t3rrylin

Sorry for late reply.

I have deleted all transients and tried again to take order, but the problem still exits. Now almost every order with a logged in account has this problem.

At this moment, there are zero transients on my website which is not running on cloudflare and also I have disabled all caching plugin.

I tried both logged-in user as well as guest check out without account. It seems that guest order without login are less likely to have this problem, but still it would randomly happen. I am very confused where could those weird item meta could possibly generated even with all plugin deactivated and only default theme is used?

I am considering reinstall everything, however there are so many products and order data on this store. Is there any way to reinstall woocommerce without those data lost? I have also consider migrated the website to a new wordpress, but since this website was already migrated from an old server, so I doubt if repeating the same process would help.

Thank you for your teams effort and hope this problem could be solved in short or at least the reason could be found.

Hello

Should I clean only expired transients or all transients?

Sorry for late reply.

Hi Mirko,

I have already disable cloudflare and all the other cache system but the problem still remain. Both the incorrect quantity and strange order item meta. I also tried with private window to avoid cache but it doesn’t help.

Thanks.

Thanks.

I have put them in links to avoid making this article too long.

System status here:
https://taihopai.com/wp-content/uploads/2022/01/System-status.rtf

Error log here:
https://taihopai.com/wp-content/uploads/2022/01/error-log.rtf

F.Y.I. the table prefix this site using is “wp_”.

Thank you very much.

Hello!

Thank you for reply but the problem still exist.

I have already tried to update plugin and wordpress to latest version and disable all the other plugins, just leave woocommerce running but the problem still exist.

It happen at the moment after checkout is received and can even be seen on the order-received page.

Plus I found that sometimes there will be some strange product meta added, containing unknown meta-key and values .

Please note that I haven’t activated any other plugin.

I have once migrate the website from another server to current hosting with “All in one migration” and once I found some of the MySQL table lost auto increment. But I already fixed it and the problem of incorrect quantity happen before it already. But I hope it could give some hints what is going on.

Here are some screen captures (sorry layout is in chinese):

Links:
https://imgur.com/Z70UsCi
https://imgur.com/LETbaVA
https://imgur.com/LTE5DPR

It confuse my customer a lot because they keep asking me why the quantity of their order is incorrect. I hope I can solve this problem soon. Many thanks!

• This reply was modified 2 years, 10 months ago by t3rrylin.
• This reply was modified 2 years, 10 months ago by t3rrylin.