Sunjida Binta Al Beruni

Hello @artoftech ,

Apologies for the delayed response.

Could you kindly provide a screenshot of the disabled radio button you’re referring to?

Please note that the “Mark as Completed” button will not appear if:

1. You are viewing the lesson page as an admin.
2. The course is set to public.

Kindly confirm that neither of these scenarios applies when you’re viewing the lesson page. If the issue persists, feel free to reach out, and we will be happy to assist further.

We’re here to help.

Best Regards,
Sunjida

Hello @artoftech ,

Thank you for reaching out to us.

To mark a lesson as complete, simply click the “Mark as Completed” button on the lesson’s content page. Once marked, a green check will appear next to the lesson title, indicating it has been completed.

Please note that after marking a lesson as complete, it cannot be undone. If you wish to reset the lesson or the course, you can do so by using the “Retake the Course” option, which can be enabled in the settings. This will reset your progress and allow you to retake the course content from the beginning.

If you need further assistance or have any other questions regarding Tutor LMS, feel free to reach out. We’re here to help!

Best Regards,

Sunjida

Hello @mellemeijer ,

The feature is refers to the premium version; we have a dedicated support forum for premium user, so please contact tutorlms dot com. And mention your problem there.

Best Regards
Sunjida

Hello @luxworx ,

Thanks for reaching out to us.

Yes, it is indeed possible to sell access to upcoming webinars hosted on platforms like Zoom using Tutor LMS. You can create a course specifically for the webinar, and within that course, you can enable content drip for that course and set a date to enroll students for an upcoming event.

You can add an announcement regarding that event and students who are enrolled on that course will receive an email after publishing the announcement. You can set that functionality by navigating Tutor LMS->Settings->Email and enabling the “New Announcement Posted” option.

Additionally, you might consider using the Zoom integration with Tutor LMS to streamline the process and enhance the experience for your students. This integration can help you manage registrations and automatically send reminders about the upcoming webinars.

If you have any more questions or need assistance setting this up, feel free to ask!

Best Regards,
Sunjida

Hello @przester ,

We are really sorry for the late response.

Thank you for providing the details. Here’s a breakdown of how Tutor LMS handles this situation:

1. When a public course is made private, it becomes restricted from general visibility, meaning new users won’t be able to access or enroll in it unless granted permission.
2. For students already enrolled: Even in the free version and in the pro version of Tutor LMS, students who are already enrolled will still have access to the course through their “Enrolled Courses” section, even after the course is made private. You do not need to manually reenroll them. But they could not see the course in the course archive page.

There is no need to upgrade to the Pro version for this specific scenario, as enrolled students will retain their access to the course after it is made private.

Best Regards,
Sunjida

Hello @luxworx ,

In Tutor LMS auto enrollment in course requires the user to logged in to his account first. If you enable the option in WooCommerce to allow users to place orders without an account, the course will not be linked to the user since our system is designed to associate course enrollments with registered accounts.

To resolve this, you will need to require account creation at checkout, ensuring that each purchase is properly linked to the user’s account for course access and enrollment. You can enable this by configuring WooCommerce to require users to create an account during the checkout process.

Best Regards,
Sunjida

• This reply was modified 2 months ago by Sunjida Binta Al Beruni.

Hello @techinside01 ,

Thank you so much for your kind words! I’m really glad to hear that I could assist you in finding the solution quickly. Your feedback means a lot to us, and it motivates us to continue providing the best support possible. If you need any further assistance in the future, don’t hesitate to reach out!

At Tutor LMS, our goal is to deliver exceptional support, so it’s truly rewarding to see our efforts appreciated in such a positive light.

Best Regards,

Srijoni, Tech Support, Themeum

Hello @luxworx ,

Thanks for reaching out to us.

