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Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Blue thingy not appearing. Can’t connect by pressing connect button either.

Plugin Author Sumo
(@sumome)

7 years, 9 months ago

Hey @yaveii93 !

Our support team will be more than happy to take a closer look at your website and help you get the blue badge displaying so you can login ??

Just create a support ticket from our help center and we’ll get back to you as soon as possible!

https://help.sumome.com/hc/en-us/requests/new

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] How to delete the “Please Connect to Sumo” dashboard banner

Plugin Author Sumo
(@sumome)

7 years, 10 months ago

Hey @tim-magee !

Our support team will be more than happy to help ??

Just create a support ticket from our help center and we’ll get back to you as soon as possible!

https://help.sumome.com/hc/en-us/requests/new

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] More than one instance of Sumo

Plugin Author Sumo
(@sumome)

7 years, 10 months ago

Hey @olivseo !

Our support team will be more than happy to take a closer look at your site and help you get that multiple install issue resolved ??

Just create a support ticket from our help center and we’ll get back to you as soon as possible!

https://help.sumome.com/hc/en-us/requests/new

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] List builder not responding

Plugin Author Sumo
(@sumome)

7 years, 10 months ago

Hey @naturalbars !

Our support team will be more than happy to take a closer look at your site and help.

Just create a support ticket from our help center and we’ll get back to you as soon as possible!

https://help.sumome.com/hc/en-us/requests/new

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Failed to load resource: net::ERR_CONNECTION_REFUSED

Plugin Author Sumo
(@sumome)

7 years, 10 months ago

Hey @sarr9121 !

Our support team will be more than happy to help you with this issue.

Just create a support ticket from our help center and we’ll get back to you as soon as possible!

https://help.sumome.com/hc/en-us/requests/new

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Add additional GA code

Plugin Author Sumo
(@sumome)

7 years, 10 months ago

Hello @sohopros !

Our support team will be more than happy to help you with your GA code issues.

Just create a support ticket from our help center and we’ll get back to you as soon as possible!

https://help.sumome.com/hc/en-us/requests/new

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] hook on submit button

Plugin Author Sumo
(@sumome)

7 years, 10 months ago

Hey @dave1234321 !

Our support team will be more than happy to provide you with more information on passing email field values.

Just create a support ticket from our help center and we’ll get back to you as soon as possible!

https://help.sumome.com/hc/en-us/requests/new

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Googlebot fetching gives AJAX error

Plugin Author Sumo
(@sumome)

7 years, 11 months ago

Hey @wmheric !

Our support team will be more than happy to take a look into the issue for you!

Just create a support ticket from our help center and we’ll get back to you as soon as possible!

https://help.sumome.com/hc/en-us/requests/new

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Sumome blocked by Adsblock Ublock origin

Plugin Author Sumo
(@sumome)

7 years, 11 months ago

Hey @pierreto007 !

Our support team will be more than happy to take a look into the issue for you!

Just create a support ticket from our help center and we’ll get back to you as soon as possible!

https://help.sumome.com/hc/en-us/requests/new

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Lost all social media likes after migrating to Https

Plugin Author Sumo
(@sumome)

7 years, 11 months ago

Hey @davidborrink !

Write in to our support team through our official support page and they’ll be happy to help with this issue.

https://help.sumome.com/hc/en-us/requests/new

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Lost all social media likes after migrating to Https

Plugin Author Sumo
(@sumome)

7 years, 11 months ago

Hey David!

Took a quick look at your website and I’m seeing two og:url tags in your page source.

Only the top one is going to be parsed by Sumo Share, so that’s where we’re going to be pulling your share numbers from.

Right now, we’re pulling the numbers from https://sallieborrink.com when the majority of your shares are associated with https://sallieborrink.com.

See the difference here:
https:// share numbers
https:// share numbers

I’d definitely recommend figuring out what plugin or theme feature is causing two sets of og:url tags to be added to your website first.

Once you’ve done that, you should change the og:url tag to reflect the https:// version of your URLs in order to get your share numbers back.

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Share buttons no longer loading

Plugin Author Sumo
(@sumome)

7 years, 11 months ago

Hey @draelren!

There have been no service interruptions that we’re aware of. There may be some localized network issues, or ISP traffic issues that may be preventing you from seeing Sumo working on your website.

Our support team will be more than happy to take a look into the issue for you.

Just create a support ticket from our help center and we’ll get back to you as soon as possible!

https://help.sumome.com/hc/en-us/requests/new

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Lost all social media likes after migrating to Https
Plugin Author Sumo
(@sumome)

7 years, 11 months ago
Hey David!

Took a quick look at your website and I’m seeing two og:url tags:

Only the top one is going to be parsed by Sumo Share, so that’s where we’re going to be pulling your share numbers from.

Right now, we’re pulling the numbers from https://sallieborrink.com when the majority of your shares are associated with https://sallieborrink.com.

See the difference here:
https:// share numbers
https:// share numbers

I’d definitely recommend figuring out what plugin or theme feature is causing two sets of og:url tags to be added to your website first.

Once you’ve done that, you should change the og:url tag to reflect the https:// version of your URLs in order to get your share numbers back.
- This reply was modified 7 years, 11 months ago by Sumo.
- This reply was modified 7 years, 11 months ago by Sumo.
Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Mail Poet Compatibility

Plugin Author Sumo
(@sumome)

7 years, 12 months ago

Hey Karolina!

It’s a service we’d love to integrate with in a future update to Sumo. ??

No ETA but it’s definitely on our radar.

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Email icon in share app not working?

Plugin Author Sumo
(@sumome)

8 years ago

Hey @abner123!

You’ll need to make sure that you have a default mail client set up on your computer in order for the Email share button to work.

It’s a simple mailto: link that auto-fills the email’s subject and body text.

Hope that helps!

Viewing 15 replies - 31 through 45 (of 368 total)

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