sujaypawar

Hi @poorwhite:

In the latest update, we changed that Display Conditions options are now available only for our blocks. Earlier, we were providing this option for the core Gutenberg block as well.

Were you using our plugin to manage the Display Conditions for the core Gutenberg block as well?

Please let me know. Accordingly, we can think of a solution for you case.

@thedan1984:

So sorry for the trouble. I understand your frustration and take full responsibility for it. And be assured that we’re here to help fix this.

Below are the steps that should fix the problem that you’re having:

# Install the latest version: 2.0.4+

# Please make sure that the “Automatic Block Recovery” option in Spectra options is enabled. This video will help you find the setting: https://share.bsf.io/ApuDQ0lQ

# Finally, clear the cache and reload the editor page. Here is a video that shows how you can do it: https://share.bsf.io/2NumNvZ2.

Following the three steps above should most likely fix the problem you are facing.

If not, please reach out to our support team from our website and help us look at issues closely. We would really appreciate the opportunity and be very happy to help.

I look forward to hearing from you.

@khai151619:

So sorry for the trouble. Be assured that we’re here to help fix this.

# Could you clear the cache and reload the editor page? This should most likely fix the problem you are facing. Here is a video that shows how you can do it: https://share.bsf.io/2NumNvZ2.

# If the above solution does not help, you can roll back to the previous version until we identify issues and release fixes. Spectra offers a one-click, roll-back functionality as explained here: https://wpspectra.com/docs/rollback-spectra-version/

# And most importantly, if you could reach out to our support team from our website; and help us look at issues closely, we would be very happy to help.

I understand your frustration and take full responsibility for it.

If you could just try one of the steps above and let me know how it goes, I would appreciate that.

I look forward to hearing from you.

Hi @eugeniotf:

So sorry for the trouble. Be assured that we’re here to help fix this.

# Could you clear the cache and reload the editor page? This should most likely fix the problem you are facing. Here is a video that shows how you can do it: https://share.bsf.io/2NumNvZ2.

# If the above solution does not help, you can roll back to the previous version until we identify issues and release fixes. Spectra offers a one-click, roll-back functionality as explained here: https://wpspectra.com/docs/rollback-spectra-version/

# And most importantly, if you could reach out to our support team from our website; and help us look at issues closely, we would be very happy to help.

I understand your frustration and take full responsibility for it. If you could just try the first step above and let me know how it goes, I would appreciate that.

@carloshmb

So sorry for the trouble. Be assured that we’re here to help fix this.

# Could you clear the cache and reload the editor page? This should most likely fix the problem you are facing. Here is a video that shows how you can do it: https://share.bsf.io/2NumNvZ2.

# If the above solution does not help, you can roll back to the previous version until we identify issues and release fixes. Spectra offers a one-click, roll-back functionality as explained here: https://wpspectra.com/docs/rollback-spectra-version/

# And most importantly, if you could reach out to our support team from our website; and help us look at issues closely, we would be very happy to help.

I look forward to hearing from you soon.

@guygentil:

Again, so sorry for the trouble.

# Could you clear the cache and reload the editor page? This should most likely fix the problem you are facing. Here is a video that shows how you can do it: https://share.bsf.io/2NumNvZ2.

# If the above solution does not help, you can roll back to the previous version until we identify issues and release fixes. Spectra offers a one-click, roll-back functionality as explained here: https://wpspectra.com/docs/rollback-spectra-version/

# And most importantly, if you could reach out to our support team from our website; and help us look at issues closely, we would be very happy to help.

I look forward to hearing from you soon.

Hi @doczimute

It is a little difficult to understand the problem by looking at the screenshot.

Would you mind reaching out to our support team from our website? Please help us look at issues closely, and we would be very happy to help.

I look forward to hearing from you soon.

Hello @vania2008

My sincere apologies for all the trouble.

1. Could you please clear the cache and reload the editor page? This should most likely fix the problem you are facing. Here is a video that shows how you can do it: https://share.bsf.io/2NumNvZ2.

