subcons

I worked with the devs by spinning up a staging site and giving them admin access. They were able to work out the issue over the past week and said they’ll be releasing 3.9.6 soon which should address the issue I was having. Hope that’s helpful @dbaumgartner!

• This reply was modified 1 year, 3 months ago by subcons.

This has been fixed by the devs. Appreciate you all—thanks!

More details and screenshots of the widgets I’m having issues with and their settings in the dashboard have been sent. Thanks!

Thnaks, Adam. I’ve sent Patrick the details he requested. Appreciate the support you guys have provided with this!

@wpmudevsupport12

Thanks, Patrick. I went ahead and entered my license key, clicked the DOWNLOAD button, then saved the log from the console once the page had refreshed. Nothing jumping out at me, but maybe you’ll see something I don’t:

14:12:36.936 GEThttps://www.cecil.edu/wp-admin/admin.php?page=wdf-ip-lockout&view=blocklist
[HTTP/2 200 OK 614ms]

14:12:37.571 This page uses the non standard property “zoom”. Consider using calc() in the relevant property values, or using “transform” along with “transform-origin: 0 0”. admin.php
14:12:37.608 GEThttps://www.cecil.edu/wp-includes/js/jquery/jquery.min.js?ver=3.5.1
[HTTP/2 304 Not Modified 18ms]

14:12:37.612 GEThttps://www.cecil.edu/wp-includes/js/jquery/jquery-migrate.min.js?ver=3.3.2
[HTTP/2 304 Not Modified 16ms]

14:12:37.613 GEThttps://www.cecil.edu/wp-includes/js/utils.min.js?ver=5.6.2
[HTTP/2 304 Not Modified 19ms]

14:12:37.614 GEThttps://www.cecil.edu/wp-includes/js/dist/vendor/wp-polyfill.min.js?ver=7.4.4
[HTTP/2 304 Not Modified 18ms]

14:12:37.615 GEThttps://www.cecil.edu/wp-content/plugins/defender-security/assets/js/vendor/moment/moment.min.js?ver=5.6.2
[HTTP/2 304 Not Modified 18ms]

14:12:37.632 GEThttps://www.cecil.edu/wp-content/plugins/defender-security/assets/js/vendor/daterangepicker/daterangepicker.js?ver=5.6.2
[HTTP/2 304 Not Modified 19ms]

14:12:37.633 GEThttps://www.cecil.edu/wp-includes/js/plupload/moxie.min.js?ver=1.3.5
[HTTP/2 304 Not Modified 19ms]

14:12:37.637 GEThttps://www.cecil.edu/wp-includes/js/plupload/plupload.min.js?ver=2.1.9
[HTTP/2 304 Not Modified 17ms]

14:12:37.638 GEThttps://www.cecil.edu/wp-content/plugins/wp-rss-aggregator/js/class.min.js?ver=4.18
[HTTP/2 304 Not Modified 17ms]

14:12:37.640 GEThttps://www.cecil.edu/wp-content/plugins/wp-rss-aggregator/js/xdn.min.js?ver=4.18
[HTTP/2 304 Not Modified 17ms]

14:12:37.644 GEThttps://www.cecil.edu/wp-content/plugins/wp-rss-aggregator/js/aventura.min.js?ver=4.18
[HTTP/2 304 Not Modified 16ms]

14:12:37.740 GEThttps://www.cecil.edu/wp-content/plugins/google-analytics-for-wordpress/assets/js/admin-common.min.js?ver=7.16.2
[HTTP/2 304 Not Modified 17ms]

14:12:37.756 GEThttps://www.cecil.edu/wp-includes/js/dist/vendor/lodash.min.js?ver=4.17.19
[HTTP/2 304 Not Modified 16ms]

14:12:37.767 GEThttps://www.cecil.edu/wp-content/plugins/wordpress-seo/js/dist/commons-1591.js
[HTTP/2 304 Not Modified 16ms]

