SupportCandy

Hi Ben,

We’ll look into your suggestions soon.

Regarding this one, you might not need this but such timeline logs are needed for accountability of the action for many users or large organisations.
You can also see last status on such timelines.

Hi Ben,
There is no options to Show/Hide widgets based on user. They are available as per pre-defined role for SupportCandy. We have taken this suggestion to control who can see widget.

Hi @pexza,

This issue was fixed in earlier release. Please update to latest version of SupportCandy.

Hello @wnyil,

Thank you for this review. We certainly will look for the improvements you have suggested.

Regarding CSS control, we are giving appearance setting in next version by which users can control colours of most items.

Please feel free to post suggestions, we are always open for suggestions for improving the plugin.

Hello again,

No problem Ben, thank you for letting us know about the translation. We will definitely find better translator for French or you can also contribute again in this project too. In exchange there is offer going on to access all premium add-ons for lifetime.

We are not native French speeker, so it is bad idea for us to translate it ourselves or make use of other translations for this project.

Thanks again!

Hello BenM,

We are glad you like the product and thank you for the review.

Regarding translation, yes it is available in the plugin itself but not on translate.www.remarpro.com for now. We soon will upload it there but it is not in our hand to accept strings there.
Also, regarding quality of translation, we are relying on contributors for the translations, you can suggest mistakes or you can also contribute to our translation portal. We respect all suggestions and Definitely try our best to improve things as soon as possible.

• This reply was modified 6 years, 6 months ago by SupportCandy.

Hi there,

Please verify below steps for troubleshooting the issue with emails on your WordPress site:

1. You have entered From Name & From Email in email notification settings of the plugin.
2. You have installed any SMTP plugin to send emails from website. Please note, if you have not installed SMTP plugin to send emails, mail() function does not guaranty you to deliver emails. There are many popular free SMTP plugins available on www.remarpro.com.
3. Test email in SMTP plugin send email correctly.

If above steps do not fix the issue with emails, please contact your host provider and email service provider to check why emails not getting sent from your website. It has no relation with SupportCandy as we are using wordpress email send functionality to send emails from the tickets.

Can I have the registration stay on the same page and not be redirected to my back-end login page?

This is not available until now but we already have this in our development queue. You may see this in 3-4 versions in couple of months.

This is almost ready for release in couple of days for next version. (Version 1.0.4)

Hi there,
Issue is already fixed but not released yet. It will be available in next version in couple of days. (Version 1.0.4)

Yes, you can use shortcode there.

Hi there,

Priority is not available for create ticket form for now but we have taken this as suggestion. You may see this in couple of updates.

Hi there,

Here is custom css code provided by our developers to fix conflicts with your theme. You can insert this in your theme customizer :

.bootstrap-iso .checkbox{
	position:unset !important;
	margin-bottom : 0px !important;
}
#primary .page form label{
	display:inline-block !important;
}
.bootstrap-iso .row{
	margin-left:0px !important;
	margin-right:0px !important;
}
#primary .page ul li {
    background: none;
    padding-left: 0px;
    margin: 0px;
}
#primary .page ul{
	z-index:9999;
}

Hi there,

There are css conflicts with your theme. We have forwarded this to our development team to provide custom css code to fix those conflicts.

We’ll soon let you know our findings and solution.