above. Don’t act as though your plugin crashing my site was excusable in anyway. If you blame the market in business you’re finished.

I just don’t trust the plugin anymore. It was fine for many months. Completely unacceptable that it crashed my site. Lost me lots of money and potential clients. I’m angry, not at you, but at the annoying circumstances for everyone involved. It’s just the market. This outcome that is.

I appreciate your kind response. It is what it is. It happened. I’m not a technical person. All I know is: it was an emergency, followed by BlueHost saying it was that plugin. They disabled it, and all was solved.

Everything I wrote above is accurate. Very familiar with the plugin. Used to be free, then instead of adding new paid features, you decided to hide the basic features of the free plugin, meaning that anyone currently using the free plugin now can’t continue uploading files with the same appearance unless he/she now pays. Only reason I paid is because I literally don’t have the time to deal with reconfiguring everything on my site. That’s why you get the one-star review. Because instead of allowing people to buy-up to newer, Pro features if that’s what they want, you’ve now forced them into a paid plugin; if they don’t pay, they now can’t make new file uploads match their old ones.

• This reply was modified 4 years, 3 months ago by theforwardmale.

I appreciate the response, but you can’t blame the market/customer for his or her experience. People aren’t coding/plugin experts. They just expect a certain experience and that’s the end of it. And mine happened to be that I was locked out of my own site having done absolutely nothing wrong during crucial updating that led to completely unnecessary problems. People aren’t thinking about opening tickets. It’s just: Can I get my site back up fast. Was lucky to deactivate the plugin through the WordPress App on the mobile. Never reactivated it and removed it. Any time I checked stats on the plugin I’d see X number of “bots” being blocked. Real or not, people sort of understand that in 2020 there’s a lot of background noise from Google, etc. Bottom line is nothing changed after removing the plugin. Just letting you know my experience. Maybe it’s not convenient my comments here but don’t blame the customer. And just want to say once again, thank you for sorting out the financial stuff during the charge that occurred after the fact. I appreciate you as a person doing a good thing for someone else. Keep doing that for your customers. People can see my experience here if they choose to read it, but they’ll also read that your customer service was good and you refunded the charge at the end.

• This reply was modified 4 years, 9 months ago by theforwardmale.

Left my original comments here so others can avoid the same problem if they happen to read the reviews. Creator/author has best customer support of anyone I’ve encountered on the internet probably ever. Thanks again. And the plugin works.

I’m sorry I still don’t understand. I have zero experience with code. My URL is https://mehlmanmedical.com. I’m sorry about the negative review as it’s obvious you’re trying to be genuinely helpful here. Yes please if you help out it would mean a lot. Thank you so much again.

Yeah, the view count doesn’t update, real-time or delayed. I assessed this as well – i.e., used the plugin to click on/watch an old video of mine that receives no current views – and 24 hours later there’s still no record of the view on the analytics.

“For now, did you try turn off the auto play option on plugin setting then check views count?”

As I said in my reply above, it had nothing to do with autoplay. It was off.

You have to be able to handle criticism of your product. I understand that you worked hard on it, but wouldn’t it be nice if all of our hard work in life entitled us to perfection.

I run a blog. This has absolutely zero to do with fake views or running videos on autoplay. It’s just merely the case that clicking the videos in the plugin layout does not contribute to view count. It’s quite possibly the most important point you could mention in the plugin description. The reason you don’t mention it is because you know people wouldn’t use the plugin otherwise.

Once again, I can empathize that you’ve spent long hours on a plugin, but if you care so much about helping people, try absorbing the genuine, productive criticism and improve your plugin so that it can count views to YouTube.

“For the review, It is not fair after hundred hours to working on plugin to give people FREE.”

Not fair? It’s not fair that countless people who install this plugin have zero clue that the views don’t count. They 100% deserve to know. Any person with a serious/growing YouTube channel is mindful of views. I understand that you’ve worked hard on the plugin, but that doesn’t warrant a positive review. As far as I’m concerned, I’ve probably had hundreds of people visit my site wondering why in the world I have such low view counts despite supposedly having more of a growing audience.

I ended up having to change the permalinks for the affected pages and used 301 redirects (via the WordPress Redirection plugin). The new permalinks don’t carry the DUMB code in the image previews.

Was this an OK thing that I did?

• This reply was modified 6 years, 8 months ago by theforwardmale.