14:12:37.771 GEThttps://www.cecil.edu/wp-content/plugins/wordpress-seo/js/dist/admin-global-1591.js
[HTTP/2 304 Not Modified 18ms]

14:12:37.908 GEThttps://www.cecil.edu/wp-includes/js/wp-emoji-release.min.js?ver=5.6.2
[HTTP/2 304 Not Modified 56ms]

14:12:37.910 GEThttps://www.cecil.edu/wp-includes/js/dist/i18n.min.js?ver=ac389435e7fd4ded01cf603f3aaba6a6
[HTTP/2 304 Not Modified 54ms]

14:12:37.930 GEThttps://www.cecil.edu/wp-admin/js/common.min.js?ver=5.6.2
[HTTP/2 200 OK 64ms]

14:12:37.961 GEThttps://www.cecil.edu/wp-includes/js/hoverIntent.min.js?ver=1.8.1
[HTTP/2 200 OK 18ms]

14:12:38.117 JQMIGRATE: Migrate is installed, version 3.3.2 jquery-migrate.min.js:2:709
14:12:38.336 GEThttps://www.cecil.edu/wp-includes/js/hoverintent-js.min.js?ver=2.2.1
[HTTP/2 200 OK 26ms]

14:12:38.380 GEThttps://www.cecil.edu/wp-includes/js/admin-bar.min.js?ver=5.6.2
[HTTP/2 200 OK 17ms]

14:12:38.382 GEThttps://www.cecil.edu/wp-content/plugins/getsitecontrol/templates/js/get-site-control-admin.js?ver=3.0.0
[HTTP/2 304 Not Modified 17ms]

14:12:38.383 GEThttps://www.cecil.edu/wp-includes/js/jquery/ui/tabs.min.js?ver=1.12.1
[HTTP/2 304 Not Modified 14ms]

14:12:38.384 GEThttps://www.cecil.edu/wp-includes/js/jquery/ui/datepicker.min.js?ver=1.12.1
[HTTP/2 304 Not Modified 15ms]

14:12:38.385 GEThttps://www.cecil.edu/wp-admin/js/svg-painter.js?ver=5.6.2
[HTTP/2 200 OK 47ms]

14:12:38.386 GEThttps://www.cecil.edu/wp-content/plugins/widget-options/assets/js/wpWidgetOpts.js?ver=5.6.2
[HTTP/2 304 Not Modified 15ms]

14:12:38.387 GEThttps://www.cecil.edu/wp-content/plugins/google-analytics-for-wordpress/lite/assets/vue/js/chunk-frontend-vendors.js?ver=7.16.2
[HTTP/2 304 Not Modified 15ms]

14:12:38.388 GEThttps://www.cecil.edu/wp-content/plugins/the-events-calendar/common/src/resources/js/tribe-common.min.js?ver=4.12.18
[HTTP/2 200 OK 18ms]

14:12:38.390 GEThttps://www.cecil.edu/wp-content/plugins/google-analytics-for-wordpress/lite/assets/vue/js/chunk-common.js?ver=7.16.2
[HTTP/2 304 Not Modified 18ms]

14:12:38.391 GEThttps://www.cecil.edu/wp-content/plugins/the-events-calendar/src/resources/js/aggregator-admin-legacy-settings.min.js?ver=5.4.0.1
[HTTP/2 200 OK 26ms]

14:12:38.392 GEThttps://www.cecil.edu/wp-content/plugins/google-analytics-for-wordpress/lite/assets/vue/js/frontend.js?ver=7.16.2
[HTTP/2 304 Not Modified 25ms]

14:12:38.394 GEThttps://www.cecil.edu/wp-content/plugins/the-events-calendar/common/src/resources/js/notice-dismiss.min.js?ver=4.12.18
[HTTP/2 200 OK 25ms]

14:12:38.402 GEThttps://www.cecil.edu/wp-content/plugins/the-events-calendar/src/resources/js/admin-ignored-events.min.js?ver=5.4.0.1
[HTTP/2 304 Not Modified 24ms]

