techoguy

To add to this, there are no console errors showing up either.

• This reply was modified 7 years, 10 months ago by techoguy.

Thanks! @lorro
That was simple.
How should I have been able to figure that out?
I guess I need to learn how you know where the function variables are coming from.

Thanks again!

Hi, are there any updates on this?

Thanks!

also,
I tried to use the plugin organizer plugin to stop/block your plugin from loading on the specific admin page but it didn’t work on your plugin.

??
is there any reason why a specific plugin wouldn’t work?

Well, BackupBuddy only loads the Google Model class when it needs it which is when you load the setup page in the admin panel for the BackupBuddy Remote destination page and when the Cron job runs to do the backup and sends the backup to google drive.

So it does not happen on the front end but does on a specific admin page and when the cron job runs.

Those were all set as you described.

The two plugins are:
Gmail-SMTP
and
Backup Buddy

Is issue is when you try to load the Backup Buddy Remote Destination settings page:
https://techsite.com/wp-admin/admin.php?page=pb_backupbuddy_destinations

Thanks!

Yeah, it’s set to “on”.

Should this work for my issue?

What’s the permalink format that should be used in the filter?

the full URL is:
https://techsite.com/wp-admin/admin.php?page=pb_backupbuddy_destinations

Thanks for the quick response.

Sadly it didn’t work for my conflict. one plugin is creating a Goolge_Model class all the time and another tries to create it on it’s settings page so I hoped disabling the plugin for that page would allow it to work, but the issue still remains. off to the plugin dev to see if he can fix it.

Thanks!

Maybe another option if possible, can you only load what you need when your plugin settings pages are loaded vs all the time? This way when other plugins need to use the similar classes for Google there’s no conflict.

I found out that Gmail might not allow authentication randomly. If you really need to use Gmail, it’s best to use the Gmail SMTP plugin that uses Oath to work. It’s a little harder to setup but it works.

can I ask why the Pay for Order page doesn’t have the same or use the same item detail table used for emails and the confirmation page? It seems for uniformity, these would all match.

I still don’t have a solution.
I have moved the site to a different host without caching and it still doesn’t work.
Pretty frustrating.

Has anyone figured this out or tested the solutions provided above?
I’m having the same issue but mine seems to be more random. sometimes it happens when working in the dashboard, sometimes it happens when people checkout. The only thing that i can possibly correlate to this happening is possibly when the google bots hit my site but I can’t even confirm that as it doesn’t seem to be constant. All I know is about once a week or so my site starts issues this all the time for a few hours then it just goes away.
My host has been no help at all and I can’t find any error in any logs even with the debugger enabled.

Thanks Jonradio.

So first thing I guess is for me to make sure it’s actually a “500” error or not. It doesn’t actually say “500” anywhere like other http errors do.

it literarly just says:
“An internal server error occurred, please try again later” and that’s it. No formatting or anything.

I have been trying to look at the WP logs, and server logs but nothing correlates even if an error is seen. I keep asking the host every time it happens and they can’t see anything either. They also keep telling me it’s something with my site and their servers are just fine. They did increase the PHP memory once but it still happened. I guess I could ask them to drop it down to see if happens more.

What’s hard is I don’t necessary know every time it happens because customers don’t tell me and if it happens to them it doesn’t necessarily happen to me.

This is why i’m so lost right now on how to figure out what’s going on. I mean even if I remove all the plugins I won’t know if it’s fixed at this point because I can force it to happen and I don’t know when it will happen.

I’ll look at that link you provided and see if it helps.

Thanks again!