It has been 4-days since the new ticket was opened and 3-days since I responded to your inquiry. I still have not heard back; I just replied again. Please check that, and I’d appreciate your reply via email. Thanks.
I still have not heard back from premium support on my issue. I opened the ticket 5 days ago. I just opened a new ticket. It would be fantastic to be able to use the premium version considering I paid for it. Thanks.