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Thanks – I will get in touch with them and find out, I am guessing this is probably the problem.

All I need now is to be able to change the permalinks from the default in wordpress to Post name setting – but every time I change it from anything other than the default the website then gets a 404 error.

Sorry, should have explained better.

I have managed to put a copy of the index.php file in the directory containing WP and it sorted out all the links on the site – they now link up link normal. I also managed to put a .htaccess file in the same directory and that now redirects to the directory containing wp directory – currently the only problem that remains is the inability to update permalinks in WordPress without getting a 404 error – so, I am thinking that there is no need for a complete delete and re-install as we have it working perfectly except for the permalinks.

I have checked the .htaccess and it has the rewrite permissions in there, not sure why I can’t update that. So, not the same problem I started the thread with at all – but thats the full update.

Managed to move the index.php file into the /html directory and have the website linking up properly now instead of deleting it. The only problem lies with the permalinks not being able to be changed from the default setting in wordpress no matter what I out in the htaccess file.

Still might need a fresh install but for now, we are see what we can do with it the way it is.

Thank you! Will update as to how it works out

I could as its not located in the root – is this sensible?

Thanks for your response. That is really helpful.

It seems as though I cannot delete/add anything from the root / directory but only add /delete from the next folder which is html, where wordpress directory is located – because of permissions.

I have it all running now with the insertion of an htaccess file but all the wordpress indexing is a mess and the home page still seems to link back to the old index.html still. Also, permalinks are a total mess that cant be fixed with the usual htaccess rewrite mod stuff…

Kinda wondering if I deleted everything WordPress with Filezilla and the old parts of the site, if this would be the best fix or if I am going to face the same problems because of permissions?

Its been a long night – hope I am making sense!

The theme won’t customise online – can’t upload logo, or get the front end looking like anything decent – same issues really, in different parts – it just struggles… big time. We are going to use another theme – until we can get some support or there is an update – we have been trying to get up and online for 3 weeks… we are so overdue.

We’re giving it a bash live online, without MAMP on our website page and we just made more progress than ever before – THANK YOU – we have to wait and see if the paypal page actually makes it through a payment which was our final thing when we got it all the way in twenty eleven and then switched on the theme. Hopefully, we can also get our social networking up -which was also a problem after installing the theme…

I think you are right – it probably is one guy being flooded but he could have put up a note explaining the deal – which is just a basic customer service – and with over ten grand sold to customers on Mojo Themes – that would be the polite thing to do… always leave a note!

If we figure out the side bar issue we will get back to you on here – or least give you a screen shot of how ours works, if it works… on all pages – it is vital, totally agree.

Hi, thanks for your reply -we tried the blank line but no fix – we are on macs – so maybe thats why! BUT THANK YOU for trying. We smashed it deleted their entire support forum so we have no way of viewing of your post or any of our past posts. thanks!

Just as an added hypothetical how would you respond to a theme’s own tab in the WordPress dashboard not functioning properly..? Hypothetically, of course.

Hi Chip,

Thanks for your response. I’ve sent an email to Mojo Themes – where I purchased it – this morning, but I think time differences are a bit large (UK>Mountain Time) so I’m still waiting back from them.

I’m sorry, I didn’t realise that you guys couldn’t help with commercial themes, but that makes sense. I guess you might be liable if you gave the wrong advice, right?

Thanks, anyway.