supportadtribes

Hi,

Thanks for sharing these URL’s. I just checked and your feed is not empty, it contains 186 products so I suspect the error in your merchant center is gone too?

According to your debug.log the feed indeed has been empty a couple of times on march 14th and 15th. According to the debug.log you recently made changes to the rules and filters so are you sure you did not make a change there that caused the feed to be empty?

Hi,

Thanks for using our plugin and reaching out to us. We have tried this ourselves, adding a % in the product name, and it does not break the XML for us.

Can you share a real example of a product title you are using?

Hi,

Thanks for using our plugin and reaching out to us. We have just pushed out a new release of our plugin that should now also take into account the Rankmath primary category when using the category path attribute for your field mapping.

Can you install version 13.3.0 of our plugin and give it a try?

Hope this helps.

Hi,

Thanks for using our plugin and reaching out to us. Sorry to hear you are experiencing an empty feed. In order to have a closer look at the issue at hand can you please share the following with us:

• Your product feed URL it concerns
• The plugin debug.log URL. This is how you can retrieve the debug.log URL: https://adtribes.io/send-your-debug-log-to-support/

Hi,

Thanks for using our plugin and reaching out to us. Sorry to hear you are experiencing issues with duplicates in your feed. This usually happens when the plugin is running into server configuration limitations. You might be able to verify this is happening by checking your WooCommerce fatal error logs for execution time, CPU or memory errors. This is where you can find those logs: https://woo.com/document/finding-php-error-logs/

Can you try lowering the batch size of the plugin from the default 750 products per batch to a much lower number, lets say 250, so it uses less server resources? This is how you can do so: https://adtribes.io/batch-size-configuration-product-feed/

Hope this helps.

In that case you will only have simple products in your feed, no variations at all.

Perfect, good to hear. Thanks for the heads-up.

Hi,

Thanks for using our plugin and reaching out to us.

You have set all product variations on YES, which is most likely causing the issue at hand.

You should pick one of these options:

Include product variations: YES
And only include default product variation: YES
And only include lowest priced product variation(s): NO

OR

Include product variations: YES
And only include default product variation: NO
And only include lowest priced product variation(s): YES

Hi Magnus,

Thanks for using our plugin and reaching out to us. Your feed is empty, there are no products in it. We have written a blog post that explains the most common reasons for this, please see: https://adtribes.io/help-i-have-none-or-less-products-in-my-product-feed-than-expected/

Could you check if one of the reasons mentioned in there could be causing the issue for you?

Hope this helps.

“Why is your search not at least finding 2 of 210473 in one product?” –> because I searched on >210473< , including the < and > to make sure that it would find the value for the g:id field only.

When I now search on that product it doesn’t show in the feed at all anymore?

Hi,

Thanks for using our plugin and reaching out to us. It was not just you, there was a bug in the latest release that was not caught during testing. Our apologies for this. We have just pushed out a new release that should fix the warning.

Can you download and install the latest version of the plugin to verify if it indeed has been fixed?

Hi Glenn,

Thanks for using our plugin and reaching out to us. I did a search on the example product you provided in your feed and it is only once in your feed. See: https://www.dropbox.com/scl/fi/k9b3yfiwjiv757bl3nfvp/Screenshot-2024-03-13-at-09.29.28.png?rlkey=yahmv32agh65inau0unu0gjge&dl=0

I suspect you might be looking at a cached version of your feed? Can you make sure to clear all caching plugins and the caching of your browser?

Hi,

I think we already had email contact about this issue, correct? You never seemed to have replied to our latest reply?

The first one, Store1|Store2

Hi,

Errors in your log do not immediately have to mention our plugin name in it but could still cause the plugin not to process. So are there any of such timeouts/CPU or memory errors (even ones that do not mention our plugin)? If so, please first try lowering the batch size of our plugin even more to a much lower number, such as 50.