test33

Woocommerce confirmed that this is an issue with PayPal again and that the developers in Woocommerce are trying to find a workaround to the problem. The obvious solution is to stop using PayPal and find another credit card processor.

So I spent two days trying to fix these two issues, the disappearing menu and the download option not showing after a successful payment. I contacted WooCommerce support, followed all the steps you suggested for clearing the cache, used different themes, called my hosting provider, started a topic on WordPress forums, went on Fiverr, etc. and nothing worked. I have finally found the solution (fingers crossed) to this issue, at least for me. I was using PayPal standard for the payment processor, then switched to Stripe and the issues went away. WooCommerce also later confirmed that this is a known issue for them with PayPal standard. When I made a coupon code and used it everything worked perfectly, then I switched to Stripe and everything is working perfectly.
I don’t know if this will work for everyone, but WooCommerce also mentioned that they were able to reproduce the same issues only when using PayPal standard and not other payment processors.

• This reply was modified 3 years, 6 months ago by test33.

@t-p Thanks, will contact them as well.

Thanks for your reply. I am using WooCommerce for the products

Thanks for the reply. I am using a Sandbox account and this is happening