Jeff Alvarez

Hi @despresomn ,

Try disabling the include only default variation or include only lowest priced variation

https://ibb.co/rfbMYTJK

You mentioned that this was enabled, if these options are enabled then only one of the variants will be added. It’s likely what you are facing.

https://despresomn.ro/produs/lenjerie-de-pat-cu-elastic-bumbac-finet-hf6p65/ == This product on the feed only has 1 item when there are 2 variants (only default option is showing)

Hi @ktrias1978 ,

Looks like you are one of our Premium/paid users. As such I’m unable to provide support here as it’s against WordPress Forum TOS. Please reach out directly via our support form: https://adtribes.io/submit-ticket/

Hi @despresomn ,

Sorry I don’t quite get your question, you mentioned that it doesn’t include product variations? I just checked https://despresomn.ro/produs/lenjerie-pat-cu-elastic-damasc-bumbac-100-alba-2-persoane/

That product and cross-checked the feed. It has all 3 variations: https://ibb.co/prP9KD5D

Hi @agnieshax ,

Try creating a new feed(not duplicated) and see if that works. Also to confirm the products with missing descriptions, are the variable products?

If they are, use the Parent description

Hi @minhkha555 ,

You could try creating a product attribute or tag called pre-order. Then use the rules and filters to check if the tag/attribute is equal to pre-order.

If true then set the availability value to preorder

Hi @samcamb,

Please open up a new ticket as the issue is different from OP. I’ll mark this post as solved, we’ll keep an eye out for your issue/post

Hi @kreativelabs ,

Is the customfield you mentioned, is it the generated/created field on the field mapping phase? https://ibb.co/bMbqqRF1

As for the Appsolute product condition – This isn’t a value from our plugin, is this a product attribute or a custom field that was created for the product via ACF or custom code?

?the value is missing from the exported file.

This can happen when the attribute/field is empty. Try setting the values as static on the field mapping settings and see if that fixes things

Hi @davidecho

1 – It’s mentioning that the ZIP codes are invalid, review your shipping settings and the postal/zip codes. Ensure that they are correct. If they are then reach out to Google if the zip code is supported.

2- I can’t provide much support here as this falls under Google TOS. What I suggest is going through your products and see if you break any of their requirements: https://support.google.com/adspolicy/answer/143465?hl=en & https://support.google.com/google-ads/thread/237327370/personalized-advertising-personal-hardships?hl=en

3 – Review your feed, if the image link is showing

4 – The availability values are mismatched, please review your feed if they follow the expected values: https://support.google.com/merchants/answer/7052112?hl=en#price_and_availability

• In stock?[in_stock]
• Out of stock?[out_of_stock]
• Preorder?[preorder]
• Backorder?[backorder]

If not then, use the rules and filters to update the values. Check the frontend of your website as well.

5 – It’s likely that your product description or somewhere within your site is mentioning restricted buzzwords. Best to look into Google’s TOS or product TOS

6 – Google restricts Alcoholic beverages from being advertised: https://support.google.com/merchants/answer/6150139?hl=en

Hi @mrlbrd ,

This happens on a case-by-case basis. We are monitoring this as a potential bug. In the meantime, please use the rules and filter to update the availability status as a temporary fix: https://adtribes.io/knowledge-base/how-to-create-filters-for-your-product-feed/

Hi @louisapple ,

I see, you’d like to add another rule that bypass the first 2 rules, at the moment our rules and filters use the AND rule so that’s not possible.

There’s a feature request for this so I’ll add a +1 in favor of it being developed.

Hi @louisapple ,

Your rules are set up correctly, so I asked you to do some basic debug to confirm that this isn’t a plugin or theme conflict. Though with the less than quantity rule, please ensure that products itself have quantities/inventory management

I’ve also tested the less than stock quantity rule and it’s working fine (no bugs)

Hi @pete4mask ,

Have you tried creating a new feed/template? Duplicating the feed will usually cause issues, best way is to create a new feed.

As for the pricing decimal & thousands separator. We’ve introduced a feature where feeds follow the ISO4217 as we’ve received reports that the pricing structure have problems with Google.

Try running a feed at your and with Australia as the country and include variable products.

= Did this and there’s no issue, targeting Australia or other countries. All the feeds refreshed fine.

For the pricing/VAT, have you tried using the excl. VAT options?: https://ibb.co/gbWY4KB2

HI @galbaras ,

Use this snippet to set values for the field: https://ibb.co/4RqCfz46

 function modify_product_feed_product_id($product_data) {
    if (isset($product_data['id'])) {
        $product_data['id'] = 'TEST_ID_12345'; // Set to a test value
    }
    return $product_data;
}
add_filter('adt_get_product_data', 'modify_product_feed_product_id', 10, 1);

Hi @louisapple ,

Your rules are correctly set up, it’s just that the values for the Availability isn’t the expected so if you have a product is out of stock then it’ll still be shown as the default value is out_of_stock. But if this is what is shown on the feed then you won’t need to change anything.

For the quantity stock, it’s correctly set up. Please send in your debug log: https://adtribes.io/knowledge-base/send-your-debug-log-to-support/

Also, please confirm if you already done basic debug as the quantity stock rules/filters works fine. As for the hierarchy of the rules, the bottom has the highest priority (will override the top)

Hi @prokops ,

Our plugin now uses Woocommerce’s scheduled actions to refresh the feed. You could try looking into it to see if it can be triggered via code: https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/scheduled-actions/