Invalid Zip Code

I have been going nuts with this same issue. After the last Square plugin update we’ve had 10 customers call and say they can’t place orders because they are getting invalid zip code. I tried duplicating the issue with 3 different addresses/zip codes and no issue. Then we got a return customer today who had ordered 3 time before. His info was saved in the DB. I logged in as him and tried to process and order and as soon as I submitted the order it was blocked immediately with “Postal Code Not Valid”. It’s not a CC processing error like “no zip match”.

I looked at the last plugin updates we’ve done and saw that the first complaint came on the same day that we updated the Square plugin. I then disabled Square and enabled payments by check. I then went and processed the same customers order and the order went through.

The issue is 100% with Square plugin but it only happens with certain ZIP codes. In this case it is: Tampa, FL 33624.

Same issue with us! It’s one of the last few updates, but this fix I mention fixed it. It appeared to be certain zip codes, but in the end it was that certain system display the Zip input and certain don’t!

Make this change and force the reload and you’ll be a good to go.

I implemented your fix and it worked!

Thank you for solving the problem that Square has ignored…

Glad it helped!

It’s NOT Square that’s to blame. This is WooCommerce’s plugin. They need to implement the fix.

You may have to make it when you update again next time.

I am having failed payments (‘Square cannot process…’ or ‘please enter a valid email’.

Yes Woo created this disaster of a plugin. Square should hire someone to make a plugin that works. I used Elavon before and you uploaded it, put your acct info in and it just worked. Every. Time.

Unfortunately I can’t use them anymore and have a business that can’t process cards from online purchases. Woocommerce support tickets posted and from WC: crickets

I reverted to an earlier version of the plugin (not WC) but it didn’t help.

Does anyone have a suggestion?

Thank you

thanks for the tip but i am having the same problem as everyone else with the zip code. otherwise everything else is fine. any eta when it may be fixed?

We are still having the same issue even after applying jedfirestone fix. We submitted support ticket with Woocommerce but no response yet.

Did you change both CSS files? And is it the zip code field you’re missing?

Try a second browser in the event you didn’t clear your cache. If you want to send me a link to your site I can see if it’s the same problem I had. It could be different.

I don’t know if you can private message but you can do that if you’d like.

Yes, I did make the changes that you stated but still the postal code field is missing from payment form. You can actually see it load for a split second and then it’s hidden. I realize that is what your fix was doing… stop it from hiding. W

Woocommerce support looked at the issue and verified this: “I found out and notice that the card postal code field is missing from the Square form. This is something that is required from Square itself, so it wouldn’t be wise to just remove it. It would likely cause card processing via Square to stop working and because of this, the invalid postal code error showed up as the field was hidden and there was no data.

I researched more and found out that this field was removed from the Square form as the field was using from the checkout billing address. Here’s the changelog for it: https://github.com/woocommerce/woocommerce-square/blob/master/readme.txt#L108.

It seems like there might be a conflict (by the theme or a plugin on your website) that is causing this field to not use the postcode from the billing address. Try switching to the Storefront theme, and see if the issue remains.”

Hi everyone,

Thank you for letting us know about this problem. We’ve seen some reports of the “Postal Code Not Valid” error from one site, but are so far unable to reproduce it, which makes it hard to understand what could be the root cause or what can be done to fix it.

If you’re still seeing this error for certain accounts or zip codes, can you please submit a support ticket here?

https://woocommerce.com/my-account/create-a-ticket/

Please include the following information:

– System Status Report (you can find it under WooCommerce > Status in WP Admin);
– customer billing address for which the problem happens;
– customer account info, if it only happens for certain accounts.

Additionally, you can create an administrator account for [email protected] so that we can check site settings and Square logs. This will help us understand what all these cases have in common and hopefully identify some patterns when exactly this problem occurs.

Thank you so much in advance!

We couldn’t find that pattern. Some browsers would pass the zip code from the Woocommerce billing address to the hidden postal code field, some wouldn’t. Everyone we asked seemed to have a different system and browser. lol

Unhiding the postal code and forcing people to manually enter it fixed it.

Hello,

Here’s an alternative method to implement the same fix concept, that is, force-showing the postal code field in the square CC checkout “new card” option so that the user can see whether or not it auto-filled the zip code from the billing section. This should override the plugin’s CSS since it does not use !important. Note that both Display and Visibility CSS properties were set to hide the field initially.

Paste this right into your “Added CSS” menu in the theme customizer for A QUICK fix.

body .woocommerce #payment div.payment_method_square_credit_card .wc-square-credit-card-card-postal-code-parent.hidden {
    display: inline-block !important;
    visibility: visible !important;
}

It is generally ill-advised to edit plugin files directly, as your changes will not persist beyond the next update, and making mistakes can cause bad breakage, so this is a better option.

NOTE: This is a fix for the symptom, not the cause. For some reason Javascript updates of the hidden postal code field (copying in from the billing address field) seems to be failing, thus leaving that required square field empty. This needs to be fixed in WooCommerce Square Checkout plugin for a true fix to the root of the problem. It should be highest priority, since it breaks Payment during checkout, the worst possible place to have a bug.

Fix Suggestions:
The root issue may be fixed if it’s just rewritten slightly to avoid jQuery conflicts, or javascript conflicts, etc, in case field event handlers aren’t firing or js errors are preventing the field updates. Another fix option would be to run a timer in pure simple javascript without any jQuery etc that ensures the fields are synced constantly (twice a second or something would probably suffice). It’s again not a root cause fix, but, it would future-proof and fix checkout for various future potential conflicts, so that no matter what breaks the field update, it’s got a way to auto-fix it at runtime as a backup parachute. Just some thoughts.

In any case, hopefully WooCommerce Square plugin dev team puts out a patch update soon for this in the Square plugin, this directly negatively impacts sales and hurt one client’s conversion ratio noticeably. In the mean time… at least this takes the mystery out of why some people cannot check out!

• This reply was modified 5 years, 1 month ago by mystyleplatform.

Hi there @mystyleplatform, @jedfirestone, @erotic1, and @whitebox4,

I just wanted to chime in to let you know that the bug was already reported to our developers and the problematic CSS will be removed in the 2.0.6 version of the plugin.

After it’s removed, we’ll more thoroughly look at how we can autofill the postal code field more gracefully.