sukiwp

Hi guys,

Thanks for your feedback. After a few more tests, we found out that the issue only occurs when your website has enabled javascript optimization (merging) from cache plugins.

We just uploaded a new version (1.0.3) that addressed this issue. Please update and review your links again ??

Hopefully, it works perfectly this time.

Regards

Hi @hesselwellema

Can you share your site URL?

In order to make the trigger links to work, please make sure that you have set the Display Conditions to enable the popup on your desired pages.

@0618-2 Yes you can use the selector option from Elementor’s Popup settings itself.

This is just a free plugin that provides another method to trigger Elementor’s popup. Feel free to use the method that works best for you.

@gurimag What caching plugin do you use?

In the new version, we added an inline javascript right after where the Elementor frontend javascript enqueued.

You might want to check your caching plugin and see if it supports merging and minifying inline javascript.

Thanks @luciche for checking!

There is one more difference, which is “%26” and “%20”, right after the “open” text. I think this is the real problem. Not sure how it ended up encoded as “%20” in your installation. In our local development site, it’s “%26”.

As for the “#” and “%23” difference, we already add a compatibility javascript, so it should work fine I guess.

We will do more few tests on this.

Hmm, can you this:

Create an Elementor button on your page and fill the link with Dynamic action to open the Popup.

If that button works on frontend, you can copy the button link to your chat widget link. And also please check if the generated URL is same with our plugin generated URL.

@luciche I checked your link:

Alege Localitatea

Looks like it’s not a valid URL. That’s why it doesn’t work. Please re-copy the URL.

From what I’ve seen, you can remove the “%3D” at the end of your URL. It made the URL not valid when decoded.

• This reply was modified 4 years, 8 months ago by sukiwp.
• This reply was modified 4 years, 8 months ago by sukiwp.
• This reply was modified 4 years, 8 months ago by sukiwp.

Hi @gurimag

Can you try to disable the caching plugin first?

I can’t find the javascript that we added in the new plugin version. That is the cause why the popup doesn’t appear.

@luciche @hesselwellema

Have you tried on Incognito mode on your browser? Please note that if you ever closed the popup with “Do not show again” mode, it will never show up again in your browser. Please try on Incognito mode.

Have you tried to re-copy the URL to your links?

Can you share the page URL where we can look into?

Hi guys,

We just uploaded a new version, which should have fixed the recent issue with the new Elementor 2.9. Please update and review all your links.

Regards

Hi guys,

We’re preparing an update today. Please stay tuned!

Thanks for your reviews @eferben

Thanks for your review @proxeuse ??

Thank you @lauriecolabel