Abhi G. a11n

Hi @corbindunn, MailPoet is supported through the Woo.com support team. While for a number of things we do recommend the forums, when we need to request specific system or status information, we will often recommend creating a support ticket instead.

Hi @plakatraketten,

Please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.

When you contact us through that link, please share:

• A full page screenshot of your System Status from Mailpoet > Help > System Status
• The full text log from Mailpoet > Help > System Info

We’ll be able to assist you further from there.

@genuin31wp, @alchemy-creative, @corbindunn – if you are encountering the same issue, please follow the same steps as above to get in touch with our support team.

Hi @asif_rn,

I am happy to help. I’ll mark this thread as resolved but please do let us know if you have any further questions.

Hi @asif_rn,

I understand you are trying to customize the subject line of your MailPoet newsletter to use the latest post title and you’d like to achieve this with a shortcode. Is that correct?

While that option isn’t available as one of the built-in shortcodes, we do have some guidance on setting up custom shortcodes and getting further help on those here: https://kb.mailpoet.com/article/160-create-a-custom-shortcode

Hi @gara01

I am glad to hear it! I’ll close this thread but please do let us know if we can help with anything else.

Hi @gara01,

Thanks for the screenshot. Is the product configured to be both virtual AND downloadable?

Hi @nextwavingit,

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi @gara01 I haven’t been able to replicate the issue. On my own test site, when a free product is offered at checkout, no payment method is offered and the order status is either changed to Completed for products that are both virtual and downloadable, or Processing for products that need to be delivered or sent to the customer.

I have placed a test order on your site – order 2931. And this does appear to have gone through successfully.

Could you please navigate to WooCommerce > Orders, locate order 2931 and share a full page screenshot including the order number and order notes section on the right-hand side?

We will be standing by for your response.

Hi @abbasrizk

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi @motocollectionusa

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi @abbasrizk

Could you share a copy of your site’s System Status Report with us?
You’ll find it at the top of the page under WooCommerce > Status > Get system report > Download for support (after you scroll down a bit). Once you have the System Status Report file, please attach it to your reply.

Can you also share a link to a product that is out of stock from your website and from your Facebook shop?

Hi @motocollectionusa,

Disconnecting a Pinterest account from your WooCommerce site needs to be done from the Pinterest side:
https://woocommerce.com/document/pinterest-for-woocommerce/#disconnect-or-switch-pinterest-accounts

If the account has been deleted, please reach out to Pinterest support for further help with disconnecting this:
https://help.pinterest.com/en/contact

Let us know what they say.

Hi there @sponser1 that’s great to hear! How did you resolve it? In case it was to happen again, it would be helpful to know what you did to fix it this time.

Hi @arshad0789

Thanks for your feedback on what you are seeing with out of stock products not being reflected in Google Merchant Center for a couple of days.

By default, product updates are synced every 1-2 days with this extension. You can add your vote to the existing feature request to filter out out-of-stock products from the sync as well:

https://woocommerce.com/feature-request/out-of-stock-filter-other-filter-rules-by-category/

Sadly we don’t have an ETA on when this might be added but this is where our developers look for future feature requests and ideas.

Hi @valeteru10

Could you clarify your question please? Which analyses are you looking to combine with inventory management?

• This reply was modified 1 year, 2 months ago by Abhi G. a11n.