tamarazuk

Hi 2galapogos01,

My apologies for the mixup!

We typically track feature requests internally and mark threads as resolved when we’ve answered all immediate questions and ask our users to subscribe to our newsletter or watch out for plugin updates to see if requested features have been released.

Although the thread is marked as resolved, you will still be able to post further questions here if you’d like. Additionally, you can create a new thread if you are unable to post updates here.

Thanks,
Tamara ??

Hi?@tejhog,

Thanks for writing to us about our plugin! I greatly apologize for the delay in getting back to you. This post didn’t trigger a notification so it was missed by our team. I’m happy to help you ??

As this looks to be a direct response from Braintree and not an error message our plugin returns, I would recommend reaching out to Braintree support directly so they can look into this error for you.

Would you please let me know if Braintree is able to address this error for you and if there’s anything else I could help with?

Thanks,
Tamara ??

Hey @nendoaddicts,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions.

Thanks,
Tamara ??

Hey @galapogos01,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Tamara ??

Hi?@hekcis,

Thanks for writing to us about our plugin! I’m sorry to hear that the plugin isn’t working as expected. I am happy to help out here. ??

Our developers test the plugin with each WooCommerce release and ensure to update it if any changes are required. I double-checked locally and the plugin is working well with v4.8.0 of WooCommerce and the latest version of WordPress.

As a first troubleshooting step, I would recommend ruling out conflicts with your theme or another plugin. To do so, would you please temporarily switch to a default theme like Twenty Twenty One and deactivate all plugins except for WooCommerce and Sequential Order Numbers and see if the issue persists?

Thanks,
Tamara ??

Hey @johng1981,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions.

Thanks,
Tamara ??

Hi @shok2827,

I would recommend checking error logs before proceeding as those can be helpful in determining why the WordPress dashboard isn’t loading.

To do so, please connect to your site’s FTP and add the following three lines to your wp-config.php file:

define('WP_DEBUG',         true);
define('WP_DEBUG_LOG',     true);
define('WP_DEBUG_DISPLAY', false);

Once you’ve saved the file, attempt to load your WordPress dashboard to generate the error again and then check back on your FTP server for the wp-content/debug.log file. You might need to refresh the directory for this file to appear.

You can read more about Debugging in WordPress here.

Would you please follow the above steps and paste back the errors here if you find any? Be sure to remove sensitive information from the logs before doing so!

Thanks,
Tamara

Hey there,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Tamara ??

Hi @deejayone,

Thanks so much for confirming that for me! It’s unlikely that the above error is related but it was a good call to double-check that the site has enough memory.

As a next step, I’d like to have a better idea of how the Scheduled Actions are listed in your admin. Would you please head to WooCommerce > Status > Scheduled Actions, search for Facebook-speicifc actions, and share a screenshot of the resulting table?

Thanks so much!
Tamara

Hi @deejayone,

Thank you for sending that over! It looks like your site is still running int out of memory errors and I’d like to confirm your site’s memory limit as a next step.

Would you please head to WooCommerce > Status and let me know what value appears next to “WordPress memory limit”?

Thanks,

Tamara

Hi @fcujorick2,

Thanks so much for confirming that for me! Would you please try adding the following line to your wp-config.php file and try syncing products again?

define('WP_MEMORY_LIMIT', '1024M');

If the above doesn’t address the issue, would you please reach out to our support team through our site sharing a link to this thread so our team can have a closer look into this issue?

Thanks,

Tamara

Hi @fcujorick2,

Tamara here, stepping in for Marcus. I’m happy to help here. ??

Thank you for sending over the log files. It looks like your site is still running into out of memory errors.

Would you please head to WooCommerce > Status and let me know what value appears next to “WordPress memory limit”?

Thanks,

Tamara

Hi @deejayone,

Tamara here, stepping in for Marcus. Thanks for sending over the screenshot, that’s very helpful. It looks like the action failed to run which may indicate that there is an error blocking it from running.

As a next step, I’d like to double-check if your site is logging any errors when this issue occurs. Would you please head to?WooCommerce > Status > Logs?and check if you have any “fatal errors” log files??This should look something like this.

Thanks,

Tamara

Hi @elnatanrodrigues93,

Thanks for reaching out about the plugin. I’m sorry to hear that you are experiencing an issue as well. Since you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic? We’ll be more than happy to help there ??

Thanks,
Tamara

Hey @newaytech,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Tamara ??