bv-sweta

Hello,

Thanks for reaching out to us!

To completely remove the plugin configurations, you need to delete the include code from wp-config.php, htaccess, and user.ini files. After that, you can safely remove the “malcare-waf.php” file from the root directory. Removing the file without addressing the include code may result in an HTTP 500 error on your site.

I hope that helps.

Regards,
Sweta

Hello @franksysgfx ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Thank you!

Hello @piemu ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread. ?

Thank you!

Hello @franksysgfx ,

I hope this message finds you well.

Could you kindly provide us with the URL? If the scan isn’t automatically initiated, it might indicate potential connectivity issues. Rest assured, we will investigate and address any issues on our end promptly.

Your assistance in this matter is invaluable to us, and we’re here to ensure a seamless experience for you.

Please share the URL, and we will take it from there. If you have any further questions or concerns, please feel free to reach out to us.

Regards,
Sweta

Hello @franksysgfx ,

With one site plan, we can support a single multisite network consisting of up to 4 subsites. If the subsites within the network share the same WordPress installation as the main site, they will be supported under one site plan. However, if the subsites have different WordPress installations, they will not be covered by a single site plan.

I hope that helps.

Regards,
Sweta

Hello @beshleyua ,

I hope this email finds you well. I wanted to provide you with an update regarding the issue you’ve been facing.

I’d like to inform you that we are aware of this issue, and our team is diligently working to address it. Rest assured, we have plans to fix this problem in our upcoming deployments.

Your patience and understanding are greatly appreciated as we strive to improve our services.

If you have any further questions or concerns, please don’t hesitate to reach out to us. We are here to assist you.

Thank you for choosing our service, and we apologize for any inconvenience this issue may have caused.

Regards,
Sweta

Hello @piemu ,

Certainly, we’re here to assist you with malware removal from your WordPress site. Please get in touch with us at [email protected], and our team will guide you through the process and provide the necessary support.

Don’t hesitate to reach out if you have any questions or need additional help.

Regards,
Sweta

Hello @karenkisswpwebsites ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Thank you!

Hello @webbuilding ,

Thank you for taking the time to leave your feedback. We’re here to help, and we want to ensure your experience with us is as positive as possible.

I’m sorry to hear that you encountered an issue with our service. To better assist you, could you please provide more details about the specific problem you faced? It would be helpful to know your website URL and any additional information about the issue you encountered. This way, we can investigate further and work towards a resolution.

Your input is important to us, and we’re committed to ensuring your concerns are addressed promptly.

Please feel free to share the requested details, and we’ll do our best to assist you.

Best regards,
Sweta

Hello @forau ,

Thank you for sharing your feedback with us. We value your opinion and are sorry to hear about your less-than-satisfactory experience with MalCare.

We understand that you have concerns about recent changes, and we’d genuinely like to address them and assist you further. To better assist you, could you please specify the exact issue you encountered or the challenges you’re facing with the current setup? This information will help us understand your situation better and work towards a solution that aligns with your expectations.

We appreciate your feedback and are committed to improving our service based on the valuable input from users like you.

Thank you for considering sharing more details about your experience.

Best regards,
Sweta

Hello @karenkisswpwebsites ,

I want to reassure you that what you’re experiencing is perfectly normal. The plugin available on the WordPress repository is a general version, whereas the one installed from your dashboard contains configurations specific to your account.

Wordfence, in its scan, compares the files to the WordPress plugin and may detect a code difference, which can lead it to flag it as potential malware when it’s actually not. This occurrence is a common result of the differences in configurations and should not be a cause for undue concern.

I hope that helps. Let me know if you have any further queries.

Regards,
Sweta

Hello @lestra ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Regards,
Sweta ?

Hello @ricardoaraujo330 ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread. ?

Regards,
Sweta

Hello @ricardoaraujo330 ,

At present, we do not have a direct mechanism in place to automatically block spam comments on the site. However, our firewall is configured to filter out bot visits, which can help decrease the frequency of spam comments originating from automated sources. Nevertheless, if a user is manually posting spam comments, we currently do not have the capability to block or prevent them.

I hope that helps.

Regards,
Sweta

Hello @lestra ,

Could you kindly initiate a ticket with us from this platform so that we can provide you with more effective assistance?

Regards,
Sweta