SupportCandy

@c4bwebmaster
There is no code available in the plugin related to this. Auto-update and update is WordPress’s job, and we do not interfere with it.

@xllentech
This is now fixed in version 3.0.1.

@sapardo, @sdnazdi

This is known issue and already fixed. We will be releasing new version today for this.

@eemitch

Great news! Thankfully these add-ons do not save any ticket data.

You can log in to the below page and download the latest version of add-ons (v3.0.0 and above) from the File Downloads section.

https://supportcandy.net/account/

@eemitch

There is a reason why we do not allow upgrades before updating the add-ons. This is because it requires add-ons to be updated and active to upgrade all the add-on data.

This might not be related to your current issue, but you will surely not see add-on data even after you update them. If you are using old add-ons, that won’t work as well.

I request you to restore the backup of your database, update all the add-ons, and then complete the upgrade process. You can download latest version of the add-ons by login into your account on our website if an update is not showing in the dashboard.

Please create a ticket on our website for further technical support.

I request all the readers of this thread – PLEASE DO NOT DELETE ADD-ONS just to get the upgrade going!

Hello @cognisant_2000

Sorry, forgot to answer that!

Unfortunately, statuses can not be imported nor tickets from other systems.

Hello @cognisant_2000,

User import is not needed in this plugin. You can use any free plugin that imports users from CSV or XML files and then they are allowed to create tickets automatically.

Hello @euruchima,

We have a security system enabled for servers that prevent access to our website for blacklisted IP addresses.
You can try using another network or reset your existing network so that you will get a new public IP address and our system will let you in hopfully.

Hello all,

The plugin is now back live to download and update.

We have actively worked together with WordPress team to get this resolved but because of holidays, it is delayed from both parties.

We would like to thank you guys for your continued support.

Regards,
SupportCandy Team

Hello there,
There are few security fixes needed to be done. This may take upto 48 hrs to be available to download again.
Meanwhile, please create a ticket on our website so that we can provide you latest stable version.

Hello @itresources786

Are this plugin is available in Pakistan in premium version?

Our security system was blocking all IP addresses from Pakistan for unknown reasons which have been fixed.

Please try again, it should work now!

Hello @ezblue

Well yes, it is true that it has been stretched so long. The reason behind this is during the pandemic time, we got some trouble finding time to spend on active development.

Things are back on track nowadays and hopefully, we’ll manage to meet the deadlines.

Hello there,

This is a known issue and we will be fixing this in our next major release 3.0 which may be available within a couple of months.

Request you to wait until then.

Hello guys,

Thank you very much for your reviews and suggestions. This really motivates us to keep working further on this product.

@ezblue, Thank you for your kind words. We have been working on new version 3.0 since 3-4 months. This will change the perspective about us doing little at a time. This is going to be a surprise to all users with design changes and tons of features. It may take couple of months more to get it live.

Until then, we are keeping our existing version up to date and bug free. That is the reason why new features are not coming more often as expected.

We are not going to reveal the features yet but surely it will surprise you!

Stay safe!

Hello @creanico

Sorry for the delay in reply here!

Unfortunately your requirement is not possible in Woocommerce Addon.

Also, support for premium products is not allowed on this forum. Please create ticket on our website to further discussion on this.