SumUp

Hey,

We’re sorry you are having an issue with the plugin.
In order to provide more support, if possible send us an email with all detailed data to our official support channel??[email protected]?using the email connected to your SumUp Account.

Thank you,

SumUp Support

Hey Rom Soul?,

Please be advised that our WooCommerce plugin does not offer refunds.?This means that?if you want to refund a transaction, you will need to do via the SumUp dashboard.

Thank you,

SumUp Support

Dear user, please make sure that you downloaded the latest WooCommerce plugin version in order to solve this issue.

Hey Nick,

Since this forum is not checked by SumUp regularly and, in order, to get assistance as soon as possible, we recommend contacting us via [email protected] providing the email linked to the SumUp account that you are using to connect to the payment gateway.

Kind regards,

SumUp

Hey @mrjive !

SumUp only has control over the payment gateway in WooCommerce. Thus, if an order is not generated on their side, but it is successfully taken on SumUp’s side showing in your dashboard, then we recommend contacting WooCommerce support team directly, as they might need to assist you on what to do in their platform.

Kind regards,

SumUp

Hey @dansart,

You should have received an email from SumUp with the confirmation that the payment gateway has been enabled in your SumUp account. If you have not, please contact via our integration?form providing the email linked to your SumUp profile to check your SumUp account.

Kind regards,

SumUp

Good morning,

The error that you are encountering might be due to the fact that the payment gateway is not activated on our side first. This needs to be done before you can start processing payments and see the card widget.

In order to be able to assist you, we kindly ask you to provide your merchant ID, which you can find in the top right corner of your dashboard via me.sumup.com, or the email linked to your SumUp account.

Please send this information via our integration form.

Kind regards,

SumUp

Good morning,

The plugin SumUp offers for WooCommerce can only be used to take online payments.

However, if you need to take payments in person with the card reader via your site, we recommend checking the following solution:

– API Switch: When you already have an Android or iOS app, web app or website and this will connect to the SumUp app to process the payment.

Please note that only an iOS/Android mobile device, whether tablet or smartphone, can be connected to the card reader via Bluetooth.

If you have any further questions, please feel free to contact us via our integration form.

Kind regards,

SumUp

Hey Markus,

We kindly ask you to visit the following link where you will find how to integrate SumUp with WooCommerce: https://developer.sumup.com/docs/online-payments/plugins/woocommerce/

For further questions, please contact us through our integration form.

Kind regards,

SumUp

Hey @sterndata ! Thank you for modifying the link. Indeed it is: https://www.sumup.com/pt-br/pagamentos-online/. I must have copy-pasted it wrong. Thank you.

Good afternoon,

We kindly ask you to visit the following link where you will be able to find how to contact our team to get more information about our online solutions in Brazil: https://sumup.com.br/pagamentos-online/

Kind regards,

SumUp

• This reply was modified 2 years, 4 months ago by Steven Stern (sterndata).
• This reply was modified 2 years, 4 months ago by Steven Stern (sterndata). Reason: removed google search from link

Good afternoon,

Can you please let us know if the website offers the “Allow customers to create an account during checkout” option enabled in WooCommerce? If so, we kindly ask you to disable the option of creating an account during checkout and offer it only after your customers have paid. After disabling this option, please make a test and let us know via [email protected]

Kind regards,

SumUp

Good afternoon,

Please note that the payment gateway needs to be activated on our side first (provided that your SumUp account is fully verified by our Onboarding team) before you can start taking payments with SumUp. Thus, we kindly ask you to reach us via [email protected] and provide the email linked to your SumUp account to proceed.

Kind regards,

SumUp

Hello,

We kindly ask you to visit the following link, where you will be able to get all the information related to the security of our payment gateway.

Kind regards,

SumUp

Hello,

The error “Failed to get Checkout ID to process payment” means that the payment gateway is not activated on our side first. This needs to be requested before you can start processing payments.

In the future, you can always reach us at: [email protected], [email protected] or you can contact our support team who will be able to assist you.

Kind regards,

SumUp