techunicorn

Hi,

We have brought this up repeatedly with our hosting provider. They are adamant that this isn’t their problem, though i believe two things are guaranteed to break the permalinks: about 80% of the site backups that siteground does (and they do it at random times during the day) and the activation and deactivation of Ocean Extra (100% of the time.)
We have asked them how to turn off the caching system altogether, and we have altered our htmaccess file to suspend all caching systems. Siteground does not have an ability to turn off it’s own caching system, which required us to manually flush the cache after every small change, to at least see what elementor was presenting on the back end.

We don’t get an error. All posts and pages other than the core home pages etc. simply present a news carousel along with the message that “it seems we can’t find this page” – this isn’t even my designed 404 page.

Thanks.  I'll explain step by step as much as possible.  The problem is that we can't see rhyme or reason for the permalinks breaking, though there are a few things that are guaranteed to break the permalinks.  Is it also possibel that permalinks are breaking only for certain countries?  Reason: we ran a campaign and our office staff in Israel saw the links broken at 16:00, but we had successful registrations from other parts of the world after that (which couldn't have happened if they saw the landing page for the first time.)

We moved to Siteground in Sept, which has a terrible cache system.  We started noticing the permalinks breaking in Dec., after having gotten in the habit of constantly having to flush the cache, in order to see any change live - and we had the experience of some countries seeing the changes and others not (so we deactivated CDN, and all cache of siteground.)  This solved cache problems, but not the other problems.  December saw a lot of problems suddenly come to the forefront, pages reverted to old versions, constant prompts if we left a page (even if we just saved it), constant messages that there were newer versions of the pages we were working on, in addition to the permalinks frequently breaking, and we systematically deactivated and tested all of the plugins one by one, and narrowed down the issue to ocean extra.  Problems are significantly reduced if this plug in is deactivated, but the permalink issue is still there.

I had not noticed, until Wednesday, that our theme version needed to be updated, and I took care of that on Wednesday, hoping that could solve all the issues.  Unfortunately, hours later, even though everything had been fine, the permalinks suddenly broke after no changes having been made on the site.  It breaks about once a day, despite no changes having been made.

Site info, copied from wordpress:


` wp-core

version: 6.4.2
site_language: en_GB
user_language: en_GB
timezone: Asia/Jerusalem
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 55
dotorg_communication: true wp-paths-sizes

wordpress_path: /home/customer/www/grapaes.com/public_html
wordpress_size: loading…
uploads_path: /home/customer/www/grapaes.com/public_html/wp-content/uploads
uploads_size: loading…
themes_path: /home/customer/www/grapaes.com/public_html/wp-content/themes
themes_size: loading…
plugins_path: /home/customer/www/grapaes.com/public_html/wp-content/plugins
plugins_size: loading…
database_size: loading…
total_size: loading… wp-active-theme

name: OceanWP (oceanwp)
version: 3.5.3
author: OceanWP
author_website: https://oceanwp.org/about-oceanwp/
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, post-thumbnails, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
theme_path: /home/customer/www/grapaes.com/public_html/wp-content/themes/oceanwp
auto_update: Disabled wp-mu-plugins (4)

Elementor Safe Mode: version: 1.0.0, author: Elementor.com
Force Strong Passwords - WPE Edition: version: 1.8.0, author: Jason Cosper
Local by Flywheel Relative URL (for Live Links): version: 1.0, author: Flywheel
WP Engine Cache Plugin: version: 1.1.4, author: WP Engine wp-plugins-active (27)

