Tamsin Carter

Just to confirm that the issue is now resolved with the new version of the plugin you sent me. Thank you for looking at my case and getting it resolved so quickly.

Tamsin

Here is the view when Alt text is added as well as the logo.

This shows in the customiser as well as the emails that come through.

I have also found another issue which is that some memberpress receipt email notifications are coming through blank (completely blank, no header footer or content). Also all subject lines seem to be the same now and not related to the content of the emails.

I hope you can help.

Tamsin

Hi, Sorry for the delayed response. I have tested this and when I uploaded it, it reset my template so I have adjusted that. It works ok however, the option to add text to the header which says it will be used as alt text and only show when the logo is not used, is showing below the logo.

Like this.

For now I have removed the alt text but I would like it to appear.

I hope you can help.

I will keep testing to see if all the css code has stopped showing now and let you know.

Thanks

Tamsin

Hi, I only just saw this message sorry. Has the plugin been updated yet to stop the code showing issue?

Also here are screenshots of the emails with space at the top. The worst are associated with memberpress and limit login attempts reloaded plugins. The updraftplus ones are fine. Other emails have spaces too but here is a selection.

https://www.dropbox.com/scl/fi/982rjocnbz4zd92eay85d/TLC-email-screenshot-1.jpg?rlkey=vgh4ganazsdn9zr7wou3b10li&dl=0

https://www.dropbox.com/scl/fi/suvxhk07hc6zzkqpqz0zc/TLC-email-screenshot-2.jpg?rlkey=fpy3850nn8mbg3zhrmlh4xtqx&dl=0

https://www.dropbox.com/scl/fi/5xfdnyafzrn25mvf4vfrc/TLC-email-screenshot-3.jpg?rlkey=m1icmifgwsrrums1kexo4u0lt&dl=0

https://www.dropbox.com/scl/fi/vl4p6jlrdv4cmim3ist9r/TLC-email-screenshot-4.jpg?rlkey=stds3vowrvaps9esyaje49n1i&dl=0

• This reply was modified 8 months, 1 week ago by Tamsin Carter.

Yes that fixed the problem. Thank you so much :))

Tamsin

See screenshot of search result and \n\n appearing.

Thank you that is good news, I look forward to the update.

There is also a large white space at the top and bottom of my emails (inside the header/footer). Is this likely to be resolved too or do you think it is a separate issue?

Tamsin

Is there any update on this please? I have looked on your site to post in support there but it just brings me back here.

Further to last I have now set up a redirect from the old qr code url to the new qr code url so the issue is resolved for us. I would still be interested to know how this might have happened, is it possible for the qr code to stop working if the key is changed for example?

Thank you for letting me know. Any eta or way to know when that will be? Can you let me know on this ticket for example?

Hello again. Is there any update on this please or a possible work around as we would like to update elementor on our site.

Thank you

Tamsin

Hi @nko

Is there any update on this yet please? We are currently holding back on updating plugins until this is resolved so it would be great to have a workaround or eta for a fix if you are able to fix it?

Thank you

Tamsin

I had the same problem, thank you for the solution of disabling pretty urls, though I would really like a solutions which works with pretty urls. Dfactory… ?

It seems that putting an email in the from field on that page reset things. Sorry to have troubled you and thank you for your reply.

Thank you so much, I was half way there and tried again with this and in the end this worked: [display-posts post_type=”rl_gallery” taxonomy=”rl_category” tax_term=”curation”]

Its such a useful plugin, thank you.