terrorem

I am sorry, I totally misread this email from my host – the relevant portion of which is included below.

“The PHP-FFmpeg project has not been renewed for the last few years and is not compatible with the RHEL 8 based systems. Since code for alt-PHP-FFmpeg is outdated and FFmpeg has a lot of third-party dependencies, this module is not available for CloudLinux OS Shared 8.”

In any event I am back on a CentOS 7 server with FFMPEG installed until my host phases them out. Prior to migrating back to the CentOS server I was having issues with thumbnails not generating even in my browser. I would get a “media not accessable” or something to that effect error.

Perhaps this would be better discussed via e-mail but this capability is mission-critical for my website and I would love to find a long-term solution.

Thanks so much in advance!

This issue was caused by another plugin and has since been resolved. My issue was caused by the Yoast SEO plugin. Under SEO>Search Appearance>Media there is an option to “direct attachment URLs to the attachment itself” which was causing the attachment to open in the browser instead of prompting a download.

PS: Props to Kyle for his lightning fast response and offers of assistance.

Thank you for the quick response, I do have “allow single-click download” enabled but only recently started encountering this problem. I went ahead and sent you an e-mail with more information and account information to check on it.

Thanks again!

I am experiencing a similar issue related to the change. My users used to be able to click the download icon and have the video download. Now a new window appears with the video that has another option to download the video. Problem is, when its downloaded from the new window it does not appear on the download log. For what it’s worth, my embed code does have the https included in it [KGVID]https://www.website.com/wp-content/2021/01/Video.mp4[/KGVID]but still opens in a new tab.