sujaypawar

Hi @tzshng,

Thank you for your suggestion and for being a SureForms user!

We have implemented dedicated tables for storing form submissions and related data to enhance performance and scalability, just as you’ve mentioned.

Feel free to reach out if you have any further questions or feedback!

Thanks again!

Hi @optimizingmatters and everyone else, we’re currently addressing this issue. An update containing the fix will be released on Monday, as we typically do not release updates over the weekend..

Thank you for your patience.

Hi @orlandoo

I just wanted to follow up and give you an update: We released an update right after our conversation, which completely turned off the Quick Action Bar on all existing websites.

Additionally, the code for the Quick Action Bar does not load now when it has been deactivated. It is now completely modular.

Thank you for the feedback and helping us improve the plugin. If you have any other suggestions or ideas, please feel free to share them anytime.

Feedback is absolutely accepted, and we will work on it.

Hi @orlandoo,

Thank you for taking the time to share your feedback regarding the “Quick Action Bar” in Spectra.

My name is Sujay, one of the co-founders of Spectra and we genuinely appreciate your input and value your perspective as a Spectra user.

I’d like to address your concerns and provide some insights into our approach:

1. We designed the “Quick Action Bar” with the intention of enhancing user efficiency by reducing the number of clicks required to access and utilize blocks. For many users, it has proven to be a valuable tool in streamlining the editing process. However, we understand that it may not suit everyone’s preferences, and we apologize for any inconvenience it has caused you.
2. I apologize if you found the process of deactivating the “Quick Action Bar” confusing or hidden. We designed it to be easily accessible for users who prefer not to use this feature. Please watch this video: https://d.pr/v/PQ429P In the screencast you will see that the option to deactivate it is conveniently located on each page.
3. Regarding the behavior of the “Quick Action Bar” when deactivated, you are correct that the CSS for Spectra admin features is currently in a single combined file. We adopted this approach to optimize performance by minimizing the number of HTTP requests. However, your feedback is valuable, and we will explore the possibility of separating these files and loading them conditionally based on feature activation.

We appreciate your constructive criticism, which helps us improve Spectra and better cater to our users’ preferences. If you have any more suggestions or encounter any issues, please feel free to reach out to us.

Your feedback is valuable.

Best regards,
Sujay

Hello, this is Sujay, CEO of Brainstorm Force.

Thank you for taking the time to share your feedback regarding your experience with Spectra and Brainstorm Force. We value all users’ feedback and strive to address any concerns or issues raised by our users.

I would like to respond to each of your points:

1. Activation of Spectra has impacted the performance of your website, causing slow load times and critical errors

= Could you please provide us with more details? Do you have any open ticket with our support team? We aim to have Spectra as reliable, fast, and performant page builder. If your experience is the opposite of that, we’re really concerned and would like to know more details.

2. Brainstorm Force treats its users as test subjects for their products.

= This is really disheartening to hear that. I would like to assure you our intention is quite opposite. We take a lot of time in ensuring that we test our products internally by our in-house experts, run beta users program, so the final products and feature updates go smoothly.

Again, thank you for sharing your feedback, which we take very seriously.

It is disheartening to see such reviews, as we work really hard to make sure the experience of our users should be exactly the opposite.

If you have a ticket open with us, I would personally like to review it, make necessary changes and ensure our other users won’t get a similar experience.

Regards,
Sujay

@paulborgbarthet —

So sorry for the trouble. This article might help: https://wpastra.com/docs/resolve-update-failed-1-issue

Oh that’s bad.

If you have access to FTP, you could deactivate the plugin from there. https://mediatemple.net/community/products/wordpress/360022275731/how-to-deactivate-wordpress-plugins-for-troubleshooting

Or you can request your hosting company to deactivate it.

This article might help: https://wpastra.com/docs/resolve-update-failed-1-issue/

Hi @catiapereiradesign

Thank you for your feedback. We reply to everyone who reaches out to our support team from our website. I’m curious if you lodged a support ticket?

Just to let you know, we help to even people who have not purchased the pro version, however, paying customers’ questions are prioritized. Typically they get a response within 5 to 10 hours, whereas on the free version get a response in 48 to 72 hours.

If you lodged a support ticket and have not heard from us for a long time, the email might have gone into the spam folder. To see all your support requests and our responses, create an account on our website, login in, and visit this page: https://store.brainstormforce.com/support/my-tickets/

Please let me know if you need any further help.

Thank you @vania2008 for confirming. Such a relief to me personally to know things are fixed.

Again, I would like to apologize for the frustration the 2.0 update caused.

Our team worked hard, tried its best to make it a smooth transition from prior versions to 2.0, and ran an extensive public beta testing program for several weeks. However, it seems we could not test all these possibilities. We’re so sorry for the trouble.

Hi @dialcm

So sorry for the trouble. Be assured that we’re here to help fix this.

# Could you clear the cache and reload the editor page? This should most likely fix the problem you are facing. Here is a video that shows how you can do it: https://share.bsf.io/2NumNvZ2.

# If the above solution does not help, you can roll back to the previous version until we identify issues and release fixes. Spectra offers a one-click, roll-back functionality as explained here: https://wpspectra.com/docs/rollback-spectra-version/

# And most importantly, if you could reach out to our support team from our website; and help us look at issues closely, we would be very happy to help.

If you could just try one of the steps above and let me know how it goes, I would appreciate that.

I look forward to hearing from you.

@cschallo

Wow, I can understand the frustration. Even though we put effort to make this transition seamless, we certainly should have done more.

Certainly, it is a lesson learned for us.

—

BTW – Just in case you are not aware, Spectra offers a one-click, roll-back functionality that is explained here:

https://wpspectra.com/docs/rollback-spectra-version/

If you need any further help, please feel free to reach out. We will be happy to help.

Hi @guygentil — I look forward to hearing from you on our helpdesk. Please share the link to this thread in your message, so there will be some context.

Hey @cschallo @staartmees:

We have fixed most of the reported issues in the latest release.

After updating:

# Please be sure to regenerate the assets. We do this automatically after the plugin is updated, but just to be sure, go to “Spectra > Settings > Asset Generation > Regenerate Assets” and press the button.

# Please ensure that the “Automatic Block Recovery” option in Spectra options is enabled. This video will help you find the setting: https://share.bsf.io/ApuDQ0lQ

# Clear the cache and reload the editor page. Here is a video that shows how you can do it: https://share.bsf.io/2NumNvZ2

Following the three steps above should most likely fix the problem you are facing.

If not, please reach out to our support team from our website and help us look at issues closely. We would really appreciate the opportunity and be very happy to help.

I look forward to hearing from you.