2. If the above does not help, could you roll back to the previous version until we identify issues and release fixes? Spectra offers a one-click, roll-back functionality as explained here: https://wpspectra.com/docs/rollback-spectra-version/

3. If you could reach out to our support team from our website; and help us look at issues closely, we would be very happy to help.

I look forward to hearing from you soon.

Thank you so much for confirmation and updating the ratings @superclean

Our team has put a lot of effort into this big release, and getting multiple one-star ratings is certainly demotivating for them.

If you need any further help, please feel free to get in touch.

@topcomponentespc

So sorry for the trouble.

1. Could you roll back to the previous version until we identify issues and release fixes? Spectra offers a one-click, roll-back functionality as explained here: https://wpspectra.com/docs/rollback-spectra-version/

2. If you could reach out to our support team from our website; and help us look at issues closely, we would be very happy to help.

I look forward to hearing from you soon.`

—

Lo siento por el problema.

1. ?Podría volver a la versión anterior hasta que identifiquemos problemas y publiquemos correcciones? Spectra ofrece una funcionalidad de reversión con un solo clic como se explica aquí: https://wpspectra.com/docs/rollback-spectra-version/

2. Si pudiera comunicarse con nuestro equipo de soporte desde nuestro sitio web; y ayúdanos a analizar los problemas de cerca, estaremos encantados de ayudarte.

Espero con interés escuchar de usted pronto

Hello @cafelog

So sorry for the trouble.

1. Could you roll back to the previous version until we identify issues and release fixes? Spectra offers a one-click, roll-back functionality as explained here: https://wpspectra.com/docs/rollback-spectra-version/

2. If you could reach out to our support team from our website; and help us look at issues closely, we would be very happy to help.

I look forward to hearing from you soon.

—

Lo siento por el problema.

1. ?Podría volver a la versión anterior hasta que identifiquemos problemas y publiquemos correcciones? Spectra ofrece una funcionalidad de reversión con un solo clic como se explica aquí: https://wpspectra.com/docs/rollback-spectra-version/

2. Si pudiera comunicarse con nuestro equipo de soporte desde nuestro sitio web; y ayúdanos a analizar los problemas de cerca, estaremos encantados de ayudarte.

Espero con interés escuchar de usted pronto.

Hello @iturriza

So sorry for the trouble.

1. Could you roll back to the previous version until we identify issues and release fixes? Spectra offers a one-click, roll-back functionality as explained here: https://wpspectra.com/docs/rollback-spectra-version/

2. If you could reach out to our support team from our website; and help us look at issues closely, we would be very happy to help.

I look forward to hearing from you soon.

—

Hola @iturriza

Lo siento por el problema.

1. ?Podría volver a la versión anterior hasta que identifiquemos problemas y publiquemos correcciones? Spectra ofrece una funcionalidad de reversión con un solo clic como se explica aquí: https://wpspectra.com/docs/rollback-spectra-version/

2. Si pudiera comunicarse con nuestro equipo de soporte desde nuestro sitio web; y ayúdanos a analizar los problemas de cerca, estaremos encantados de ayudarte.

Espero con interés escuchar de usted pronto.

@lucabalestrazzi

So sorry for the trouble.

1. Could you roll back to the previous version until we identify issues and release fixes? Spectra offers a one-click, roll-back functionality as explained here: https://wpspectra.com/docs/rollback-spectra-version/

2. If you could reach out to our support team from our website; and help us look at issues closely, we would be very happy to help.

I look forward to hearing from you soon.

@superclean —

I just wanted to reiterate what my colleague said and wanted to suggest a solution. Did you try tempting the cache and hard reload while on the editor screen?

Here’s how: https://share.bsf.io/2NumNvZ2

This should most likely fix the problem you are having.

Please let me know how it goes.

@tamfit

So sorry for your experience and frustration. We take the responsibility and will work with you to get this resolved.

Could you please share the URL of your website so that we can track your support ticket?

Or could you please reply to our email and share the link to this thread? I would like to personally take a look at your situation and provide you with a solution.

Again, sincere apologies for the trouble, and I look forward to hearing from you.