C S Sultan

Hi @petvideoverify , we have already replied to your request.

FYI, we assign dedicated support agents to assist each of our users to avoid confusion and maintain high-quality communication. Since she was personally trying to help you, she was honest about her situation, but it appears you took it in a rather negative way. It was never our intention to avoid offering support.

We always try to provide high-quality support. But I’m sure there was some sort of misunderstanding that led to this right now.

Anyways, we are really sorry that things didn’t work out for you with our plugin. We will try to improve from our end, and hopefully, in the future, you may consider using our plugin again.

Thanks.

Hi @petvideoverify , I’m really sorry you are facing issues.

There must be some misunderstanding here because if you have reached us, then you should be getting a response from us within 24 hours (on weekdays). If you haven’t heard back from us, there could be reasons such as the response going to Spam, or the email you provided on our support ticket being incorrect.

We really want all our users to be able to use the plugin to grow their business.

Can you please reach us via email one more time?

If you want a refund, that is fine. We understand. But that will be handled via our support. This forum is for free users only. So please email us directly with details on what issues you are facing and your request. Then we will help you out promptly.

Thanks.

Hi @monoloid , thanks for clarifying it. We will fully analyze the plugin, optimize such cases where needed, and release an update soon.

If you notice this again in the future while taking any specific action, do let us know and we will look into it then.

Thanks.

Hi @monoloid , thanks for the details. We will work on these wherever we notice it.

Now, would you mind letting us know exactly which page you went to when the query came up? That would be a great help because then we could be sure to fix it in your case.

Do let us know. Thanks.

Hi @monoloid , thanks for informing us. Can you give us a screenshot of the queries you are refering to? Then we can work on it promptly.

Thanks.

Hi @saadkkhan , I believe you are trying to use the first name of your customer. However, you used the wrong shrotcode there. You should use {{customer.firstname}}.

Follow this guide for further reference. Thanks.

• This reply was modified 2 years, 2 months ago by C S Sultan.

Hi @daanvandenbergh , we only count those as ‘Recovered’ that have actually been recovered by the plugin campaigns.

When a person naturally comes back, it does not necessarily mean he was recovered via the recovery campaign. So marking him as recovered would be incorrect.

Rather, we mark him as Disgarded (we will improve it to mark as Complete). So the recovery campaign emails will not be sent to the buyer who has already returned and completed the purchase.

Do let us know if you have more suggestions.

Thanks.

• This reply was modified 2 years, 6 months ago by C S Sultan.

Hi, in that case, can you take a screenshot of the checkout page (or if possible, a screen recording), and a screenshot of Cart Lift > General Settings and send them to us via email?

Once we take a look, we will help you out.

Thanks.

Hi @daanvandenbergh ,
In your case, is the “No Thanks” button visible but not working, or is it not visible at all?

And which GDPR integration message are you referring to?

Cart Lift shows this message in two places,
– on the Pop-up, and
– at the checkout page.

Do let me know.

Thanks.

Hi, I believe you are talking about when people go to the Payment merchant section but then abandon it.

This is something we need to look into. Once we have analyzed it, I will inform you of the possibilities.

Thanks.

Thanks. For now, I am marking this thread as resolved. You may let us know if you find any issues.

Hi @martinneumannat , I was following up to see of you are still facing the issue.

Thanks.

@daanvandenbergh Feel free to let us know if the issue still persists. Thanks.

Hi @lottieveronica , to connect with Groundhogg you may use the Webhooks feature to send data.

Thanks.

H @martinneumannat , can help us out with one more piece of information?
Can you check the email logs to see if the abandoned cart email sequences were sent to the Admin email or to the customer emails for the two cases that you mentioned?

Do let us know.

Thanks.