The_Gibble

Resolved.

Here is what Tech Support said to resolve it:

I don’t know if you had updated DNS and removed the primary A record accidentally but I recreated that and everything is now back up

Hey again Ales,
I am still locked out and seeking a solution. I read that deleting the “maintenance” file via FTP can work. Before I do that though, is this the file that your plug-in created?
If so, what are the details?? Etc- where is located? Name?

• This reply was modified 2 years, 9 months ago by The_Gibble.

Thank you for checking. I am able to reach that point as well. The problem occurs when I input the username and password. I then get the error:

This site can’t be reachedCheck if there is a typo in firstlings.co.
If spelling is correct, try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN

So the URL is correct til that point but it then somehow changes when it is trying to access with the login info.

• This reply was modified 2 years, 9 months ago by The_Gibble.

Hi Ales!
First off- thanks so much for your help!
I am not sure what’s up but unless the www is included, it won’t work. It is being super finicky. Here is a direct link: https://www.firstlings.co/backdoor/

Thanks again for your assistance. Let me know if there is anything else you may need.

Hey @alesmal Ales,
I did the exact same thing here as Rob555 but I have a custom wp-Admin loging. It was changed to www/site.com/backdoor- now when I try to login, it no longer works. Any suggestions??

• This reply was modified 2 years, 9 months ago by The_Gibble. Reason: typo