It is possible to enable guest checkout with WooCommerce while keeping Tutor LMS guest mode enabled. However, there are a few things to consider:

1. Enable Guest Checkout in WooCommerce

To allow users to make a purchase without logging in or creating an account, you can enable guest checkout in WooCommerce. I have attached a screenshot below that shows which option has to be activated:

https://snipboard.io/ZHdSJf.jpg

This will allow users to purchase courses without being prompted to log in, helping to reduce cart abandonment.

2. Guest Mode in Tutor LMS

While this works for purchasing, guest mode in Tutor LMS still requires an account for course enrollment and access. After completing the purchase, users will still need to register or log in to access the course content. I have attached another screenshot below in which you can see which option you have to activate:

https://snipboard.io/9w5Az3.jpg

3. Streamlining for Existing Users

For users who already have an account but forgot their password, WooCommerce offers a password reset link at checkout, which can be helpful.

I hope by following those steps you can achieve your requirements, If you have any further clarification, then let us know. We are here to help you.

Best Regards,
Sunjida

Hello @az45 ,

If you are using your own custom registration form, the information entered by the user does not automatically map to their “My Profile” tab in Tutor LMS. This means that, after registering, users will need to manually input their profile information (such as First Name, Last Name, etc.) under the “Settings” tab of the Tutor LMS dashboard.

Once they update their information in the “Settings” tab, it will then be displayed correctly on the “My Profile” tab. If you would like to automate this process, you may need to use custom coding or third-party plugins to map the data from your registration form directly to Tutor LMS.

If you need further assistance, feel free to let us know. We are here to help!

Your regards,
Sunjida

Hello @tonymat ,

Thank you for reaching out to us, and we apologize for any inconvenience caused.

Could you please share a screenshot of your withdrawal page? Unfortunately, the link you provided does not grant us access to view the page.

Your regards,
Sunjida

Hello @przester ,

If a student is already enrolled in a course, there’s no need to enroll them manually again. Manual enrollment is only necessary when a course is set to private.

We apologize for the fact that currently, we don’t have an automatic enrollment feature for private courses. The only way to enroll students in a private course is by manually adding them through the enrollment section.

We appreciate your understanding, and if you need further assistance, If you encounter any further issues, then let us know.

Your regards,
Sunjida

Hello @przester ,

After enrolling to the courses, users can navigate to the private course page in two ways:

1. By using the direct URL of the courses, which will only be accessible to those who are already enrolled in the course.
2. By clicking “Start Learning” or “Continue Learning” from their Dashboard under enrolled courses page.
   
   Regards,
   Sunjida

Hello @suzancronje ,

Please contact support at themeum dot com to resolve your issue.

Regards,
Sunjida

Hello @przester ,

Thanks for reaching out to us.

If you want to keep a course hidden from course listing page but people that already has access to the course should see it, then you have to make that course private.

After that you have to enrolled the students on that course manually from the enrollment section. You can do it by following the steps below:

To manually add the students who should have access:

1. Navigate to Tutor LMS:
   • Go to Tutor LMS->Enrollment. Where you can find all the enrollments of all the students in the corresponding courses.
   • On that page you will find a button called “Enroll a student”. Click on that button. I provide the screenshot below:

https://snipboard.io/sSU93L.jpg

1. Then you will find a pop-up like the screenshot below:

https://snipboard.io/PhW5Qk.jpg

1. In “select a course” option, you can select the private course that you made.
2. Then search the student by his/her name and select them from there. I have given another screenshot below:

https://snipboard.io/W4qA2t.jpg

1. Then click on the “Enroll Now” button.

After enrolling students manually, students could see the private courses on the course list page.

I hope it will fulfill your requirement. If you need any other clarification then let us know.

Your regards,
Sunjida

Hey @suzancronje ,

To enable the content drip settings for a course you have to enable an Add-on content Drip.

After enabling it, content drip will be found under course settings while you edit a course. If you do not enable it then it would not show under course settings.

If you encounter any further problem then let us know.

Regards,
Sunjida