Admin Columns: version: 4.6.1, author: AdminColumns.com, Auto-updates disabled
Code Snippets: version: 3.6.2, author: Code Snippets Pro, Auto-updates disabled
Connect Polylang for Elementor: version: 2.4.3, author: Creame, Auto-updates disabled
Elementor: version: 3.18.3, author: Elementor.com, Auto-updates disabled
Elementor Pro: version: 3.18.2, author: Elementor.com, Auto-updates disabled
Essential Addons for Elementor: version: 5.9.3, author: WPDeveloper, Auto-updates disabled
Essential Addons for Elementor - Pro: version: 5.8.5, author: WPDeveloper, Auto-updates disabled
Filter Everything PRO: version: 1.7.16, author: Andrii Stepasiuk, Auto-updates disabled
Folders: version: 3.0, author: Premio, Auto-updates disabled
Gravity Forms: version: 2.8.0, author: Gravity Forms (latest version: 2.8.1), Auto-updates disabled
Icon Element: version: 2.0.5, author: Webangon, Auto-updates disabled
Image Hotspot by DevVN: version: 1.2.2, author: Le Van Toan, Auto-updates disabled
Instagram Feed Pro Personal: version: 6.3.4, author: Smash Balloon, Auto-updates disabled
MailPoet: version: 4.40.0, author: MailPoet (latest version: 4.41.0), Auto-updates disabled
MailPoet Premium: version: 4.40.0, author: MailPoet, Auto-updates disabled
Polylang: version: 3.5.3, author: WP SYNTEX, Auto-updates disabled
Premium Addons for Elementor: version: 4.10.16, author: Leap13, Auto-updates disabled
Redirection: version: 5.3.10, author: John Godley (latest version: 5.4), Auto-updates disabled
Responsive Posts Carousel: version: 5.4, author: WebCodingPlace, Auto-updates disabled
Simple Membership After Login Redirection: version: v1.6, author: smp7, wp.insider, Auto-updates disabled
Simple Membership Custom Messages: version: 2.3, author: wp.insider, Auto-updates disabled
Simple WordPress Membership: version: 4.4.1, author: smp7, wp.insider, Auto-updates disabled
Smart phone field for Gravity Forms: version: 2.1, author: KaisarAhmmed, Auto-updates disabled
WP Activity Log: version: 4.6.1, author: Melapress, Auto-updates disabled
WP Gravity Forms Dynamics CRM Pro: version: 1.1.2, author: CRM Perks., Auto-updates disabled
WP Rollback: version: 2.0.3, author: WP Rollback (latest version: 2.0.4), Auto-updates disabled
Yoast SEO: version: 21.7, author: Team Yoast, Auto-updates disabled wp-plugins-inactive (19)

3D FlipBook: version: 1.9.10, author: iberezansky, Auto-updates disabled
Admin Color Schemes: version: 3.0.0, author: WordPress Core Team, Auto-updates disabled
All-in-One WP Migration: version: 7.79, author: ServMask, Auto-updates disabled
Email Log: version: 2.4.8, author: Sudar, Auto-updates disabled
Google Analytics for WordPress by MonsterInsights: version: 8.23.1, author: MonsterInsights, Auto-updates disabled
Gravity Forms Zero Spam: version: 1.4.1, author: GravityKit, Auto-updates disabled
Import and export users and customers: version: 1.24.7, author: codection (latest version: 1.25.1), Auto-updates disabled
iThemes Security Pro: version: 7.1.0, author: iThemes, Auto-updates disabled
ManageWP - Worker: version: 4.9.18, author: GoDaddy, Auto-updates disabled
Ocean Extra: version: 2.2.4, author: OceanWP, Auto-updates disabled
Ocean Sticky Header: version: 1.1.7, author: OceanWP, Auto-updates disabled
Performance Lab: version: 2.7.0, author: WordPress Performance Team, Auto-updates disabled
PublishPress Planner: version: 3.12.2, author: PublishPress (latest version: 4.0.2), Auto-updates disabled
Security Optimizer: version: 1.4.9, author: SiteGround, Auto-updates disabled
Site Kit by Google: version: 1.116.0, author: Google, Auto-updates disabled
SWPM Show Member Info: version: 1.9, author: smp7, wp.insider, Auto-updates disabled
SWPM Two-Factor Authentication: version: 1.2, author: wp.insider, Auto-updates disabled
WP File Manager: version: 7.2.1, author: mndpsingh287, Auto-updates disabled
WP Mail SMTP: version: 3.11.0, author: WP Mail SMTP, Auto-updates disabled code-snippets (8)

snippet-6: name: Gravity Form Snippet, scope: global, modified: 2022-07-19 12:24:29
snippet-7: name: Example CSS snippet red factor, scope: global, modified: 2023-12-28 10:11:37, tags: [css]
snippet-8: name: ONLY LATIN, scope: global, modified: 2023-06-04 07:25:27
snippet-10: name: Change ERROR Title, scope: global, modified: 2023-06-04 07:31:08
snippet-12: name: Custom Form Validation(Latin char), scope: global, modified: 2023-06-08 06:40:54
snippet-13: name: Mailpoet unsubscribe , scope: global, modified: 2023-10-01 12:37:39
snippet-14: name: mailpoet bold title, scope: global, modified: 2023-11-05 10:25:18
snippet-20: name: no chache, scope: front-end, modified: 2023-12-31 08:51:47 wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1809
imagemagick_version: ImageMagick 7.1.1-15 Q16-HDRI x86_64 21298 https://imagemagick.org
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max_effective_size: 256 MB
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imagick_limits:
imagick::RESOURCETYPE_AREA: 288 GB
imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
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imagick::RESOURCETYPE_MAP: 144 GB
imagick::RESOURCETYPE_MEMORY: 72 GB
imagick::RESOURCETYPE_THREAD: 1
imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
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gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 10.01.2 wp-server

