talenttcg

@fionast not at present.

Hello,

Please see below notice on TCG’s website.

“`Customer Notice

Dear Customers,

Please be advised that this Saturday, April 17th, 2021 from 6:00 PM to Sunday 05:00 AM , there will be a scheduled downtime for approximately 11 hours. The Courier Guy will be using this time to perform a system scheduled server maintenance.

During this maintenance window, customers will not be able to Login, Request A Quote / Book Collection / Process Waybills. All operations around the platform will resume immediately after the maintenance window.

We appreciate your patience and understanding.

The Courier Guy Team.”

Dokan is on the backlog, but there are a number of items before it in the queue.

Hi,

It is not advisable to have International Shipping on the site as the Currency conversion rates change on a daily basis.

Hello,

You can exclude all rates you do not need at the backend of the plugin.

Look for a field labeled “Exclude Rates” and select the ones you do not require.

Regards.

Hi,

Please provide steps to reproduce this and your domain url.

It is important to note that the plugin itself does not contain any pricing, Its simply a transport medium.
Basically the shipment information is passed back and forth as follows; Ecommerce platform <–> Plugin <–> The Courier Guy

Any pricing displayed at checkout is subject to the information submitted from the website.

Please send the error info to [email protected]

Regards

Hello,

We will be releasing a new version of the plugin before the end of this week.

We are currently testing on Woocommerce Version 5.5.1 and all seems to be in order.

Regards

Hello,

The current plugin has a global “Product Quantity Per Parcel” setting. Please advise the value you set.

Please note that this setting will be dropped on the next plugin release, expected this week.

We will be adopting the use of 3 different parcel sizes and the plugin will compare a combined cart item(s) dimensions against the 3 sizes and submits whichever parcel size the items fit in.

Hello @xemplius

The plugin uses your shtore base location as the collection address.

If you are referring to a multi-vendor scenario, we have a multi-vendor extension that works with WCFM Marketplace but it is currently undergoing a feature update.

Hello @mishlaub

Of-course factors as the Origin and Destination Address, dimensions and weight of the parcel determine the amount.

The plugin simply connects to your account with us and gets the rates from the account.
That said, how you are billed is dependent on the rate type you signed when opening an account with us.

Regards

Hi @veronica79

Please email your site url to [email protected]

Hello @veronica79

Please send your customer’s account number with us directly to [email protected]

Hello @eliscavdw

Please share your staging credentials at [email protected]

Hello @myhero

Is the TCG plugin active?

Please send screenshots to [email protected]

Hello @beastkisser125

We are still investigating the cause. Will advise once resolved.

regards