thefatquarter

@madeincosmos Logged in to dashboard see

Heads up! There may be a problem with your connection to Square. In order to continue accepting payments, please disconnect and re-connect your site.

Last lines of 9th October log read:

10-10-2019 @ 10:10:34 - Completed job step: update_inventory_counts
10-10-2019 @ 10:10:34 - Completed step cycle: update_inventory_counts (0.79s)
10-10-2019 @ 10:48:58 - Refreshing connection...
10-10-2019 @ 10:49:00 - Refreshing connection...
10-10-2019 @ 10:49:01 - Unable to refresh connection: Could not renew the token! invalid value for parameter 'access_token'

Was able to “Sync now” from the Square > Update page in settings though. Message remains.

• This reply was modified 5 years, 1 month ago by thefatquarter. Reason: Added more information

@nixiack8 Twice now, have received a message in the dashboard saying “head up… disconnect/re-connect to square”.
Am running WP 5.2.3, WooCommerce 3.7.0, and WooCommerce Square 2.0.4.

In the end, our sync issue was nothing to do with Square, WooCommerce, or the WooCommerce Square plugin. Rather it was an security setting set up by us. Thankfully our server support were able to track the source and a fix was easy. Everything is working now.

I too am unable to sync with Square. Says syncing now… does nothing. If I interpret the support page correctly, given I have purchased nothing and have no subscriptions with WooCommerce, I am unable to submit a ticket.

• This reply was modified 5 years, 3 months ago by thefatquarter. Reason: Added more information