supportomnisend

Hi there,

Thanks for getting in touch! It’s smart to test things beforehand, and I’m happy to help clarify this for you.

Just to clarify, elements in your campaign that are unique to each recipient — such as the discount code, personalized links, and contact names — won’t be dynamically generated in Test Emails or in the Preview mode of the campaign editor. Instead, you’ll see a placeholder (XXXX-XXXX-XXXX) in place of the actual discount code.

To see exactly how your campaign will look with the unique discount code, I recommend sending a real campaign to yourself. This will generate the actual code and show you how it appears in your recipient’s inbox.

If you need step-by-step guidance, feel free to reach out to our support team via in-app chat or at [email protected] — we’d be happy to assist!

Hi there,

Thank you so much for bringing this to our attention and for sharing your insights on the error. We truly appreciate your proactive approach!

We’re pleased to inform you that our development team has already launched a fix for this issue earlier today. Please feel free to test it out, and let us know if you encounter any further challenges.

If you have any additional questions or need further assistance, don’t hesitate to reach out to our support team at [email protected].

Thanks again for your collaboration!

Hi there,

Thanks for reaching out! To include shipment tracking information in your completed order emails sent via Omnisend, we recommend using one of the available integrations listed in our Knowledge Base article. You can choose the one that best suits your needs.

The articles provided are straightforward, and the integrations are generally easy to implement. However, if you run into any issues while integrating or populating the tracking information in the emails, we suggest reaching out to our support team for further assistance via ?[email protected].

We hope this helps, and if you have any other questions, feel free to ask!

Hi there,

Thank you for your suggestion regarding the placement of the subscribe checkbox on the payment page. Currently, our plugin does not support manual adjustments for the position of the subscribe checkbox within the checkout layout. I’ll ensure your feedback is communicated to our product improvement team for consideration in future updates.

For those using WooCommerce version 8.3 or higher, we recommend exploring the checkout blocks feature. This offers a more flexible design, allowing you to adjust the position of elements like the subscribe checkbox for a better user experience. You can learn more about it here.

Please don’t hesitate to reach out if you need further assistance or have additional suggestions!

Hi Tony,

Thank you so much for sharing your suggestion in detail! We completely understand how beneficial this feature could be for your business, and we’re pleased to let you know that this aligns with our upcoming development plans.

While we can’t provide a specific ETA at this time, it is definitely on our roadmap. Your continued feedback and sharing of your business needs are invaluable to us — they truly help us grow and improve our offerings to better serve you and others in the WordPress community.

Thank you again for your thoughtful input, and please don’t hesitate to share more ideas or reach out if there’s anything else we can assist with!

Thank you for getting back to us! To ensure we can assist you effectively, could you please elaborate on your specific use case? For instance, what exactly would you like to accomplish with the custom properties and how do you envision the filter hook working within the WooCommerce plugin?

Once we have a bit more detail, we’ll be happy to review your request and advise you on the best way forward.

Looking forward to hearing more about your needs so we can assist further!

Thank you for reaching out to us! You can absolutely add custom properties, like “language,” to your contacts. To get started, we recommend checking out this helpful article: Custom Properties for Contacts.

If you have a specific use case in mind or need further assistance, please don’t hesitate to let us know. We’d be more than happy to guide you through the process!

We’re excited to help you make the most of this feature!

Great customers deserve great service, so we’re thrilled we could deliver! Thanks for recognizing the support team’s efforts! ??

Thank you for connecting with us on the support forum. We’re here to help you get Omnisend up and running.

Note: If you’re using the WooCommerce plugin – please follow the instructions described in this article to learn how to connect Omnisend with WooCommerce.

You can connect WordPress to Omnisend in two ways – either through Omnisend or through WordPress. To get started with the integration, follow these simple steps:

Step 1. Install the WordPress app in Omnisend or generate an API key as described here.

Step 2. Install and activate Omnisend for WordPress plugin in your WP-admin.

Step 3. Go to Omnisend tab, enter the API key, and click ‘Connect to Omnisend’.

