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  • Thread Starter thecookbookproject

    (@thecookbookproject)

    Thank you so much for this response and providing the correct link to receive support. Thanks!

    Thread Starter thecookbookproject

    (@thecookbookproject)

    Thanks for the response. Please bear with me as I do not have a background in IT. For the user to submit a donation, they are taken to a gravity form to provide their information before being redirected to PayPal to complete the transaction. I receive ad Admin notification from Gravity Forms that a user has submitted a donation, but this notification is triggered before the actual transaction is completed by the user via PayPal. Here is a link to the donation page.

    Below are links to screenshots for a user whose transaction has been completed, and one for which the transaction is still processing. Hopefully this is helpful:

    Completed transaction
    Processing transaction

    Below is the system status:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://thecookbookproject.org
    Site address (URL): https://thecookbookproject.org
    WC Version: 3.8.0
    REST API Version: ? 1.0.2
    Log Directory Writable: ?
    WP Version: 5.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.1.22 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 105 MB
    PHP Time Limit: 500
    PHP Max Input Vars: 3000
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    OpenSSL/1.0.1f
    
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    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (58) ###
    
    Gravity Perks: by Gravity Wiz – 2.1.9
    Gravity Forms: by rocketgenius – 2.4.15
    BadgeOS: by LearningTimes – 3.3
    bbPress: by The bbPress Contributors – 2.6.1
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    Force SSL: –
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    Currency Position: left
    Thousand Separator: ,
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    Shop base: #783 - /shop/
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    Complete: 29
    Oldest: 2019-11-19 11:52:13 -0600
    Newest: 2019-12-06 13:06:28 -0600
    
    Pending: 0
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    Thread Starter thecookbookproject

    (@thecookbookproject)

    Yes, below is a link. Usually only users who have created accounts access the /checkout page, but you will still be able to see the text I’m referring to, which I can’t seem to edit.

    https://thecookbookproject.org/checkout/

    Let me know if you need anything else!

    Thread Starter thecookbookproject

    (@thecookbookproject)

    Hi Slava,

    Thanks for your response. It’s just odd because the order and function seemed fine before installing and setting up WP Mail SMTP, but I’ll see if I can work around it.

    The main issue I’m experiencing now, is that I deactivated the plugin to go back to my original email settings while I looked into the issue, however, now that the plugin is deactivated, there are zero emails being triggered when a user applies, so with that said, there had to be something that the plugin altered and I wonder if you have heard of this issue in the past. Thanks again.

    Thread Starter thecookbookproject

    (@thecookbookproject)

    Thanks for the response. I do understand, unfortunately I have to subscribe to an account before I am able to use their support and as a small non-profit operating on a limited budget, I was hoping someone here may know a fix before I am forced to pay for support services.

    Thread Starter thecookbookproject

    (@thecookbookproject)

    Update:

    It looks as though the plugin GP Better User Activation by Gravity Wiz is causing the issue.

    Thread Starter thecookbookproject

    (@thecookbookproject)

    Thanks for your response. If you view my response from one week ago in this thread, you will see that I provided a link to view the error log after re-producing the error. I want to reiterate that I am not a developer and am not sure what I am looking for, so I would appreciate some assistance with deciphering the error log, in which I had already produced for you last week.

    I have also completed all the other troubleshooting tasks you listed (as I noted in my first post creating this thread) except for increasing memory available for php, which I will attempt.

    Please advise. Thank you.

    Thread Starter thecookbookproject

    (@thecookbookproject)

    From when I took over the organization and was provided Admin access to the WordPress dashboard, this has always been an issue. I am unaware of any changes that occurred before that may have caused this, but from since August 2018, I have not been able to access Customize.

    I have recently updated to WO 5.0 as well as the newest Boss theme update, but this error was occurring before these updates.

    I have the whole debug log if needed. Please advise.

    Thanks

    Thread Starter thecookbookproject

    (@thecookbookproject)

    Turned on debug mode and immediately received the following errors, which I’m not sure address the issue of not being able to access Appearance –> Customize or not:

    Notice: class-wp-upgrader-skins.php is deprecated since version 4.7.0! Use class-wp-upgrader.php instead. in /home/wp_ctu45n/thecookbookproject.org/wp-includes/functions.php on line 4024

    Warning: Cannot modify header information – headers already sent by (output started at /home/wp_ctu45n/thecookbookproject.org/wp-includes/functions.php:4024) in /home/wp_ctu45n/thecookbookproject.org/wp-content/themes/boss/buddyboss-inc/buddyboss-framework/admin/ReduxCore/inc/class.redux_functions.php on line 56

    Deprecated: Non-static method bphelp_remove_profile_links::remove_xprofile_links() should not be called statically in /home/wp_ctu45n/thecookbookproject.org/wp-includes/class-wp-hook.php on line 286

    Fatal error: Out of memory (allocated 6291456) (tried to allocate 20480 bytes) in /home/wp_ctu45n/thecookbookproject.org/wp-includes/class-wp-hook.php on line 75

    @franwess I updated to WP 5.0 the other day and am now having the same issue where the user (or admin) is unable to view LearnDash courses from the ‘Courses’ tab. We use Boss child theme, and I activated WP Twenty Seventeen to see if it was a theme issue, which it ended up being as I could view the Courses from the Twenty Seventeen theme. Were you able fix the issue?

    Thread Starter thecookbookproject

    (@thecookbookproject)

    I’m not really sure what I should be looking for. Below is a link to the error log. A developer who had assisted me with the previous troubleshooting tasks I had outlined said he could not find anything in the log.

    https://imgur.com/a/j7cg8ip

    Thanks

    Thread Starter thecookbookproject

    (@thecookbookproject)

    I wish I knew. I’m not a developer and have no idea what I would be looking for. I can post the error log if needed.

    Thread Starter thecookbookproject

    (@thecookbookproject)

    Hi Joy,

    I just wanted to follow up on this as this is turning into something time sensitive. Please get back to me at your earliest convenience.

    Thank you,
    Robert

    Thread Starter thecookbookproject

    (@thecookbookproject)

    Hi Joy,

    I am following up about the WordPress issue with the Customize section of the dashboard. I have done all of what you had outlined above in your previous email, but selecting the option still leads to a HTTP Error 500.

    Below are the logs from the error when trying to load the “Customize” link in the wp-admin dashboard under Appearances. You can see the last occurrence at [29/Nov/2018:18:57:20 -0800]. The route in question that you will see a few times in this log is “GET /wp-admin/customize.php”.

    Please let me know how I should proceed to fix the issue. Thanks for your help.

    Best,
    Robert

    71.229.167.0 – – [29/Nov/2018:18:49:55 -0800] “GET /wp-content/uploads/avatars/1/59e60734c1ff5-bpfull.png HTTP/1.1” 200 22359 “https://thecookbookproject.org/about/” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36”
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    Thread Starter thecookbookproject

    (@thecookbookproject)

    Hi Joy,

    Thanks for your response. Just to be clear, I can use bulk actions to deactivate all the plugins, and then just re-activate them all right after? Is there a period of time I should wait before reactivating them? Is there any chance of any data being lost?

    Thanks,
    Robert

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