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Forum: Plugins
In reply to: [WooCommerce] Invalid Username and Password – customers can’t buy

Thread Starter teamatlocationindie
(@teamatlocationindie)

1 year, 6 months ago

Correct. It seems to be only returning users experiencing this issue. Also, if I am not mistaken, I believe in every case their most recent purchase was a product in which “guest checkout” was enabled. I have tried to replicate the issue but have not been successful. Also, funny you should mention it, these customers, at least some of them, do not show up in the ‘Users’ area. I have had to manually create accounts for them, and then they have been able to purchase.

Here is the system status report:

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Hide errors from visitors: ?Error messages should not be shown to visitors. Active Plugins (39) ManageWP – Worker: by GoDaddy – 4.9.17 Advanced Product Fields for WooCommerce: by StudioWombat – 1.6.3 Affiliate For WooCommerce: by StoreApps – 6.23.0 Better Search Replace: by WP Engine – 1.4.2 Classic Editor: by WordPress Contributors – 1.6.3 Code Snippets: by Code Snippets Pro – 3.4.2 ConvertKit for WooCommerce: by ConvertKit – 1.6.7 ConvertKit: by ConvertKit – 2.2.8 Duplicate Page: by mndpsingh287 – 4.5.2 Iconic Sales Booster for WooCommerce: by Iconic – 1.15.3 LearnDash Licensing & Management: by LearnDash – 1.2 LearnDash LMS – WooCommerce Integration: by LearnDash – 1.9.6 LocationIndie.com: by Andrew Matheson – 1.4 PixelYourSite: by PixelYourSite – 9.4.2 Pods – Custom Content Types and Fields: by Pods Framework Team – 2.9.19 Popup Maker: by Popup Maker – 1.18.2 Popups for Divi: by divimode.com – 3.0.5 Pretty Links: by Pretty Links – 3.5.2 SearchWP Live Ajax Search: by SearchWP LLC – 1.7.6 LearnDash LMS: by LearnDash – 4.8.0 Thrive Product Manager: by Thrive Themes – 1.13 Thrive Quiz Builder: by <a href=”https://thrivethemes.com”>Thrive Themes</a> – 3.21.2 TinyPNG – JPEG, PNG & WebP image compression: by TinyPNG – 3.4.1 User Switching: by John Blackbourn & contributors – 1.7.0 Website File Changes Monitor: by Melapress – 1.8.5 Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.2 WooCommerce Google Analytics Integration: by WooCommerce – 1.8.4 WooCommerce Payments: by Automattic – 6.3.2 WooCommerce Product Add-ons: by WooCommerce – 6.4.5 WooCommerce Zapier: by OM4 Software – 2.7.3 WooCommerce: by Automattic – 8.0.2 (update to version 8.0.3 is available) Wordfence Security: by Wordfence – 7.10.3 Yoast SEO: by Team Yoast – 20.13 WP Activity Log for WooCommerce: by WP White Security – 1.5.2 WP Crontrol: by John Blackbourn & crontributors – 1.15.3 WP Mail SMTP: by WP Mail SMTP – 3.8.2 WP Rocket: by WP Media – 3.14.4.2 WP Activity Log: by WP White Security – 4.5.3 WPFront Notification Bar: by Syam Mohan – 3.3.2 Inactive Plugins (2) Divi Booster: by Dan Mossop – 3.8.6 Divi Image Intense: by Superfly – 4.0.1 Dropin Plugins (1) advanced-cache.php: advanced-cache.php Must Use Plugins (3) ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes – LearnDash LMS Multisite: by LearnDash – 1.0.0 ManageWP – Worker Loader: by ManageWP – Settings API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: course (course) external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: ? HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: #53863 – /shop/ Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: #53866 – /my-account/ Terms and conditions: #50066 – /terms/ Theme Name: LocationIndie.com Version: 1.0 Author URL: https://rockfortmedia.com Child Theme: ? Parent Theme Name: Divi Parent Theme Version: 4.22.1 Parent Theme Author URL: https://www.elegantthemes.com WooCommerce Support: ? Templates Overrides: – Subscriptions WCS_DEBUG: ? No Subscriptions Mode: ? Live Subscriptions Live URL: https://locationindie.com Subscriptions-core Library Version: 6.0.0 Subscription Statuses: wc-on-hold: 2 wc-cancelled: 10 wc-active: 40 wc-expired: 19 WooCommerce Account Connected: ? Yes Active Product Key: ? No Store Setup Country / State: United States (US) — North Carolina Subscriptions by Payment Gateway WooPayments: wc-active: 40 wc-cancelled: 10 wc-expired: 19 wc-on-hold: 2 Payment Gateway Support WooPayments: products refunds multiple_subscriptions subscription_cancellation subscription_payment_method_change_admin subscription_payment_method_change_customer subscription_payment_method_change subscription_reactivation subscription_suspension subscriptions gateway_scheduled_payments Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience product-variation-management settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2023-08-30 19:09:37 -04:00 Options: ? Notes: 120 Onboarding: skipped WooCommerce Payments Version: 6.3.2 Connected to WPCOM: Yes Blog ID: 214538472 Account ID: acct_1MSN752EhaebNobC Action Scheduler Canceled: 1 Oldest: 2023-08-28 13:50:59 -0400 Newest: 2023-08-28 13:50:59 -0400 Complete: 785 Oldest: 2023-07-30 17:39:27 -0400 Newest: 2023-08-30 14:00:44 -0400 Failed: 9 Oldest: 2023-01-23 16:02:09 -0500 Newest: 2023-06-06 16:42:19 -0400 Pending: 43 Oldest: 2023-08-30 20:29:42 -0400 Newest: 2024-07-24 12:59:52 -0400 WooCommerce Zapier Database Version: ? 16 Detailed Logging Enabled: No Legacy Mode Disabled: ? Yes SSL: ? Yes REST API Authentication Key(s): ? 11 Task History Record Count: ? 282 Webhook #1: WooCommerce Zapier <ul> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 282</li> <li>User: li-admin</li> </ul> Status report information Generated at: 2023-08-30 14:05:02 -04:00 `

Here are the fatal error logs:

2023-08-29T16:45:56+00:00 CRITICAL syntax error, unexpected ‘array’ (T_ARRAY), expecting function (T_FUNCTION) or const (T_CONST) in /home/nginx/domains/locationindie.com/public/wp-content/plugins/iconic-woo-sales-booster/vendor-prefixed/stellarwp/uplink/src/Uplink/Admin/Plugins_Page.php on line 24 2023-08-29T16:45:58+00:00 CRITICAL syntax error, unexpected ‘array’ (T_ARRAY), expecting function (T_FUNCTION) or const (T_CONST) in /home/nginx/domains/locationindie.com/public/wp-content/plugins/iconic-woo-sales-booster/vendor-prefixed/stellarwp/uplink/src/Uplink/Admin/Plugins_Page.php on line 24

NOTE: There are *many* instances of these errors… they all appear to be the same except for the numbers following the “T” (time?) at the beginning of each error. The final one was 2023-08-29T18:47:26+00:00. We did have a conflict with a plugin (Iconic Sales Booster) yesterday and reinstalled the older version of the plugin which fixed the error, and this may be related to that incident??

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