Tamirat B. (a11n)

Hello @jk_gabba,

Do you have updates on that? Also, I see that Jetpack is currently not installed on your site anymore. Please make sure Jetpack is installed and connected on your site as outlined here: https://jetpack.com/support/getting-started-with-jetpack/.

Look forward to your updates!

Hello @leakp,

Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

Hello @auspbc,

Thanks for writing.??

I have reviewed your site https://www.probonocentre.org.au.

I see that the site is being used to promote services from other organizations, even if those services are being provided at reduced fees/rates.

Free stats plans are for truly personal sites only; asking commercial sites to pay is the only way we can keep this feature available to people who run hobby blogs and similar.

This means you will need a?paid plan?to use the full Jetpack Stats features.?<span style=”box-sizing: border-box; margin: 0px; padding: 0px;”>For more information, see our?help article</span>.

Let us know if you have other questions or if there’s anything else we can do to help! 

Hi @tertrihfertray ,

To remove a site that no longer exists from your Jetpack account, you can follow these steps:

1. Log into?WordPress.com?and go directly to?https://wordpress.com/settings/manage-connection.
2. In the site picker, select the site you want to disconnect.
3. Scroll to the bottom of the page and click on the?Manage your connection?link.
4. On the ‘Manage Connection’ page, choose?Disconnect from WordPress.com.

For the staging site issue, ensure that the correct site is connected and remove any duplicates by managing your connections in the same?section above.

For the most efficient approach, you could also refer to our guide about migrating between staging and production sites: https://jetpack.com/support/staging-sites/.

If you still can’t find the above suggestions, please post your site URL here so that we can have a look. If you want it to remain private, you can also contact us via the contact form.

If you choose to reach out directly, please include a link to this thread.

Thank you!

Hi @lifegames ,

Thank you for sharing your experience.

Could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via?contact form. If you choose to reach out directly, please include a link to this thread.

Also, make sure to share screenshots of the issue by following our guide here: https://wordpress.com/support/make-a-screenshot/.

Thank you!

Hello @yeshvanaken,

Thanks for reaching out to us.

We can’t help with custom code implementations like the one you have in mind, highlighted in our scope of support guidelines: https://jetpack.com/support/scope-of-support/.

That said, I would encourage you to consult our developer resources for help with this: https://developer.jetpack.com/docs/customization/wp-super-cache/.

Best regards,

Hello @leadeusesaccomplies,

Can you confirm with if you were able to make the suggestion above work? I see that your site’s Jetpack connection is healthy, which you can check from here: https://jptools.wordpress.com/debug/?url=https://www.leadeuses-accomplies.com.

Thanks!

Hello @ravanh,

Thanks for getting back to us.

I was able to replicate this issue on my test site when trying to disconnect a non-primary or non-owner user from Jetpack → My Jetpack → Connection. The issue doesn’t appear to exist if you disconnect the specific non-owner user from Jetpack → Dashboard → Connections → Account connection. That’s because the latter approach distinctly differentiates between the site’s Jetpack connection and your account’s specific connection.

I have reached out to our development team to see if there is anything that can be done address this confusion and also if two different admin users should have access to each other’s Jetpack connection in such a manner.

I will get back to you as soon as I have updates on this.

Best,

Hello @dragonwhisperer,

It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Hello @dustintoland,

I see that you have opened a new ticket via our contact form. Since we’re following up with you there, I will go ahead and close this thread for now.

Thanks!

Hello @gabybitar,

Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

Hello @thall795,

Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

Hello @larsfr,

Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

Hello @thaerhasun2,

Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

Hello @psi22,

Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!