tamclennan

Hi, @mrs13. If by sandbox you are referring to test mode, then yes, I ran test mode with the test API keys prior to going live. The tests appeared to work correctly at first, but then stopped redirecting to the checkout results page. That happened BEFORE switching to the live APIs.

I have chatted with Stripe about this twice, and they are adamant that the problem is with WordPress. They say tokens are being created, and Stripe is approving the transactions, but WordPress needs to take one more step to actually process the payment, and it’s not happening for some reason.

Hi, @mra13. That is already the URL I have entered in the Checkout Result Page URL.

I understand. Thanks.

Hi, @mbrsolution. Thanks again for continuing to helping me troubleshoot this.

I disabled and deleted the plugin, then reinstalled. However, the plugin settings were still populated with my custom email content and Stripe API keys. I disabled and deactivated again, and then checked on the back end to make sure the plugin wasn’t showing up in wp-content. I also flushed my site cache and browser cache. Then I downloaded the plugin to my computer and uploaded it to WordPress with the same result – settings already populated with my custom content. I don’t know if this matters or not, but it seems like I might have a better chance of fixing this if starting from scratch. I just don’t know how to delete the info that’s somehow getting stored.

Just the clarify, right now my Checkout Result Page URL is set to https://www.mclennancontracting.com/stripe-checkout-result, and on that page there’s a shortcode of [accept_stripe_payment_checkout].

However, when I run the test, I am not redirected to that page. I just stay on the payment page after the green checkmark disappears.

When I preview the checkout results page, it says this:

“The message in this box is ONLY visible to you because you are viewing this page directly. Your customers won’t see this message.

Your customers will get sent to this page after the transaction. This page will work correctly when customers get redirected here AFTER the payment.

You can edit this page from your admin dashboard and add extra message that your customers will see after the payment.

Nonce Security Check Failed!”

I have no idea what that last sentence means.

Thanks in advance for your help.

Thanks so much for connecting me to this thread. I had also modified the Checkout Result Page URL. Unfortunately, after following these instructions, I’m still having the same problem. Payments look successful but aren’t being completed.

I posted a follow-up for the plugin creator in the other thread, but if anyone has further suggestions, I’d love to hear them!

Hi, I’m having the same problem as the person who started this thread. I, also, had modified the Checkout Result Page URL, wanting to send customers to a customized confirmation page. I replaced my custom URL with the shortcode [accept_stripe_payment_checkout] as instructed above, cleared all caches, and tested several more times, and it’s still not working. As before, in checkout it looks like the transaction is successful, but nothing shows up in my Stripe dashboard, no confirmation email is sent, and there is no redirect to a confirmation page.

I also tried putting the original auto-generated page URL back into Checkout Result Page URL, but that was also unsuccessful.

Any help would be greatly appreciated!

https://www.mclennancontracting.com/stripe-test-page/