server_architecture: Linux 5.15.126-MCIclouder399 x86_64
httpd_software: Apache
php_version: 7.4.33 64bit
php_sapi: apache2handler
max_input_variables: 3000
time_limit: 120
memory_limit: 768M
max_input_time: 120
upload_max_filesize: 256M
php_post_max_size: 256M
curl_version: 8.2.1 OpenSSL/3.1.1
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: false
current: 2024-01-05T12:18:41+00:00
utc-time: Friday, 05-Jan-24 12:18:41 UTC
server-time: 2024-01-05T14:18:40+02:00 wp-database

extension: mysqli
server_version: 5.7.44-48-log
client_version: mysqlnd 7.4.33
max_allowed_packet: 33554432
max_connections: 500 wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/customer/www/grapaes.com/public_html/wp-content
WP_PLUGIN_DIR: /home/customer/www/grapaes.com/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 256M
WP_MAX_MEMORY_LIMIT: 768M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable pll_options

browser: 1: Detect browser language activated
rewrite: 1: Remove /language/ in pretty permalinks
hide_default: 1: Hide URL language information for default language
force_lang: 1: The language is set from the directory name in pretty permalinks
redirect_lang: 0: The front page URL contains the page name or page ID instead of the language code
media_support: 0: The media are not translated
sync: 0: Synchronisation disabled
post_types: post, page, wp_block, elementor_library, e-landing-page
taxonomies: category, post_tag
version: 3.5.3
default_lang: en
topbar_menu: es => 0 | en => 0
main_menu: en => 2 | es => 401
footer_menu: en => 0 | es => 0
mobile_menu: en => 0 | es => 401
previous_version: 3.5.2 pll_language_en

name: English
slug: en
term_group: 0
term_id: 231
locale: en_GB
is_rtl: 0
w3c: en-GB
facebook: en_GB
home_url: https://grapaes.com/
search_url: https://grapaes.com/
page_on_front: 11
page_for_posts: 0
flag_code: gb
flag_url: https://grapaes.com/wp-content/plugins/polylang/flags/gb.png
custom_flag_url: 0
active: true
fallbacks: 0
is_default: true
term_props:
language/term_id: 231
language/term_taxonomy_id: 231
language/count: 898
term_language/term_id: 232
term_language/term_taxonomy_id: 232
term_language/count: 155 pll_language_es

name: Espa?ol
slug: es
term_group: 1
term_id: 394
locale: es_ES
is_rtl: 0
w3c: es-ES
facebook: es_ES
home_url: https://grapaes.com/es/home/
search_url: https://grapaes.com/es/
page_on_front: 6810
page_for_posts: 0
flag_code: es
flag_url: https://grapaes.com/wp-content/plugins/polylang/flags/es.png
custom_flag_url: 0
active: true
fallbacks: 0
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term_props:
language/term_id: 394
language/term_taxonomy_id: 394
language/count: 198
term_language/term_id: 395
term_language/term_taxonomy_id: 395
term_language/count: 76 pll_warnings

post-no-lang: elementor_library => 1737 , 28546 , 37 , 41 , 48
term-no-lang: category => 902 | post_tag => 977
wpml:
plugins/essential-addons-elementor: /home/customer/www/grapaes.com/public_html/wp-content/plugins/essential-addons-elementor/wpml-config.xml
plugins/essential-addons-for-elementor-lite: /home/customer/www/grapaes.com/public_html/wp-content/plugins/essential-addons-for-elementor-lite/wpml-config.xml
plugins/instagram-feed-pro: /home/customer/www/grapaes.com/public_html/wp-content/plugins/instagram-feed-pro/wpml-config.xml
plugins/premium-addons-for-elementor: /home/customer/www/grapaes.com/public_html/wp-content/plugins/premium-addons-for-elementor/wpml-config.xml
plugins/wordpress-seo: /home/customer/www/grapaes.com/public_html/wp-content/plugins/wordpress-seo/wpml-config.xml
themes/oceanwp: /home/customer/www/grapaes.com/public_html/wp-content/themes/oceanwp/wpml-config.xml

@threadi. We see our changes completed in the finished page. We then see the changes completed when we interact with the page via mailpoet, filter everything, markup.io – for an hour, or sometimes several hours, the change post title and slug are live everywhere.

Then after an hour or several hours, the page title and slug reverts to what it was before the changes (the rest of the changes seem to stay.)

I can’t delete my previous post – but it was just a crazy cache issue. All is good.

@gappiah It works in the backend perfectly, but for some reason it’s not showing on live. Do you know why that would be?

Resolved.

@gappiah THANK YOU!!!!!!

HI @gappiah . The site is now live, temporarily.