suzana75

Hi Mike,

I installed the new beta version using the WP rollback. I haven’t yet properly tested it so I can’t give you any proper feedback yet on the new features, but from what I’ve seen I am very happy with the new update. Thank you for all your hard work and taking our suggestions into consideration.

However, I do have one concern. When I installed the new version all the data from my previous campaign was no longer available. I had no record of any transactions already made or any info on my donors. I am not sure if I’ve done something wrong when installing the update or is this the way it’s supposed to work.

Anyway, I have reverted back to the old version and I have all the data back. But I would like to have access to the old data when the new update is installed.

Thanks

Suzana

Thanks Mike for your prompt response. Indeed, this was a test transaction done back in January this year. I realized that the error in the log has been appearing every 9th of the month, probably because it was when we were testing the recurring donations. But it is the first time Mollie has sent us this kind of notification, even though we have not requested a refund, I wasn’t even aware about this.

Anyway, I’ll check with Mollie to see how to remove this test transaction.

On a different note, we have SEPA direct debit enabled in Mollie but it doesn’t show up in the payment methods when we select recurring donations. Can you advise what may be the issue?

Thanks

Suzana

Works like a charm ??

Thank you for making this possible before the big update. Looking forward to it and the new features!

Best,

Suzana

Thanks Mike for your prompt response. I think it’s best to have it as a global setting because it should apply to all campaigns given the Dutch regulations. Maybe we can indicate what that amount is in the settings and then when a donor tries to donate more than that, he/she gets an error/info message saying the limit is whatever was specified in the settings. I also like the new feature for the minimum amounts. Maybe also include the error/info message for those that try to enter a smaller amount than the minimum (if not already done so ?? ).

Thanks again and looking forward to the update.

Suzana

Dear Mike,

I just tested everything and it works perfectly. The unsubscribe popup now lands on the donate page as requested.

I also wanted to let you know that the two filters for the description on the bank statement and the email-name-from work perfectly as well.

I look forward to the possibility to customize the email body text as well, but for now the plugin works perfectly.

Thank you so much for your assistance and making Kudos Donations a pleasure to have on our site.

Best regards

Suzana

Thanks Mike, looking forward to the update.

Best

Suzana

Dear Mike,

This is the URL I get when I paste the code in the console:

https://www.paradisoperduto.org/donate/

This is the donation page where a donor would make the donation, however this is not the page where the cancellation pop-up appears. It appears on our home page https://www.paradisoperduto.org/.

Just to clarify, when the donor makes a donation, the “Thank you for your donation” popup does appear on the donate page and that’s good. But when I click on the link in the receipt email to cancel the subscription, it takes me to the front page and not the donate page. We would like that unsubscribe popup to appear also on the donate page.

Hope this clarifies,

Thanks for all your help
Suzana

Dear Mike,

Many thanks for releasing the update. I just checked and the subscription link works perfectly. That is a big relief ??

I have another question though, would it be possible for the popup to appear on the donation page rather than the front page? This way the donors will be taken to a familiar page where they’ve donated so it links nicely. The reason I am also asking is because we have a slider on our front page and once the slider finishes that popup is gone. It’s all very confusing ??

Would you be able to help me with a custom made filter so the popup can be redirected to the donate page?

Thanks so much for all your help on this!

Suzana

Dear Mike,

Greetings again. I have an issue with the cancellation of a subscription. We have gone live and I have made a recurring donation to test the link for cancellation. But I am afraid that the link doesn’t work. I know you said that the link is open for 24 hours and I tried to cancel the subscription within that period, but when I click on the link in the email receipt, I get a popup message saying that the link has expired. Not sure what the issue is. If the link doesn’t work, then we won’t be able to use the recurring donation as we would like our donors to have the possibility to cancel the subscriptions themselves.

Thanks for looking into this matter. I hope it will be fixed because this is a very important feature for us.

Suzana

Dear Mike,

Thanks for your response and solutions offered. I will test everything and get back to you if I have any more questions.