Step 4. You can now easily create, publish, and manage forms to collect subscribers, segment them, and send email campaigns.

Connecting through Omnisend:

Step 1. In Omnisend’s main dashboard, click ‘Connect your store’ button.

Step 2. Select WordPress as an option.

Step 3. On the next window, click on ‘Install Omnisend plugin’ button where afterwards you’ll be redirected to WordPress’ marketplace.

Step 4. Install and activate Omnisend for WordPress plugin in your WP-admin.

Step 5. Copy the API key that’s provided in Omnisend and paste it in WordPress and click on ‘Connect to Omnisend’ button.

Step 6. In Omnisend, check API connection whether integration works correctly:

That’s it! Thank you again for choosing Omnisend, If you need any further assistance or guidance, feel free to let us know here, reach out to our support team via in-app chat, or email us at [email protected]. We’ve got your back!

Thank you for your patience @mvrban !

The main challenge is that regardless of whether cookies are accepted or not, Complianz blocks our scripts, which prevents our forms from showing up as expected.

Regarding GDPR compliance, the only cookie that is not compliant if applied without consent is omnisendContactID, which identifies the contact and enables the recording of their page visits on the website. This cookie is added when an Omnisend form is submitted or a link is clicked from an Omnisend email.

Here are a couple of solutions we can suggest:

1. Use a different cookie management software to allow better integration with Omnisend’s forms.

2. Add a disclaimer in Omnisend forms and emails informing users that their page visits will be tracked if they click on the emails or submit the forms. You may also want to include a note about the cookies used and/or describe them in your Privacy Policy or Cookie Policy. You can refer to the following article for guidance on how to describe cookies: Explaining and Managing Tracking Cookies.

To clarify, the soundestID, omnisendSessionID, and page-views cookies are purely functional and cannot be used to identify the customer. Both the soundestID and omnisendSessionID cookies serve as session cookies, which are GDPR-compliant. The page-views cookie tracks how many pages were visited during a session, which helps trigger forms after a set number of page visits. Since these cookies are functional, consent is not required for their use.

We hope this clarifies any concerns you may have. If you need further assistance, feel free to let us know! We are always here for you!

Thanks so much for your response and for sharing more details with us!

This is an important topic, and we want to make sure everything is handled correctly. We’ll reach out to the relevant team to get the best advice on managing cookies and ensuring compliance, while also addressing the concerns you’ve raised about the welcome popup form.

We’ll get back to you as soon as we have the most accurate info. Thanks for your patience and understanding!

Hi there @mvrban, thanks for bringing this up and sharing the details of your setup!

You can adjust the settings directly in the Complianz app to ensure compatibility while continuing to use Omnisend. Please see the screenshot below for instructions on how to make this change.

To address your concern: The cookies used for our forms are classified as essential, not marketing. This is because they are necessary for the proper functioning of the integration, ensuring your forms work as intended.

We hope this clears up your concerns! If you have any further questions or need assistance, feel free to let us know—we’re happy to help!

Hi there!

Thank you for bringing this up and sharing your thoughts with us! We truly appreciate feedback like this, as it helps us better understand the needs of our users and plan improvements accordingly. ??

I’ll make sure to bring your suggestion to the attention of our Product Team, so they can explore the possibility of adding hooks for custom properties and custom tags. However, before moving forward, it would be great to get a better understanding of your use case. Could you share a bit more detail about how you’d use these custom properties or tags and the specific scenarios you have in mind? This will allow us to better assess the scope and align any potential updates with your needs.

Looking forward to your thoughts!

You are most welcome! We truly appreciate your cooperation and look forward to collaborating with you to find the best solution.

After we’ve implemented and tested the solution, we’ll be glad to share the details here with the WordPress community, helping others who might face similar challenges.

We’re excited to hear back from you!

Baka is unavailable to respond right now because he is busy doing a happy dance! ???? So, on his behalf, thank you for your kind words! We’re thrilled to hear your problem was solved efficiently and in the best way—exactly what we aim for!