tgunkler

Give 2.0.2 fixed the issue and we actually received a successful donation during the time the DB showed as need updates, so that was great news.

Thank you.

I’m stuck with no progress on the database upgrade also, although the progress shows 2983133% progress with 89495 of 3 updates in progress. I already have a ticket open on this and did the recommended rollback, after using a backed up version of the site. I was back to normal, except for running the 1.8.xx version. GiveWP recommended waiting for 2.0.1, so I did and tried the upgrade today. The progress went right back to 89495 of 3 updates, but is basically 0% progress. I tried WP Rollback and there are no versions to roll back to. I see the admin-ajax.php showing up every few seconds in my log file. I disabled my Cloudflare page rules (high security) for wp-admin directory and disabled ModSecurity on the InMotion VPS I am running, but that didn’t help. Any ideas???? I’d really like to resolve this by either rolling back or getting the update to complete.

Thanks!!!!

My temporary solution to this issue was to use All in One WP Migration to export the site (on a Windows Azure web app), while this update still showed as actively updating, then import it into a new server. Using WP Rollback on the new VPS server (InMotion hosting). No data lost, fortunately, but I’m still running 1.8.19. On the positive side, the new server is much faster for WP.

Unfortunately, I tried to update the Give Donation today to 2.01 (as recommended) and the database upgrade started right back where last showed (Update 89495 of 3) and the circle spinning. I tried pausing the upgrade and restarting it using the new option on the Give database update page, but it keeps starting right off where it left off. The update number no longer increases, so maybe it hit its maximum display limit of 89495.

So… I tried to use WP Rollback, which is a great plugin, but it shows no rollback options and prompts me to continue the database update. So I guess I’m restoring from backup – again. Very frustrating.

WP Rollback worked without issue on the staging site I setup (the one your team was working on and installed WP Rollback on). I just installed WP Rollback on the live site. I clicked on Rollback for the Give Donation plugin and no versions show up on the page where it says to select the version to rollback to. Any ideas what may be preventing the versions from appearing?

Thank you.

@brightgirl No, although the updates stopped in the “Update 89495 of 3”, it doesn’t show complete and it shows that it’s still updating in the background. I have a support ticket open and setup a staged version (with the issue) for the dev team to work on. I expected to hear from someone on Friday and haven’t received an update yet. I’m hoping it can be resolved ASAP since I don’t believe the donations will work properly and I also wouldn’t want them to work then have to rollback to a previous backup, losing the recent data in the process. Deactivating the plugin and reactivating at this point just lets the issue continue where it left off. Fortunately, the rest of the website is functioning!

At this point, I’m just waiting and being hopeful.

Well – at least mine has better progress than yours I suppose. I am at 2,098,300% progress. That’s great progress, except that I’m sure my database or web service is probably suffering in some way. I’m not sure where all those attempts to update are being stored – database, file. Hopefully there is a way to stop this and continue with the update properly.

Anyone with any ideas on how to stop the updates from attempting at least?