szch

Hi, we indeed use elementor with our theme. Our theme has not been updated in the last 24 hours. we are however not able to check if elementor has been updated as its a core element of our theme. (we may assume that elementor can only update if we update our theme itself?)

Yes, we did. Same problem occurred.

It happened for all orders. We tested the site through several browsers, as well as on tablet and on mobile. None of the FS set shipping options showed, nor did the shipping calculator work on the cart page. We ship domestic and international and the shipping options for either simply did not show, unless logged in to the website as admin or as a customer.

Orders can’t exceed maximum weight so also this could have not been the cause. Shipping cost/options simply were not shown.

In case we have a similar issue in the future we’ll delete and reinstall, though this is not ideal!

Hello, thank you for your response. After exhausting all options we actually deleted the plugin and did a new install. There are still some bugs (wrong calculation of cost for certain products, checkout page freezing) but after the new install the shipping cost are showing.

None of our plugins have been updated over the last 24 hours. We also deactivated all plugins except Woocommerce and yours and the problem was still there so it was not a conflict. It was not possible to deactivate Woocommerce as we could not test the site without it.

The plugin has worked well for a couple of years but as mentioned it just started acting up between 5.00 and 8.00 PM this morning. We know this as an order was placed at 4.55 PM by someone who was not logged in and shipping was charged correctly. An order placed at 8.30 did not charge shipping cost and that is how we found out something was wrong.

The setting you indicate in your screenshot was not ticked so this could not have been the cause.

Hello, anyone there to help us????

Any feedback on this please? I have 30 days to decide if I want to keep this plugin and want to resolve this asap. Thank you

It is: 32113

Hello, I sent several e-mails to Konstantin (replies to his address went through previously) as well as to your mail@ address. I have now sent three e-mails and no response. The refund according to you was made on April 18 but I have not received it.

• This reply was modified 4 years, 6 months ago by szch.

Hello Eva, thank you for your reply.

I am trying to add the g:shipping_weight to my feed. I set up the shipping zones in Woocommerce, and the delivery services in the Merchant Center. When I add the field as indicated in your above message nothing shows up in the feed. I can see this in the download, it just shows: <g:shipping/>

Instead of: <g:shipping_weight>3 kg</g:shipping_weight> (this is an example, each of my products have their own weight)

In a nutshell, the feed does not display the mapped field at all.

Could it be that the plugin has a bug?

Thank you

Hello there, I am having the same issue. I followed all steps of the above tutorial (shipping zone has been set up) but the plugin still does not pick up the weight. Please help! many thanks

Many thanks, I just forwarded my e-mail to [email protected].

Hi Ben,
I just responded to the e-mail I received about your reply but i see its a no-reply. Will it still reach you? I can’t attach the screenshot from here.
Thank you