Funnelkit Support

Hi @myntillae,

Thank you so much for reaching out to us.

Let us continue there and keep you posted.

Closing this thread from here.

Thanks
Team Funnelkit

Hi @myntillae,

Thanks for using the Funnelkit Builder and for reaching out to us with the link. We are getting this showing a blank page.

Can you please reach out to us by using the support desk with complete info to debug this and provide the solution?

Thanks

Hi @zmzdtc888,

Thank you very much for feedback. We are extremely sorry for any inconvenience caused.

When the review came in we were taken aback as we do not push any notification that says “swap to Stripe Payment Gateway for WooCommerce”.

You can judge how passionately we serve, while payments are support intensive and we do all in power to ensure all issues are timely addressed.

Our plugin only shows an admin notice (different from this) to connect when installed.

This notice came from an external plugin, as documented here. And we have already recommended them to review the language so it does not cause any confusion.

We also got the confirmation them that it only shows to admin user role.

As far as this plugin is concerned, when installed, we show the notice to connect. Once our onboarding wizard starts it is couple of steps, clearly shows our logo and is most important visible only to admin user role.

Hope this clarifies the situation.

We are happy to seek any feedback here or via support desk.

We sincerely hope you can reconsider your review.

Thanks
Team FunnelKit

Hi there,

Thank you very much for sharing all the details with us.

We would like to clarify that we never install this “Thank You Page” from XLPlugins plugin from FunnelKit Automations.

It seems there is some big confusion here.

Do you recall how you installed this plugin?

Hi there,

In addition to our last message, we noticed you mentioned “It’s really terrible that a plugin that you do not even have installed can hijack everything”

If a plugin is not installed, its code cannot run. This is where we think the confusion is. Having said that, we will carefully audit for any genuine but unintentional bugs.?

Hi there,

We are sorry to hear that you are seeing FunnelKit ads on your admin pages, however we haven’t rolled out any such change in the FunnelKit Automation plugin for which the review is written.

We believe, there’s some confusion and we’d like to address the issue and get it fix.

Please reach out to us via our support page here, https://funnelkit.com/support/ and share all the screenshots of ads along with the details of the issue so we can work with you to resolve this.

Have a great rest of the day.

HI there,

Yes, this was a known issue and have been fixed already. The release of the fix is not yet made.

Please contact us via our support page, https://funnelkit.com/support/, for the fix.

Have a great rest of the day.

Hi there,

Thanks for your query.

You'd need to setup an automation in FKA that will send the cart recovery URL to Uncanny Automator.

Your automation event would be CART ABANDONED and action would be HTTP REQUEST POST. Inside this action, you will be asked to enter a key and value. You'll also need to enter the webhook URL from Uncanny on which the data will be posted.

You can enter any text as key such as "cart_recovery_link" and in the value field you need to enter this merge tag {{cart_recovery_link}}.

Once the cart is abandoned and the contact enters the automation in FKA, it will send the cart recovery link URL to Uncanny Automator.

Then next automation needs to be setup at Uncanny Automator's end. There you need to catch the data sent via FKA, then you can either save the cart recovery URL in a contact field and then send it via WhatsApp message or directly fetch the URL in the Uncanny Send WA Message action. This will be a completely decoded URL. 

So overall flow will be,

Cart Abandoned > Send data to Uncanny, then Receive the data in Uncanny > Either save in contact field or send directly via message.

If you have any further queries, please feel free to reach out to us via our support page here, https://funnelkit.com/support/

Have a great rest of the day.

Hi there,

We are following up as it’s been a while since we received any response from the TranslatePress support team.

Given the urgency of our situation, we would greatly appreciate an update on the status of our request. Our client’s website functionality is impacted, and we’re eager to resolve this as soon as possible.

Hi there,

Thanks for your query.

We’d like to understand the automation event you are referring to in the question.

Please share as much information as possible on the whole process, and you may add some screenshots for understanding.

We suggest reaching out to our support for technical queries here, https://funnelkit.com/support/

Have a great rest of the day.

HI,

Thanks for the reply.

You recommend using the ‘translate_string’ function method from the TranslatePress. However, we see that the method is not available in the repo plugin v2.8.1.

In this case, can you please provide any references? Let us know your thoughts.