14:12:38.403 GEThttps://www.cecil.edu/wp-includes/js/dist/hooks.min.js?ver=84b89ab09cbfb4469f02183611cc0939
[HTTP/2 304 Not Modified 23ms]

14:12:38.404 GEThttps://www.cecil.edu/wp-includes/js/heartbeat.min.js?ver=5.6.2
[HTTP/2 304 Not Modified 23ms]

14:12:38.406 GEThttps://www.cecil.edu/wp-includes/js/underscore.min.js?ver=1.8.3
[HTTP/2 304 Not Modified 22ms]

14:12:38.406 GEThttps://www.cecil.edu/wp-includes/js/wp-auth-check.min.js?ver=5.6.2
[HTTP/2 304 Not Modified 23ms]

14:12:38.407 GEThttps://www.cecil.edu/wp-includes/js/shortcode.min.js?ver=5.6.2
[HTTP/2 304 Not Modified 22ms]

14:12:38.408 GEThttps://www.cecil.edu/wp-includes/js/backbone.min.js?ver=1.4.0
[HTTP/2 304 Not Modified 22ms]

14:12:38.411 GEThttps://www.cecil.edu/wp-includes/js/wp-util.min.js?ver=5.6.2
[HTTP/2 304 Not Modified 22ms]

14:12:38.413 GEThttps://www.cecil.edu/wp-includes/js/wp-backbone.min.js?ver=5.6.2
[HTTP/2 304 Not Modified 21ms]

14:12:38.414 GEThttps://www.cecil.edu/wp-includes/js/media-models.min.js?ver=5.6.2
[HTTP/2 304 Not Modified 21ms]

14:12:38.424 GEThttps://www.cecil.edu/wp-includes/js/plupload/wp-plupload.min.js?ver=5.6.2
[HTTP/2 304 Not Modified 21ms]

14:12:38.425 GEThttps://www.cecil.edu/wp-includes/js/jquery/ui/core.min.js?ver=1.12.1
[HTTP/2 304 Not Modified 20ms]

14:12:38.492 GEThttps://www.cecil.edu/wp-includes/js/jquery/ui/mouse.min.js?ver=1.12.1
[HTTP/2 304 Not Modified 15ms]

14:12:38.494 GEThttps://www.cecil.edu/wp-includes/js/jquery/ui/sortable.min.js?ver=1.12.1
[HTTP/2 304 Not Modified 14ms]

14:12:38.517 GEThttps://www.cecil.edu/wp-includes/js/mediaelement/mediaelement-and-player.min.js?ver=4.2.16
[HTTP/2 200 OK 18ms]

14:12:38.525 GEThttps://www.cecil.edu/wp-includes/js/mediaelement/mediaelement-migrate.min.js?ver=5.6.2
[HTTP/2 200 OK 20ms]

14:12:38.526 GEThttps://www.cecil.edu/wp-includes/js/mediaelement/wp-mediaelement.min.js?ver=5.6.2
[HTTP/2 200 OK 20ms]

14:12:38.527 GEThttps://www.cecil.edu/wp-includes/js/api-request.min.js?ver=5.6.2
[HTTP/2 200 OK 20ms]

14:12:38.529 GEThttps://www.cecil.edu/wp-includes/js/dist/dom-ready.min.js?ver=aca9d46a9f06d1759d4bcd73ba659133
[HTTP/2 200 OK 19ms]

14:12:38.530 GEThttps://www.cecil.edu/wp-includes/js/clipboard.min.js?ver=5.6.2
[HTTP/2 200 OK 22ms]

14:12:38.530 GEThttps://www.cecil.edu/wp-includes/js/dist/a11y.min.js?ver=410fc057d03809dd6a54fcc90ceca441
[HTTP/2 200 OK 22ms]

14:12:38.532 GEThttps://www.cecil.edu/wp-includes/js/media-views.min.js?ver=5.6.2
[HTTP/2 200 OK 23ms]

