Tejas Sonawane

Hi there,

Please make sure that the auto updates for the theme is disabled.

If the issue persists then we would recommend you to please contact your hosting provider regarding this issue.

Please do let us know the response received by the hosting provider.

Best Regards

Hi there,

Please make sure that the auto updates for the theme is disabled.

If the issue persists then we would recommend you to please contact your hosting provider regarding this issue.

Please do let us the response received by the hosting provider.

Best Regards

Hi there,

If the site is already set to disable auto-updates then we would recommend you to please contact your hosting provider regarding this issue.

Please do let us know the response received by the hosting provider.

Best Regards

Hi Vaibhav,

Thanks for reaching out.

Could you please provide us with the site URL and steps to replicate the issue along with the screenshots?

We will analyze the site and will come up with the best possible solution.

Best Regards.

Hi there,

Thanks for pointing out this issue.

We have considered this issue and will be resolved in the upcoming release.

Feel free to contact us in case of any issues.

Best Regards.

Hi there,

To disable the auto updates, follow to below steps:
Steps:
1) Dashboard -> Appearance
2) Select the theme -> Click on ‘Disable auto-updates’
The option ‘Disable auto-updates’ is available only if auto-updates are enabled already.

This will disable the theme’s auto updates, but you can still update the theme manually whenever the update is available.

I hope, this works for you.

Best Regards

Hi there,

Could you please raise a ticket with our support channel at [email protected] for a faster resolution?

Regards

Hi there,

Thanks for reaching out.

Could you please specify the issue in detail and the steps to replicate the issue along with the screenshots?

We will try to come up with the best possible solution.

Best Regards

Hi there,

You can click on the close (x) icon positioned at the top right side of the notice which will hide the notice. Please refer to the attached screenshot.

If the notice still appears even after closing the notice, then the issue may be due to caching, please clear the cache for the site.

Feel free to contact us in case of any issues.

Best Regards

• This reply was modified 1 year, 11 months ago by Tejas Sonawane.

Hi Jeffery,

Thanks for reaching out.

We are not able to replicate the issue at our end.
The issue may be caused due to plugin conflicts, please try to disable all the plugins and reactivate them one by one.

Hope this works for you.

Best Regards.

Hi there,

Thanks for reaching out.

Could you please try clearing the cache of your site?
Please do let us know if it works.

Best Regards

Hi @susanreu,

Thanks for reaching out.

Could you please raise a ticket with our support channel at [email protected] for a faster resolution? Also, please provide us with the admin credentials of the site along with the URL of the site.

Best Regards.

Hi @skase98,

Could you please raise a ticket with our support channel [email protected]?for a faster resolution?

Regards

Hi there,

Thanks for reaching out.

There is no way to upgrade the theme from v1.9.8.2 to v4.7.4 without causing any issues as the latest version of the responsive theme has been updated according to WordPress standards.

However, you can install and activate the latest version of the responsive theme and design your website from the scratch.

Also, consider using the responsive pro plugin as it adds more features to the responsive theme.

Feel free to contact us in case of any issues.

Best Regards,
Tejas
Team CyberChimps

Hi @skase98,

Thanks for reaching out.

Could you please provide us with the steps to replicate the issue along with the screenshots for the same?

Also, we recommend referring the official documentation of responsive theme

Hope this helps.

Best Regards