Johnny

We solved this issue ourselves. Very disappointed with the support (or better said LACK OF IT).

Slow responses, demanding access to the website even after it was explained we cannot grant it due to confidentiality concerns, refusing to book a time with us and look through things through share screen, and a general lack of response.

We had to dig in through the plugin code ourselves, to find out that the issue was caused by this line in the app.php file:

if (!is_array($this->settings)) {
MailerLiteSettings::getInstance()->softReset();
}

Which kept firing due to a Redis Object Cache on our server. We manually deleted ALL options set in the options table by the plugin, deleted the _ml_table and then reinstalled it after clearing cache, and it worked.

Now I wouldn’t expect an average customer to be able to do this. Support needs to be way more technically literate and capable than it is atm.

Hi, I have replied to your team, as you can see below:

Hi, I cannot provide you a login to the website as we have a lot of sensitive data on it.

I am available to hop on a call and share my screen with one of your trained specialists. Here’s my calendar:?[link edited out]

As another option, I am available and highly technically capable and can run whatever tests you want me to run and provide whatever data you need.

Your technical team should know what parts of the code could trigger an infinite redirect after resetting the integration/plugin, when trying to access the plugin’s login page. I have checked options.php, and the old Mailerlite API Key was removed, as were most of the other options set by the plugin.

Also happy to take a loom showing you any details you want to see.

The code works.

hello?

Hi @wfjanet — this code wouldn’t modify your plugin, it would go in functions.php. The question is if your plugin would allow that code to run or else if that code would replace the action of your plugin (ie, does your plugin take over the native wp_authenticate() function)?

• This reply was modified 1 year, 7 months ago by Johnny.
• This reply was modified 1 year, 7 months ago by Johnny.
• This reply was modified 1 year, 7 months ago by Johnny.

Also, are you compatible with: https://woocommerce.com/products/woocommerce-subscriptions/ ?

It seems that they create a new order whenever a payment is made for a subscription (https://docs.woocommerce.com/document/subscriptions/orders/), so as long as invoices would only be issued for all orders based on the actual payment made that would work great for me.

I tried with your code:

add_filter(‘wc_facebook_connection_proxy_url’, ‘woocommerce_fb_debug’);
function woocommerce_fb_debug() {
return ‘https://wc-connect-test.skyverge.com/auth/facebook/’;
}

And it gives the additional error “Please try again – External business ID is missing”, even though when I check options.php or directly the database, the wc_facebook_external_business_id is set to what I set it last time (basically same as FB page name).

So what can I do?

• This reply was modified 3 years, 12 months ago by Johnny.

Oh, I also tried disabling security plugins. No cigar. I’m also using the latest versions of both plugins!

Yes, even for cookies that do not store any personal, user related or sensitive data, we still have to document their purpose. So if you could outline what they do, that would be great!