thedotstore

Hello @blackawxs,

I hope you got the proper solution from out technical team.

We are going to close this ticket now.

If still, you need any further assistance you can reopen this ticket or you can create new ticket as well in future it required.

Thanks & regards,
theDotstore support team

Hello @rebecavascon,

I hope you got proper solution from the team.

We are closing this ticket, if still you need any further assistance you can reopen this ticket or you can create new support ticket as will in future it needed.

Thanks & regards,
theDotstore support team

Hello @philip8829,

I hope you get the proper solution from our team.

We are closing this ticket now.
If still, you have any further query you can reopen this ticket or create new support ticket in future if required.

Thanks & regards,
theDotstore support team

Hello @clakmal9,

I hope you got the solution from our technical team, so we are going to close this ticket.

If still, you have any query you can reopen this ticket or create new support in future if required.

Thanks & regards,
theDotstore support team

Hello @laurent777,

Thanks for reaching out to us.

We have made functionality that, first time hit the url it will not automatically open the popup, you must need to click on the button.

Second time if there is # sign on the url then it will auto open the popup so if you remove the #sign it will not open auto.

If this functionality not needed for you then please create support ticket to our technical team they can contact you and resolve your issue within one to two day.

Create support ticket.

Thanks & regards,
theDotstore support team

Hello @redvivi,

I hope you get the proper solution from our support team.

We are closing this ticket, if you still need any further assistance you can create new support as well.

Thanks & regards,
theDotstore support team

Hello @kits,

I hope you got the solution from our technical team and resolved it.

If still, you need any further assistance let us know.

Thank you.
theDotstore support team

Hello @clakmal9,

Thanks for reaching out to us.

Can you please create support ticket so, our technical team will contact you with in one to two workings days.

Create support ticket

Thanks & regards,
theDotstore support team

Hello @sr20detg20girl,

I hope you got the solution from our technical team.

If still, you need any further assistance let us know.

Thanks & regards,

theDotstore support team

Hello @samy13,

I hope you got the proper solution from our team.

If still, you need any further assistance let us know.

Thanks & regards,
theDotstore support team

Hello @thepoorwritersshoppe,

I hope you got the satisfied solutions from our team.

If still, you need any further assistance let us know.

Thanks,
Thedotstore team

Hello @enzisblog,

I hope you got proper solutions from our team,

If still, you need any further assistance please let us know.

Thanks,
Thedotstore team

Hello @zmrfzn,

Thanks for reaching out to us.

We have checkout out at our side with the latest plugin and wordpress but, we can’t facing this type of issue.

So, can you please create support ticket so your technical team contact you with in 1 to 2 working days.

Create support ticket

Thanks,
Thedotstore team

Hello Jan,

Thank you for writing to us and sharing us about the signatures.

We will surely make sure from now. Please let us know if there is anything we can improve in providing support.

We would be glad to improve from our side for providing the best support service as we can. ??

Thank you.

Hello @csandreas1,

I hope you are doing well and happy working! We did not hear you for so long. We reviewed the query on compatibility.

These issues are faced since our plugin works on “hooks”, so if the theme does not provide Hook, there are possibilities to get conflicts. Please review the Hook as below with your Tonda Theme, and let us know if we can assist you any further.

Please add this hook in your archive.php or archive-product.php file
/**
* Hook: woocommerce_before_main_content.
*
* @hooked woocommerce_output_content_wrapper – 10 (outputs opening divs for the content)
* @hooked woocommerce_breadcrumb – 20
* @hooked WC_Structured_Data::generate_website_data() – 30
*/
do_action( ‘woocommerce_before_main_content’ );

I hope this information is helpful. Please create a Support ticket for more details Support

Thank you. Happy to help!
thedotstore support team.