14:12:38.533 GEThttps://www.cecil.edu/wp-includes/js/media-editor.min.js?ver=5.6.2
[HTTP/2 200 OK 22ms]

14:12:38.534 GEThttps://www.cecil.edu/wp-includes/js/media-audiovideo.min.js?ver=5.6.2
[HTTP/2 200 OK 21ms]

14:12:38.544 GEThttps://www.cecil.edu/wp-includes/js/mce-view.min.js?ver=5.6.2
[HTTP/2 200 OK 19ms]

14:12:38.546 GEThttps://www.cecil.edu/wp-includes/js/imgareaselect/jquery.imgareaselect.min.js?ver=5.6.2
[HTTP/2 200 OK 25ms]

14:12:38.548 GEThttps://www.cecil.edu/wp-admin/js/image-edit.min.js?ver=5.6.2
[HTTP/2 200 OK 47ms]

14:12:38.549 GEThttps://www.cecil.edu/wp-content/plugins/defender-security/assets/js/scripts.js?ver=2.4.6.1
[HTTP/2 200 OK 24ms]

14:12:38.550 GEThttps://www.cecil.edu/wp-content/plugins/defender-security/assets/app/ip-lockout.js?ver=2.4.6.1
[HTTP/2 200 OK 25ms]

14:12:38.556 GEThttps://www.cecil.edu/wp-content/plugins/defender-security/assets/js/shared-ui.js?ver=2.4.6.1
[HTTP/2 200 OK 31ms]

14:12:38.558 GEThttps://www.cecil.edu/wp-content/plugins/formstack/assets/formstack-admin.js?ver=5.6.2
[HTTP/2 200 OK 25ms]

14:12:38.560 GEThttps://www.cecil.edu/wp-content/plugins/wp-rss-aggregator/js/admin-notifications.min.js?ver=4.18
[HTTP/2 200 OK 25ms]

14:12:38.599 GEThttps://www.cecil.edu/wp-content/plugins/defender-security/assets/js/vendor/vue.runtime.min.js?ver=2.4.6.1
[HTTP/2 304 Not Modified 21ms]

14:12:38.859 GEThttps://www.cecil.edu/favicon.ico

14:12:38.937 GEThttps://www.cecil.edu/wp-content/plugins/formstack/stack.gif
[HTTP/2 304 Not Modified 48ms]

14:12:38.938 GEThttps://www.cecil.edu/wp-content/plugins/getsitecontrol/templates/images/gsc-logo-white.png
[HTTP/2 304 Not Modified 48ms]

14:12:39.017 GEThttps://www.cecil.edu/wp-content/plugins/defender-security/assets/img/dashboard-blacklist-blocked.svg
[HTTP/2 200 OK 54ms]

14:12:39.282 window.controllers/Controllers is deprecated. Do not use it for UA detection. shared-ui.js:10176:392
14:12:39.474 GEThttps://www.cecil.edu/wp-content/uploads/cropped-icon-192x192.png
14:12:39.476 GEThttps://www.cecil.edu/wp-content/uploads/cropped-icon-32x32.png
14:12:42.149 This site appears to use a scroll-linked positioning effect. This may not work well with asynchronous panning; see https://developer.mozilla.org/docs/Mozilla/Performance/ScrollLinkedEffects for further details and to join the discussion on related tools and features! admin.php

@wpmudevsupport16

Thanks, Patrick. Unfortunately, that didn’t seem to do the trick. Any other ideas?

-Joe

Thanks for the quick reply and giving me some direction on what to look into. I tried clearing the cache server side on my live instance, then tried the following on my staging environment (cacheing disabled):

• Deactivated all plugins except Defender
• Deactivated, deleted, then reinstalled Defender; I tried first by keeping the data, then tried to start fresh with no data

Unfortunately, none of those seemed to resolve the issue. My child theme is up-to-date as well BTW. Anything I can provide to help figure out what’s causing this, just let me know.