sumitsanadhya

Hello Alexander,

We appreciate your patience and we are back with an update.

Our developers followed your description step by step and tried to replicate the described issue but unable to replicate. Kindly refer to the screen recording attached. This might happen due to third party plugin. https://www.awesomescreenshot.com/video/25953728?key=dc361c3dad120ad41126bcccce931014

To further assist you, we kindly request a screencast demonstrating the specific actions leading up to the problem. This additional information will greatly assist us in accurately replicating the issue and finding a suitable solution.

Looking forward to your response

Regards,
Sumit

Hello Mishwani,

To change the database character set to utf8mb4_unicode_ci, you can execute the following SQL query in PHPMyAdmin:

ALTER TABLE wp_mlw_quizzes CONVERT TO CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci;

I hope this information proves helpful.

Warm regards,
Sumit

Hello @opeth91,

Thank you for your patience. We’re pleased to inform you that we’ve successfully addressed the issue in our latest core update, which we’ll be releasing soon.

Warm regards,
Sumit

Hello Alexander,

Thank you for your patience. We wanted to let you know that our developers have successfully resolved the issue you reported. The fix will be included in our upcoming version, which is scheduled for release next week. Once the update is finalized, we’ll promptly notify you.

Should you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help.

Warm regards,
Sumit

Hello @spincentr,

Thank you for your patience. We wanted to let you know that our developers have successfully resolved the issue you reported. The fix will be included in our upcoming version, which is scheduled for release next week. Once the update is finalized, we’ll promptly notify you.

Should you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help.

Warm regards,
Sumit

Hello Mishwani,

We kindly request the Quiz URL where the issue occurred. This will enable our developers to investigate and do the needful.

We appreciate your cooperation and look forward to your response.

Warm regards,
Sumit

Hello @silencerocks,

We’re here with an update for you.

You now have the option to permanently delete results from the database.

In response to your needs, we’ve also introduced a temporary delete feature within the admin interface. This feature offers users the flexibility to remove data temporarily, with the option to restore it later if necessary. However, it’s essential to understand that once data is permanently deleted, it cannot be recovered. This ensures that deleted data is completely removed from the system.

We hope this information clarifies your query.

Warm regards,
Sumit

Hello @mykyta96,

I hope you are doing good.

Thanks for reaching out to us .

I wanted to assure you that we’ve already escalated your concern to our development team. Please allow us some time, and we’ll provide you with an update as soon as possible.

Warm regards,
Sumit

Hello @goiwp,

We sincerely apologize for any confusion or inconvenience you may have experienced. We simply need the URL of the quiz where the issue occurred, so our developers can promptly troubleshoot it. The previous URL you provided required login credentials, which we advise against sharing on this platform in accordance with guidelines.

We appreciate your understanding and cooperation. Please feel free to respond with the necessary URL at your earliest convenience.

Warm regards,
Sumit

Dear @mikehindle,

I request you to please clear the browser cache and then check.

Here is the screencast link for your reference.

https://drive.google.com/file/d/1z6GkN_SjzgpmuWuDcnbaJUCA2hNWxyFk/view

Let me know if you need more help.

Regards,
Sumit

Dear @gab81,

Hope you are doing well.

Dynamically loading a nonce on the client side via AJAX can introduce security risks and is generally not recommended.

I’m glad to hear that setting the cache expiry to 8 hours for the contact page has resolved the issue!

If you have any further questions or need assistance with anything else, please feel free to reach out.

Regards,
Sumit

Dear @shaynaprod,

I hope this message finds you well.

Thank you for reaching out to us. In order to assist you effectively, could you please provide the RM (Responsive Menu) version you are currently using?

Your prompt response is appreciated, and I look forward to assisting you further.

Best regards,
Sumit

Hello @opeth91,

I hope you are doing good.

Thanks for reaching out to us .

I wanted to assure you that we’ve already escalated your concern to our development team. Please allow us some time, and we’ll provide you with an update as soon as possible.

Warm regards,
Sumit

Hello @silencerocks,

I hope you are doing good.

Thanks for reaching out to us .

I wanted to assure you that we’ve already escalated your concern to our development team. Please allow us some time, and we’ll provide you with an update as soon as possible.

Warm regards,
Sumit

Hello @goiwp,

I hope you’re doing well!

Could you please provide us with the URL to the Elementor-built website where you’re experiencing the issue? The details you’ve provided seem to be your .htaccess username and password, but we need the actual URL to investigate further.

We’re here to assist you, and having the correct URL will allow our developer to effectively address the issue you’re facing. Once we have this information, we’ll dive right in to find a solution.

Looking forward to your response!

Warm regards,
Sumit