Best,

Suzana

Dear Mike,

I’ve sent the debug log as requested. I hope you’ll be able to figure something out to resolve this issue.

On a different note, there are few other things that I need your help with.

1. Description on the Mollie payment page and bank statement – at the moment it says Kudos donation…. This can be very confusing for the donors especially because they don’t see the name of the organisation they donated to. I saw that there was already a thread on this. Would you be able to implement that filter so it can be changed? That would really be helpful.
2. Donation receipt – it’s very confusing for donors to receive an email from Kudos donations. Furthermore, the way the email is presented it does not mention the organisation to which they donate unless they scroll all the way down to the bottom of the email. I saw that there was a thread about this but I am not sure whether a solution has been made available. Would it be possible to customize the email so that the sender in the subject line is the name of the organisation and not Kudos Donation? Also would it be possible to add the logo of the organisation and change the text to say “Thank you for donating to [name of organisation]. This email is a receipt for your records.” Maybe in the footer you can add something like “Powered by Kudos Donations” with a link to your website so we can give credit for your work ??
3. How do the recurring donations get cancelled? I am not sure how it works because we are still in test mode. I made a test donation and received two emails, one after the other, but the subscription link didn’t work. (I am guessing that subscription means in this case recurring donations). I would appreciate if you can explain that so we can decide whether we include this option on the form.
4. And finally a small request for the placeholder text for the name field. would it be possible to change the placeholder text from “Name” to “Full Name” or add another field for “Last Name”? We feel it’s important to have the full name of the donor for reporting purposes.

I am not sure how much of the above can be resolved, but I would appreciate any help you may provide.

Best,
Suzana

Dear Mike,

Many thanks for your response. Yes, you are correct. I have tested Matomo with all plugins disabled except Kudos and this is where the issue occurs.

I have already checked the page you’ve suggested before even contacting you and I followed all the steps as suggested by Matomo.

As far as I can determine, the archiving works (both manually and as a cron job) and I do get statistics when the Kudos plugin is disabled. When I enable Kudos I still get statistics, but the archiving no longer works and I get an error that starts like this:

‘Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2024-01-22&format=json&trigger=archivephp. Response was \’ <html lang=”en-US” prefix=”og: https://ogp.me/ns#&#8230;..

and ends with this:

’18 total errors during this script execution, please investigate and try and fix these errors.’ => ScheduledTasks.php:351; class-wp-hook.php:322; class-wp-hook.php:348; plugin.php:565; wp-cron.php:191;

I have also enabled the debug log as they suggest and the only thing I get is this:

[22-Jan-2024 10:42:14 UTC] Matomo: Scheduled tasks archive data

I am not very good at the backend side of website maintenance so not exactly sure how to read this. I thought of contacting you first before contacting Matomo and see whether the issue is on their side.

Grateful for any further assistance you may give.

Suzana

Thanks Bruna for the information. I followed the guidelines and it seems that there is a conflict with my theme. I will see with them whether the issue can be fixed.

Suzana

Dear Dani,

Thanks for getting back to me. This is the error message I get whenever I click on the style option when I want to customize a form.

I’ve tried re-installing the plugin and deactivating all other plugins but nothing helps.

Grateful for any assistance you may provide.

Suzana

The application Unknown application/component encountered an error

Please report the following error to MailPoet support

TypeError: this.activateMode is not a function
File name: https://www.paradisoperduto.org/wp-includes/js/media-views.min.js?ver=81582bdb254a94e4464424087c6479a8
Stack trace: 3647/_createModes/<@https://www.paradisoperduto.org/wp-includes/js/media-views.min.js?ver=81582bdb254a94e4464424087c6479a8:2:59621
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Dear Pepe,

Thank you for your response. It was actually the animated gif that I wanted to use, SVG was the second option in case I can’t make the animated gifs to work. It seems that the issue is with the theme, hence the reason why they are not animating on the shop page.

Anyway, thank you for your support.

Suzana