thecitymission

Awesome! This is so helpful. Thank you.

Is there a way to place a filter on just a specific form, and not all forms?

Thank you so much! Just wanted to make sure I wasn’t missing something ?? Have a great day.

Hi @webdevmattcrom! Any updates here? I see a few others asking a similar question, so I’ll stay tuned to those too. Thanks.

Caroline

Hi Matt! I did try that before and just retried, but there are no categories for comments in that export ??

Thank you! Just wanted to make sure it hadn’t gone unreported ??

Thank you!!!

Hi Give! Just checking in to see if there are any thought son this?

@webdevmattrom None of the solutions above worked, but the latest Give Google Analytics update seems to have fixed the issue! Glad to have this fully functioning. Thank you.

Hi @webdevmattcrom! I’ve tried to solve a few issues through priority support, but there have been issues with your team not receiving my response emails. I thought I’d try this route for the card name specific issue, because I thought others might benefit from the response.

I still cannot get the card name to cardholder name change to work using the instructions above. Our site theme is Canvas and is really out of date from the last webmaster. Unfortunately, Canvas support no longer exists and we’re unable to make an update on the theme. Wondering if the out of date theme could be causing compatibility problems. Hoping when we build a new site in 2018, some of the inconvenient (but not critical) issues we’re having with Give and other plugins will be resolved at that time. Will attempt to reach out to priority support on these issues again when there is time after the Christmas season. Thanks for your help.

I’m really not sure either. I tried that plugin as well, and no success. We’re having trouble with a couple other Give features, such as Google Analytics not receiving all donation information from Give, and therefore not attributing gift amounts to certain pages or channels.

Our site is using an old version of the Canvas theme that I inherited (hasn’t been updated in over a year). Unfortunately, Canvas is no longer supported and we cannot update to the latest version. Wondering if that could be the cause of these issues…

How strange! I attempted to add exactly that to the My Custom Functions plugin again and still no change. Do you need to have the pro version of My Custom Functions?

@mondaympc & @brucerawles – We didn’t have luck! I tried out the instructions and saw no change. I reached out to our contract developer for his help too, and he didn’t have success either. Sounds like we did exactly the same thing as you, @mondaympc.

This is a pretty unfortunate annoyance for us, as we have daily donation reconciliations and at least 2 people a day will enter their name as Visa, Master Card, etc. as you seem to have experienced too :). Our current solution is to go into our site’s back end and find their name in the Give plugin.

We’ve been in a very busy season since I first posted this question, and was planning to follow up when tasks slowed. Hopefully we can find a solution for everyone!

Really appreciate your quick reply! I’ll take this to our decision makers, and hopefully we’ll be able to jump on the platform soon.

Have a great day.