Sven L. a11n

Hi @yurchik1,

I’m glad to hear that we were able to resolve the issues that you were experiencing with your Google Listing and Ads extension.

I wish you all the best with your store!

As you’ve stated, I’ll mark this question as resolved ??

Keep safe!

Hi @yurchik1,

Thanks for the reply.

Does that mean WooCommerce shares rules with google standards, so I am able to resolve all the errors – both in console and in WooCommerce at once by just resolving those 80?

The issues on WooCommerce and Google Merchant will be linked to each product. When you resolve the issue with each of the 80 products on WooCommerce, it will be resolved, after a sync, on Google Merchant as well.

1) WooCommerce said nothing

After submitting your product feed, your products will be assigned a status on the Product Feed page, under Marketing > Google Listings & Ads > Product Feed.

There are six different product statuses:

Not synced: These products do not appear on surfaces across Google or the Google Shopping tab as free listings. They are queued for submission or may be ineligible or excluded from the product feed.
Active: These products are fully approved and are eligible to appear in free listings on the Google Shopping tab within the next 3–5 days. Your products can also appear on Google Search, Google Images, and Gmail if you’re selling in the United States.
Partially active: These products are approved and eligible to appear in standard listings only.
Expiring: These products will become inactive and will no longer appear in Google Listings within the next three days.
Pending: These products are still being processed by Google and will not appear in Google Listings until they are approved.
Disapproved: These products are inactive and do not appear in Google Listings. Check error status to learn more.`

https://woocommerce.com/document/google-listings-and-ads/#sync-and-statuses

2) 80 products is far not the half of 6000

The half was explaining that, of the 80 that were disapproved by Google, 40 did not sync.

3) how do I check if WooCommerce is OK with my products after resolving those

Once you’ve resolved the issues stated on each product, the extension will run a sync daily at 3AM (local store time).

Please let us know if these answers resolve your questions!

• This reply was modified 2 years, 10 months ago by Sven L. a11n. Reason: Added more explanation to the question asked

Hi there @yurchik1

Thanks for the brief history of what you’ve done so far.

But Google Support team said the WooCommerce itself has disapproved more than a half. My goal is to know where can I see the reason of disapproval for each of that half.

For each of your 40 disapproved products, have you followed the process underlined here?:

Issues will be listed in your Google Listings & Ads product feed and will include all the necessary details, including the affected product name, issue, and suggested action. You can edit products individually or make edits in bulk. Your product feed will be synced automatically once the items are approved.

https://woocommerce.com/document/google-listings-and-ads-faqs/#section-10

It is worth following the link to the Google document, which outlines all of the required information required for each product:
https://support.google.com/merchants/answer/7052112#zippy=

When diagnosing each product from within WooCommerce, you can do it individually on the Google Listing and Ads tab on the product page. You can see that here:
https://d.pr/i/JHK9pQ

Please let us know if you are able to resolve the errors on these products this way!

Hi there @boutzamat,

I understand that you could be reluctant to install another extension to your site.

We use the Jetpack connection to authenticate each request and, if you use the shipping label service, to charge your credit card on file. Also, installing Jetpack gives your store additional security and stability.

If you’re still concerned about installing an additional plugin, note that once Jetpack is installed, you can toggle off Jetpack modules on your site and the connection with WooCommerce Shipping would still work.

You are welcome to read up on it in more detail here: https://woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-shipping/#frequently-asked-questions

Cheers,
Sven

Hi there @skredlemon,

I would like to only see the ones which are available for purchase,

It looks like you should like to add the ability to hide out-of-stock items. Is that correct?

I tried disabling the out of stock items from the product catalog via the appropriate checkbox in the settings, but that did not work.

Just to confirm, would that be the “Out of stock visibility” setting, checked on the Inventory page? You access the setting via WP Admin → WooCommerce → Settings → Products → Inventory.

—

is there an extension which would augment the current filters with the desired functionality? E.g. introducing a filter for selecting between in stock items or both in and out of stock ones?

Product Filters may be an extension worth looking at.
You can read up more here regarding the extension.

If you want to try our products, please note we have a 30-day refund policy.

If the product doesn’t work the way you need or you think another product would work better, we are more than happy to offer a full refund. You can read more about our refund policy on our website here: https://woocommerce.com/refund-policy/

Cheers,
Sven

Hi again @beastmobile,

I’ve run a test on a site and have the same outcome, with the shipping always being removed from the automated taxes.

