theburgernerd

Hi,

Sorry for the tardy response. The name of the theme is Clean Retina Premium.

Thanks for looking into this, much appreciated.

Hi Esmi,

I did not miss your point. Here’s the info in the link you provided:

If you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations. Doing this will provide the developer with the income they need to make WordPress awesome.

I think you are missing what I’m saying. I was not asking for support for a theme or plugin with my review post. I was giving a review of the theme. No where in the info you provided does it say I can not give a review of a theme (commercial or free) in the review forum. It only says I can not ask for support, which I am not. To quote the link “If you use a commercial theme or plugin and need support, please go to their official support channel.” I am not here asking them to fix the theme. I did not ask them any questions. I did not ask them or anyone for help with this. I was here expressing my opinion of the theme. Again, no where in that link you provided does it say I can’t do that. So if I seem confused it is only because the “rule” you provided does not back up what you are saying. Maybe it should say if you have a review of a commercial theme or plugin then please post it somewhere else.

I am already discussing the solution to this problem with them on their support forum so I have no idea why you or Themehorse is perpetuating the discussion of what started as my review of their theme.

@ Esmi,

Tell ya what, here’s my new review. I won’t actually specifically say why I dislike the theme and only use vague terms. Is this better for you? Please let me know if I should continue to edit my review until it complies with how you think a review should be. Also, let me know if I should give it more stars.

Currently I use Clean Retina. Although I like the look and load times of the theme, I dislike using it because in my opinion they provide poor customer service, bad updates, and the theme has bad SEO which could potentially affect a user’s web traffic. I think I might stop being a customer of Themehorse unless they start improving their products.

@themehorse

First off, giving a bad review to a theme that you’ve paid for and think is bad, is fair and honest. In response to what Themehorse is saying, I have had to wait days and almost a week for responses. Their claim on their website is to provide “awesome support” – and in MY OPINION, awesome support isn’t waiting days or a week for a response. Nor is it being told not to make changes and to wait for an update (which they told me was coming “soon”) and then wait for 2 months for a bad update. Nor is it being told to now make a child theme and go make the changes myself. Giving a bad review to a theme with issues is the proper way to rate a theme. Why should I give it a good review? Isn’t the point of a bad review to express a personal displeasure with a product? What’s the review forum for if not for reviews?

@esmi

Find it unlikely? Well I guess then Google Webmasters, Yahoo, and Bing must be wrong about their SEO practices because they say use H1 very sparingly. You’re right, there is nothing wrong with using multiple H1 on a page BUT ONLY if it is logical and relevant. Having all my widgets, comments, Meta, etc. tagged by default by the theme as H1 is bad. Just plain bad. It looks absolutely horrible to Search Engines (those are Google’s Webmaster Matt Cutt’s words – not mine). It could even be potentially flagged as spam. Multiple H1 on a page should probably only be used when you have separate topics or articles on a single post or page. If not, then I guess people like Matt Cutts of Google are wrong about how their Search Engines read websites. Every article I’ve read has stated that most pages and posts should only have a single H1 tag with only a few exceptions (as noted above). Even the highly touted Yoast.com has multiple articles explaining why. Please explain to me why you think the titles of my widgets should be considered more important to Search Engines than a list of ingredients or directions for one of my recipes?

My average post and pages (which contain single subjects) now contain 10+ H1 tags. For example, my widget “Follow me on Facebook” is given a higher priority than all my content, subject matter, and sub-headings. Does this sound right to you? I have made zero changes that would effect this and I find it even silly and almost insulting that you would imply that somehow I went into my theme’s files, changed all my default header tags to H1, and don’t even realize that I’ve made these mistakes and therefore I’m blaming the theme.

There is nothing stated which says I am not allowed to post a review for a premium version of a theme. The link you posted is in regards to asking a developer for support. I am not asking for support here – nor did I ask for support with my review. I only posted my opinions of the theme and stated that as a customer of theirs, I will be discontinuing my use of their theme if they don’t fix their problems. I have not asked them questions about their theme, I have not asked them how to fix anything, I have not asked them for help in any of these posts. I only stated my opinion of the theme and that unless they fix it, I will not be a customer. You and Themehorse are the only ones discussing fixes to the problem — with you saying that maybe I am the cause of the theme’s issues and Themehorse telling me to go fix it myself. All I’m saying is currently the theme is not good because of these problems and that I’ll stop being a customer if they don’t fix it.

So again, I’m not sure why you have so much issue with my opinion of a theme that I use, why you are trying to silence my opinion, and why you are continually trying to push the blame for a poorly working theme back on to me? What is your objective with your interference in my review? What is your issue with my opinion?

I paid for the theme as well as subscribed to a yearly fee for ongoing paid support and that is why I decided to include my opinion of their customer service.

Over the last couple months I have contacted them several times via their own website support forum. They said they agree, their coding is wrong and told me that they would provide an update that would fix the issue. I asked them if they could provide a work around in the meantime, they actually refused — saying be patient and they will have it all fixed very shortly (2 months to me is not “shortly”). Every couple weeks I would ask them when the update would be ready…each time they said “very soon”.

This morning (after waiting 2 months) I downloaded their update and discovered it made the issue even worse. Their theme is not coded properly and their mistakes are costing me web traffic. I contacted them this morning regarding the bad update and haven’t heard back from them.

My review is honest and it isn’t mean spirited so I’m not sure why you have an issue with what I wrote?

Hi Devin,

No worries, I still like using the plugin whether it is monetized or not. It was a little confusing so thanks for the explanation. I’ve filled out the beta-tester forum and hopefully I’ll have a chance to try it out.

Regards,

Trevor

Thanks for the quick fix and my page speeds are also back up to norm.

And hello to you too @eatnabout!

Whew, glad I found this. I’m having the same issue too. Look forward to the fix because I like using Shareaholic and appreciate the work you all do. Thanks.

Hi Mark,

I was having the exact same issue. My slider would not auto-play when loaded until the navigation arrow was clicked. My issue ended up being related to a conflict with a plug-in. By chance do you use the WP deferred JavaScript? Or did you install another similar plug-in recently? As soon as I deactivated the plug-in my slider began to work again in auto-play.

Hope this helps.

Cheers.