SumUp

Good afternoon,

A fix has been deployed, which prevents the card widget to load twice.

If the issue still persists, please contact us via integration@sumup.com and provide the email linked to the SumUp account where this is happening.

SumUp

Good morning,

The current plugin should work with updated version of WordPress. However, do not hesitate to send us an email, integration@sumup.com, if you encounter any issue providing your merchant ID or email linked to your SumUp account.

Kind regards,

The SumUp team

Dear David,

In order to be able to assist you, we kindly ask you to send your query to integration@sumup.com along with the email linked to your SumUp account, the website affected and a brief description of the issue and a screenshot, if possible.

Unfortunately, through this channel, we cannot access any of the information needed to investigate what could be the issue.

Additionally, please note that we prioritise the queries coming from emails and through our form https://cloud.crm.sumup.com/sumup-developers-contact-form. Queries in forums are not checked regularly.

Kind regards,

SumUp

Dear Adam,

In order to be able to see if the payment gateway is activated for your website, we kindly ask you to reach back to us via integration@sumup.com with the email linked to your SumUp account.

Please note that we prioritise the queries coming from emails and through our form https://cloud.crm.sumup.com/sumup-developers-contact-form. Queries in forums are not checked regularly.

Kind regards,

SumUp

Good afternoon,

As a payment gateway SumUp does not have any card restrictions. Should there be any failed transaction in most of the cases is the acquirer who declined the payment, due to lack of funds, etc.

However, without any detail or transaction IDs we cannot check in our system to determine what the issue was.

Thus, please reach back to us via integration@sumup.com providing the email linked to the SumUp account affected and the transaction IDs of the failed transactions so that we can investigate.

Kind regards,

SumUp

Good afternoon,

We kindly ask you to send us your request along with the screenshot of the text that you would like to see translated to: integration@sumup.com and the email linked to your SumUp profile.

Kind regards,

SumUp

Dear Luiza,

We are working to be able to offer our eCom services in Brazil. However, we do not have an estimated time as of yet.

For a faster response from our team, please contact us through: https://cloud.crm.sumup.com/sumup-developers-contact-form

Kind regards,

SumUp

Good afternoon,

Due to our licenses, subscription is not a business model we can offer our services to.

For a faster response from our team, please contact us through: https://cloud.crm.sumup.com/sumup-developers-contact-form

Kind regards,

SumUp

Hello,

We kindly ask you to contact WooCommerce directly, as the issue that you are describing is not related to SumUp. SumUp only processes the payments. How the platform shows or stores the unsuccessful transactions and for how long is something that the WooCommerce team will be able to assist you with.

Kind regards,

SumUp

Hello,

We kindly ask you to contact WooCommerce directly, as the issue that you are describing is not related to SumUp. SumUp only processes the payments. How the platform shows or stores the unsuccessful transactions and for how long is something that the WooCommerce team will be able to assist you with.

Kind regards,

SumUp

Hello,

We kindly ask you to send us the email linked to your SumUp account or merchant ID as well as the details you attached to this thread to integration@sumup.com to be able to consult with the relevant team.

Kind regards,

SumUp

Hello,

In order to be able to investigate, we kindly ask you to send us the email linked to your SumUp account or merchant ID as well as the details you attached to this thread to integration@sumup.com

Kind regards,

SumUp

Dear Shaun,

Please note that the issue might be related to the Stock Management feature of your WooCommerce website, and the hold stock value in particular. Usually, this field will hold the stock for a limited time (when the time limit is reached) and the pending order will be cancelled automatically by the Stock Management irrespective of the status of the order/checkout. This is transparent for SumUp as the payment is already made that is why a successful payment might have different status?on the WooCommerce dashboard.?

Thus, please we recommend leaving the minute box blank. You may also get more details on the Stock Management from the WooCoomerce documentation which you can get by contacting the WooCommerce relevant team.

Best regards,

SumUp

Good afternoon,

We kindly ask you to email us to integration@sumup.com to let us know what kind of issues you are facing. There should not be any at the moment.

Best regards,

SumUp

Dear Denisson,

SumUp does not have the eCommerce option available in Brazil at the moment.

We apologise for the inconveniences caused.

Best regards,

SumUp