tac3022

I just wanted to provide an update on this issue as I’ve since found what has caused it. Anrdoezrs is a redirect domain used by Commission Junction who I signed up to a long time ago and had to implement code in the Head of the site to activate but I’ve never used. I recently found it in the header site file, looked up the whois record for anrdoezrs, found Conversant Media which is the company of CJ and then realised that’s what had happened. Basically me being stupid/forgetful but I wanted to add this update as I have seen other unanswered questions with the same issue so hopefully this helps others.

@sterndata It found some legacy CSS files but it seems they’re just leftover files which are apparently nothing to be alarmed about, right?

@sterndata I just entered my site into that link and it said no malware found, so does that mean I can rule out being hacked? (Thanks for your response)

This worked perfectly, marking as resolved. Thank you!

@shellbeezy Thank you that’s exactly what I need, I’ll try it out!

@andyvnguyen I’ve been having this same issue, it’s so frustrating! It happens for bold text only, so far as I can tell. I will also try copy and paste as plain text to see if that works. Thanks for posting on this, there is no other info about it.

• This reply was modified 5 years, 10 months ago by tac3022.

I have since deleted and reinstalled the theme using my sftp but still don’t understand how the footer disappeared

Ok just FYI @broseph I am back up and running – I had to delete the entire theme and then reinstall it and it worked. However, just for the future, it would be great to know where the heck the functions.php file is in Filezilla – although maybe that’s for a different post

Hi @broseph I have finally managed to display all the files, I tried so many things so can’t say for sure what did it but I THINK it was just enabling all directory filters which were all turned off by default – thousands of files started to then appear (with question marks in them) and they all expanded as I clicked on them so that’s good news!

However, I’m still yet to find and remove the bad code I put in – as requested, the script I used was this

function wpbx_excerpt_length($length) {
return 300;
}
add_filter(‘excerpt_length’, ‘wpbx_excerpt_length’);

Which was supposed to allow HTML in excerpts pulled into the front page. I’m still looking for it but I’ve now found the folder that it must be in (WWW) and have been opening different files and doing cntrl+F to find the piece of code. I still cant find public_html though.

Any thoughts on how to either just do somewhat of a refresh to get back up and running?

Thanks for your help on this

Hi @blade yes I followed those instructions (although mine is slightly different as it’s using SFTP not FTP) – and no I don’t even have a folder called public_html which I’ve seen referenced everywhere I’ve looked for an answer.

For the username I’ve used Root but I’m wondering if this could be the problem? I can’t think of anywhere else I would have created a username though and I didn’t create a sudo one

@anevins ok I’ve connected my Filezilla (I didn’t do any process of adding WP files to it though, should I do that?) – by the way I’m happy for any kind of reset to my theme to happen if that is a quick fix, I’ve only added a couple of test pages to the site so there’s nothing really to lose

@anevins oh I see – I’m currently at work so can’t install anything on this computer, was hoping to do it without downloading anything but I’ll have to try when I get home unless there’s a way to do it without downloading anything? (Thanks for your help by the way, much appreciated)

@anevis oh I’ve just found Console access and I’ve now logged in to this! I assume this is where I can make changes? What should I do from here?

FYI I just did some Googling about FTP on Digital Ocean and found this: “We do not provide any droplets providing a pre-installed FTP service as FTP is an inherently insecure protocol. You can however make an SFTP connection using the root user. Before you can make an SFTP connection you will first need to log in via SSH or the Console in the control panel (Droplet->Access->Open Console)”

@anevins It doesn’t look like there’s any kind of access to the files from my host in the control panel unfortunately

@anevins I think so, I’m with Digital Ocean so I have this https://www.digitalocean.com/community/tutorials/the-digitalocean-control-panel