I’ve opened up an issue on Github for the dev team, that you can track along with.
https://github.com/Automattic/woocommerce-services/issues/2531

You can also have a look at other extensions that manage tax on WooCommerce in the interim.

If you have more questions, let us know. We’re happy to help.

• This reply was modified 3 years ago by Sven L. a11n.

Hi there @crimay71 ,

We are not tax experts, so it is good to consult with a tax expert in your area to confirm that you need to collect taxes from your all states.

The plugin is only calculating tax for customers within the state of Maryland, the location of the business.

Typically, if your store is based in the United States, you only need to collect sales tax from customers in locations where you have a “tax nexus,” which typically means a physical presence. WooCommerce Shipping & Tax uses your store address (WooCommerce > Settings > General) as your “tax nexus”.

You can read up on it in more detail here.

If the extension’s capabilities are not sufficient, or you are selling from more than one store location, you will need to use a standalone tax extension of your choice.

I hope this helps! If you have further questions, please let us know.
Regards,
Sven

Hi there,

>We do not offer local pickup so we must tax shipping.

This may be best to set up as a rule within your shipping zones.
You can access these settings here: WP Admin → WooCommerce → Settings → Shipping

Image reference: https://d.pr/i/VTf400

If you checked the image linked, you’ll see that I’ve got both local pickup and a flat rate, but you can have it to only have a single shipping method (remove the local pickup altogether).
Within that shipping zone, you can then ensure that the shipping option is taxable:
Image reference: https://d.pr/i/ibup8w

That said, at a later stage, if you were to offer local pickup as an option, you can add it within the shipping zone, and have it not be taxable:
Image reference: https://d.pr/i/B16DZ4

I hope that this helps!
Regards,
Sven

• This reply was modified 3 years ago by Sven L. a11n.
• This reply was modified 3 years ago by Sven L. a11n.

Hi there Sean!

Thank you for reaching out to WooCommerce.com Support!

If I turn Sandbox mode on, then do a checkout, it goes to https://sandbox.payfast.co.za/eng/process?aff=woo-free which gives a 400 error.

Have you created a new set of sandbox credentials for your Payfast account? These are different to the Live keys that Payfast uses.

To do so, please log in on the Sandbox site:
https://sandbox.payfast.co.za/

The site will create a new set of credentials for you, for use purely for the Sandbox environment.

You can add them via the PayFast module within the Payments tab of WooCommerce:
**WooCommerce** > **Settings** > **Payments** > **PayFast**

Once you’ve added the credentials to the PayFast payments settings, you will be able to test a transaction, which will look similar to this when you click on the “Place Order” button:

Full Size: https://d.pr/i/sHfcdo

Let us know if we can help with anything else!

Regards,

• This reply was modified 3 years ago by Sven L. a11n. Reason: Added a screenshot
• This reply was modified 3 years ago by Jan Dembowski.

Hi there!

Thank you for reaching out, and the kind words on the Stripe extension. We tend to like it too!

We have a question regarding the plugin being SCA Ready and 3D Secure. Could you please tell us if the plugin follows the Strong Customer Authentication (SCA) rules and employs 3D Secure for card payments so that we don’t lose out on any of your European customers?

The short answer is YES!
WooCommerce.com works with payment partners, of which Stripe.com is one, to ensure all payment gateway extensions are updated. Our Stripe extension implemented this new change as of version 4.2.0, so please ensure that you’re working on the latest version of the extension.

We have a post that goes through this in more detail, if you want to read up some more:
https://woocommerce.com/posts/introducing-strong-customer-authentication-sca/

Let us know if we can help with anything else!

• This reply was modified 3 years ago by Sven L. a11n.

Hi there.

Do you have access to the Plugins page on the WP dashboard?
You should be able to access it via this link if you have administrative access:
https://jintropin.us/wp-admin/plugins.php

From there, you should be able to deactivate, and then delete the WooCommerce Payments plugin.

But I can not do anything inside the website (WP dashboard) as all the time redirecting to this page

If you cannot get to the Plugins page without still going to the WooCommerce Payments page, it may be worth finishing the setup, and then immediately afterwards deactivating the plugin.

I hope that helps!

• This reply was modified 3 years ago by Sven L. a11n.
• This reply was modified 3 years ago by Sven L. a11n.