Sygnoos

Hello @chananjo,
I’m sorry to hear that the plugin stopped working on your website but the reason for this could be many factors like a new plugin, new theme, theme update, plugin update, etc.

Saying all that may I ask you to open a Support Thread here or contact us via Live Chat and give us th
e page URL where the popup suppose to open via click or hover?

• This reply was modified 3 years, 11 months ago by Sygnoos.

Hey @sarahsas,
You are absolutely right we should do our best to provide a better plugin. At some point, our minds were away because of problems we had in our country but don’t worry we are going to put all our efforts to make things work as they should and even better.

All your comments will be considered in detail and will be included in our upcoming updates.

Thank you very much for your support (????????????????).

Thank you @sarahsas for your input on this. We have already opened a task and will investigate the issue of why the popup is not working on the header and footer.

Let me do some clarifications here.
When we built the detection method we take into consideration that maybe in some cases it could fail and for that purpose, we have a custom approach via Display rule -> Everywhere (https://prnt.sc/zzor5e) which forces the popup data to load sitewide. We reserve this option along with do_shortcode (which I’ve provided) when the auto detection fails.

May I know if the previously provided solutions worked for you? Also, I don’t want to repeat but still are you sure you’ve setup Display rule -> Everywhere ?

Thank you for your contribution it will be helpful for the community.

Look, we have a code that automatically detects if the page/post contains any of our CSS classes like sg-popup-id-2139 and we load the popup data on that page. And when any button (in your case inside the footer and header) contains sg-popup-id-2139 CSS class the JavaScript code will try to find popups’ <div> and if found any popup container with that ID it will trigger the popup.

Now, when you setup CSS class on the header and footer we are unable to detect that, and as a result, we didn’t load popup content on the page and that’s why the JavaScript fails to trigger/open the popup because the popups’ <div> (content) didn’t load.

When you setup Page Rule -> Everywhere we will not check the page content if it contains any of our CSS classes we will load popup sitewide but in your case it doesn’t work as well ?? I can see you have that setting https://imgur.com/neXFy5Y

Just to sum up, if the sg-popup-id-2139 CSS class is responsible to trigger the popup only in case the popup data is loaded on the page/post. We built a function which should automatically detect for this CSS class and load the popup data automatically but somehow it fails and as a result you have triggering class on your button but no popup data.

Sorry for long response, hope I did my best to explain the case.

Please try the solution via shortcode hope it will do the trick.

Hello @sarahsas,

Can you please try to insert the following code inside the footer.php?
<?php do_shortcode('[sg_popup id="75" event="click"][/sg_popup]')?>

Like this shttps://prnt.sc/zz98e8

Please note that 75 should be replaced with your popup id.

We totally understand your query but please keep in mind that there could be many factors/reasons that can affect our plugins’ work for example malfunctioning theme or plugin. And hence for that purpose, we are kindly asking you to help to understand what’s the difference between login-test and contact page, maybe you are using different theme templates for these pages, etc.

Thanks, hope you can understand our point.

Hello @morph-1050,
We have improved the role management who can use the plugin. By default, it will be visible for website admin. And as an admin, you can select user roles who can see the plugin like this https://prnt.sc/z3sepm

Hope that was helpful.

Hello @jacobwonder,
I’m just wondering did you manage to change the button style?
Here is how it looks now https://prnt.sc/z3rqr9

Thanks.

Hello @bindungsweise,
Sorry for the late answer.

You can achieve that with some custom code. Here is what you need to do:

Inside the popup content switch the tab to the text mode and insert the following code

<script>
if (SGPBPopup.getCookie(‘SGPMailChimpPopup21’)) {
jQuery(‘.sgpb-floating-button.sg-popup-id-21’).hide();
}
</script>

Please note that 21 is your popup id.

Also if the user want to hide the floation button once the popup closed he need to put this code as well inside the custom JS Closing Events -> #3
jQuery(‘.sgpb-floating-button.sg-popup-id-21’).hide();

Here is the screenshot
https://prnt.sc/xno6c2

I don’t think this is a pop-up related issue, I think it is just a random occasion. In this case, a popup is just a tool that shows some content inside it. All the checks should be done via the Givewp plugin which form you have embedded inside the popup. I mean the form may contain some captcha that will prevent bots to submit the form.
Saying that I would like to recommend contacting the developers behind the Givewp and check this particular case with them.
We are always ready to help you but seems the problem is not related to us.

Hello @detailscloud,

I don’t think this is a pop-up related issue, I think it is just a random occasion. In this case, a popup is just a tool that shows some content inside it in your case it’s a form.

All the checks should be done via the Givewp plugin which form you have embedded inside the popup. I mean the form may contain some captcha that will prevent bots to submit the form.

Saying that I would like to recommend you contact the developers behind the Givewp and check this particular case with them.

We are always ready to help you but seems the problem is not related to us.

Hello @pb75,
We calculate each popup view via the wp-admin/admin-ajax.php file and I thinkg that’s why you see the prompt window asking you to enter the password.
To avoid that you can turn off popup statistics from the edit section of the popup.
https://prnt.sc/xlurra

But please keep in mind that many plugins uses admin-ajax funcionality and you will face the same issue.

Hello @golfshooter ,
In this case, I would like to recommend to contact your hosting provider to check if the email service configured as expected on your server?
On the other hand, if you know how to setup SMTP (Simple Mail Transfer Protocol) you can use the following plugin and I think it will help increase email deliverability by using authentication.

• This reply was modified 4 years, 2 months ago by Sygnoos.

Hello @magsinojaimeelee ,
Sorry for the delayed answer.
I checked your website and the logo inside the popup is centered for me https://prnt.sc/whqe17 I’m just wondering if you manage to fix that or maybe you are referring to something else?

Hello @paulwessiack ,
Sorry for the delayed answer.
Could you please insert the popup on any temporary page and disable the cache for it? This way we could determine which script/style or resources need to be optimized.
Also please keep in mind that the popups are a part of your initial page it just not visible for visitors.

Hello @schnellbert,
Sorry for the delayed answer.

Could you please check this article?

How to Use Popup Builder with WPML?

In this case, you’ll need to create a popup for each language accordingly, and when you select Display Rule -> Everywhere it will mean the popup will load for all ‘de’ pages.

Hope that helps.