Cannot Authenticate with Maxmind

  • Resolved cybertigertech

    (@cybertigertech)


    2 weeks, 2 days ago

    I just purchased this plugin so I can display content based on a users country. Only then to find out I need to setup an API with Maxmind. I did that and created then entered the API key information into the plugin. Yet it still does not work…I contacted Maxmind and they did not see any issues on their end and of course cannot support a 3rd party plugin.

    Any guidance or help would be appreciated here is a screenshot of the error message
    https://snipboard.io/stnxMj.jpg

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  • Hi there,

    In regards to the issue here, this relates to the pro version of the plugin. I’m afraid questions relating to the pro version of the plugin are not handled in this forum.

    For pro or commercial product support please feel to reach out to the support team from here:?https://my.staxwp.com/. However, we are actually aware of this issue and it is being looked into by our development team.

    Kind Regards,

    John

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